I was there on Friday to look for a 2009 Toyota front fender came across a scion instead and took parts I needed, 100.00 and ran out of time and had to leave but figured I'd just shoot over on Saturday and run in to see if they actually had the fender for Toyota because never got a chance to look. Arrived Saturday at 1:15 because I needed to drop my son at mother's because you cannot bring children in yard , I had no tools I just wanted to check out the 09 Corolla which are literally 50 ft from sliding window . I explained to guy at window I live 15 miles away and offered to pay to go look and I had no tools and that I just spent $100.00 the day before and didn't want to drive all the way back on Monday to find out the fender was junk and even offered $10.00 to just run in , now they close at 2:00 and it was only 1:20 but this guy was rude and on a power kick because he absolutely refused and slammed the window in my face. I understand rules and I also understand that people take advantage and they have been burned before and if the Toyota's were not right there I also would have understood but there is a thing called being diplomatic about it not act like a Nazzi because you have a little power over a salvage yard it's ridiculous. These rules are fine but it's not a rule that could not be broken under the obvious circumstances that it should not put me in a position to now say I will never come back here again or put the company in a position to have loose a dedicated and regular customer over . I come to Henrys because I've always been treated great by the employees and have been to other yards where I wonder how do they even stay in business and have refused to go back because I don't care how bad I want apart I will not give them my hard earned money to be treated like I'm a degenerate . Ex specially by a salvage yard person. I guess I'm going to think long and hard if I'll return but I do know one thing if I owned that place I'd be giving this employee a lesson on customer service and using some smarts but maybe that's the problem the employee doesn't. read more