Raf was knowledgeable, patient and able to translate techno garble into real world experience. Customer service at its absolute best.

Enrico and Morgan are fantastic! They put in a lot of labour and successfully pried a broken filter off of my Canon 17-55mm EF-S lens. Friendly and provided wonderful service. Thanks guys! read more

Beware off restocking fees! I returned my GOPRO hero 10 yesterday and everything was in the box. The only part which was not were the plastic that goes on the screen...which we all remove when trying out new tech products....because of that I was charged $50! The manager said he fought with higher ups and the restocking fee was much worst...that's great and all. I do appreciate that but this still didn't fix the problem. Moving forward, I'm not buying anything from henry's. read more

I have to give it a perfect rating. I only deal with MR Damon Vas . Years of great service. I have been to other locations and Toronto being the worst. But this location is very nice. Shopping at a camera store is great. staff knows what they are selling and don't push extra stuff like warrantees And battery's. read more

Henry's - GOPRO mount - Photography Stores & Services Near Me - Mississauga, Ontario

Waste of time. Drove from oakville to this location to pick up specific item after also confirming if they price match - was told yes we do. Got to store confirmed once again if they price match - was told yes. Go to pay for the item and then got told no we don't price match this . Their website clearly stated they price match online and retail locations within Canada. Henry's needs to educate their staff accordingly. read more

If you're looking to develop film, I would look elsewhere. I was told it was going to be a 2 week wait period, but it has been 2 months and still nothing. When I tried calling the store multiple times on multiple days, no one answered. The one time somebody did pick up, they did not help me. Absolutely terrible customer service. I still have no clue as to where my photos are and it seems as though neither does the staff! read more

I've had enough of Henrys terrible service. Once in a blue moon I'll deal with an employee who isn't an elitist and leave satisfied, but that doesn't happen too often. I asked politely if FD adapters were sold in this location, and I received a very rude, sarcastic answer of "NO, EBAY". Not to mention the time when I refused the purchase of an extended warranty on my 7d body only to have the salesperson become visibly angry and pass the purchase onto another employee... I'm done with Henrys. read more

If you're a beginner in photography, this place is probably the best place you can go to. If you're a professional, you already know to head to Vistek. Often find the way the employee chain works is that they start at Blacks, get better at Henrys, and then are perfect at Vistek. read more

First time there. Went to purchase a camera case for my daughter. I picked one out and stood at the cash counter for 5 minutes while I watched sales people walk around talking go each other. Terrible service. Won't be back. read more

I've been to this location a few times over the years and each time you get a mix bag of results. Personally I go to Henry's for the experties and HUGE selection available to try out. My most recent trip to here was a good one. The person who was ready to help me was incredibly knowledgeable, friendly, and also had a good grasp of what I wanted. I probably tried about 6 different D-SLR before I settled down to the one I found best for me. It also happened to be the second one he recommended after we learned my hand size is MUCH smaller than the average guy. The prices are closer to the upper limit in the market BUT they do price match AND they're far more flexible to barter than a Future Shop or Best Buy. They may not give you a price cut but they'll offer you items that you'll need to buy for free (like a lens protector, UV filter, a SLR bag...). There are times where it can be painful to shop here when theyr'e way too busy and you're just rushed or that you have a super junior person who has limited knowledge. Thankfully that hasn't happened to me in a few years so I think this is a decent location to go for cameras. read more

WATCH OUT FOR SCAMS AT THIS LOCATION! My experience at Henry's today is one that I feel I need to share with everyone that is considering spending money at this retailer. I've been eyeing the Canon EF-S 15-85mm lens for quite some time now and when I noticed yesterday that it was on sale for $250 off the regular price, I rushed to Henry's at Hurontario and Eglinton after work to buy one. I was shown a display lens, which I've tried on my 30D at the store and I told the lady that was helping me that I'd like to buy one - which I did. I went home, had dinner with my family and then proceeded to unpack the new toy. I pulled off the lens cap and right away I noticed that the glass was dusty with some white spots on it. I didn't notice any scratches, but i was dirty nonetheless and it didn't feel like I just unpacked a new product. Somewhat concerned, I removed the mount cap and what I saw made me really mad. The glass on this side was foggy and dirty, while the mount itself had scratches and obvious signs of use. Right away, I headed back to Henry's. The person that sold me the lens was not there, so I showed this lens to another rep and asked for an exchange. He inspected the lens, but didn't really acknowledge my complaint. He mentioned that they don't have any more of these lenses in stock and he would need to order more and that I would have to wait at least a week. I said OK, go ahead. He then asked me whether I wanted to keep this lens in the meantime. Strange thing to say, but I said "no, I'm not going to use this lens". He then picked up the lens again and checked something. He looked up at me. "The serial numbers don't match", he said. I immediately realized what this meant. The lens inside the box was not the same as the box that I was charged for. I didn't open the box in the store before buying it and I relayed that to him. Again, he didn't acknowledge that and right away said: "How do I know you didn't switch the lens?" This really got me going. The store was taking no responsibility for what they did and proceeded to accuse me, the customer, of trying to scam them. He has done nothing to investigate the issue, other than accuse me of the very thing that they've done. In the end, I had to deal with the manager, but the manager is on vacation, and the lady that sold me the camera, Karen, is the assistant manager but she's gone home. I wish I asked for this rep's name - he was really unpleasant. I STRONGLY SUGGEST: If you are buying any lens, body, or anything that's packaged, UNPACK IT BEFORE BUYING IT!! This store is NOT TO BE TRUSTED. I'm going back tomorrow to see Karen. TBC. read more

Very helpful staff, Edison did a great job helping me out. Excellent in picking out a memory card for the new camera as well as choosing the right warranty and giving good value for trading in my old gear. They matched and beat what the competition had price wise, would return for future purchases. read more

Excellent service, and over all knowledgeable staff. Each sales guy was extremely helpful and patient with all of my questions which spanned across two consecutive nights as I mauled over which camera to get. read more

The only Henry's I really like. I've been to a few Henry's outlets now. And most experiences have been average to negative. Most photo store sales reps (no just Henry's) are very condescending to anyone trying to get a start in this business. There's a strong sense of 'I know more than you'. However I haven't faced this problem at this particular Henry's. The customer service has been excellent. The sales reps are very polite, and cheerful. That to me is very important. If not for that, I'd just do all my shopping online. I just wish they wouldn't try to stick me with expensive UV filters at the end of a lens purchase. read more

Very poorly treated - and they told a few fibs just to make an extra buck. I think the store is probably fine, but the salesperson I had was just awful and we couldn't switch to another person due to their commission structure. Wish there was another Henry's nearby read more

I drove from Alliston to Mississauga, to purchase a Nikon D5 from this store and I'm happy I did, for the following reasons. I dealt with George Wang on the phone, and when I arrived at the store. Extremely friendly, and completely knowledgeable. He recommended spending the extra money for the warranty, and the reasons for doing it. A week and a half went by and I had a problem with the camera the night before a planned outing. I drove to the store and was immediately given a brand new body on the spot. Thank you George, for your great advice. When I arrived at the store I was greeted by Umar Waheed, who handled my return, along with store manager Darryl Kerr. I was treated in a professional manner, by professionals staff and management. I can say that this is the best I have ever been treated in a retail store, and in a fast, and courteous manner. Henrys Mississauga stands by there warranty and has another completely satisfied customer because of it.. read more