This is the worst dealership ever. They stole my $1000. Forged documents. And illegally stole the…read morevehicle from my home. Stay away from these scammers

Drive in from Charlotte for a New Palisade, James and his team were amazing from start to finish…read more Best buying experience we've ever had.

Great, trusted place for car service and repairs. I always prefer supporting local businesses, and…read moreit's easy to see that Brandon Reeves Service Department cares about the community by consistently delivering solid, reliable work. Highly recommend giving them a shot!

Bought a Chevy Tahoe. Had a flat the only key they provided did not work with releasing the spare…read moretire. It's like they reprogrammed a key. It's not working. Check your keys people!!!!

Would not recommend taking your vehicle here for service…read more They flashed my ECM and it blew my valve body out. After that it was in the shop constantly with issues. Sales team seems okay.

Recently purchased my first vehicle from here and the salesman Miguel leon made the experience easy…read moreand hassle free was with me the whole time from the time i came in to i left the dealership made sure i was happy with the vehicle and made sure i was comfortable with all the new technology that are in them....great dealership and a very helpful and professional salesman with be buying my next vehicle from here again.

From the moment we arrived, they made us feel like family. Trent and Frank were constantly ready to…read moreassist us and ensure our expectations were met--from selecting the car to securing the financing. It is a place you can trust. We can truly say that, from now on, we have joined the Capital CJRD family! Thank you! Abi & Judy

I purchased a used GMC Yukon from this dealership, and only 7 months later, the transmission…read morecompletely failed, requiring a highly expensive total rebuild. It is unacceptable that they sell vehicles in this mechanical condition without ensuring their quality and mid-term durability. My strong recommendation to anyone considering a used car at Capital CDJR of Indian Trail is to look elsewhere or demand a completely independent pre-purchase inspection before signing anything. Do not risk your hard-earned money here; they sell cars that break down shortly after purchase.

My dad has been going here for inspections for a long time and he finds it to be very convenient…read moreand comfortable. The job gets done quickly and really great work too. I came here around 8:20AM and even though they open at 9AM the owner came in ten minutes. Outstanding customer service and clean waiting area. We hope to continue our auto care here for many more years!

I have been coming here for years and am always a happy customer. My cars are very well taken care…read moreof thanks to Jorge. He is honest, reliable and knowledgeable! I would highly recommend Carolina Auto for repairs as well as for your next car. Great place for foreign and domestic vehicles!

Alex was very nice and helpful and gave me a great deal on a very nice car. Well worth the trip to…read moreMonroe.

There's so many dealerships in the area it was hard to choose which one to go to. But these guys…read morestood out by far. Their exceptional communication & commitment was really impressive. Their strong ethics made me feel confident with my purchase. I would recommend anyone to check them out. They are also family owned with is a plus.

Scam Alert Don't buy…read morehere! Don't waste your hard-earned money at this dealership. They are scammers. This dealership is nothing but a den of scammers, ready to swindle you out of your hard-earned cash. Their mechanics? Nothing but liars. I reached out to inquire about a 2009 Volkswagen GTI with 85K miles, as advertised on Carfax. They assured me it was ready for a test drive. However, during the drive, the car behaved strangely, and a mysterious light popped up. When I questioned the Sales Manager, he brushed it off, attributing it to my driving on a rough road. Their mechanic magically turned off the light. They assured me the car was in excellent condition and well-maintained, but that was far from the truth. The Carfax history was sketchy, indicating no recent inspection. When questioned, they hastily explained that they had performed all necessary repairs after receiving the car as a trade-in. False assurances were given that any issues could be brought back for fixing--empty promises. After shelling out $8000 and driving home, the check engine light illuminated, and I discovered severe windshield damage undisclosed during the purchase. Upon contacting Juan, the Sales Manager, he requested I return the car the following week. Their mechanic, using ODB2, erased the check engine light, claiming they forgot to reset it after maintenance. Skeptical, I consulted another mechanic who provided a lengthy list of issues: steering wheel column problem, transmission malfunction (no reverse), cooling system problem, and mass airflow problem. Returning with a written diagnostic from an independent mechanic, I requested that they fix the issues. Speaking to Juan in Spanish, the mechanic confirmed the problems because using an ODB2 scanner he saw the same errors. He declared they wouldn't fix anything because they sold the car "as-is." I reminded him of their obligation to disclose all issues, per the law. In response, he exploded in anger, even threatening violence if I didn't leave. I walked away. Before leaving, their mechanic, at Juan's instruction, erased the check engine light once again. Doing extensive research on the car's VIN number revealed that it had failed safety and emission tests before being sold to me. I am now stuck with a car I can't drive because it is not safe to operate. I am also out of over $8000. I strongly advise staying away from this deceitful company. Save yourself the trouble and keep your money safe.

Great used car dealer. Excellent customer service and very good inventory on luxury vehicles.read more

Came here looking to replace my 2017 Elantra (that I loved!) due to my wife being unable to drive…read moreit (it's a manual, and she couldn't learn stick when I tried teaching her) coupled with her having car problems of her own (meaning she'd need to be able to drive my car). First off, let's look at the good: sales were low pressure. That's HUGE for a car dealership, and I commend Carlos for this. He was friendly, helpful, willing to work with me on getting pricing organized, everything you'd expect from a good salesperson. Next, there's the neutral: pricing was still a tad high (after applying discounts and negotiating I still ended up paying about MSRP on a $40k+ vehicle), trade-in pricing wasn't the greatest (they gave me like $13k for my trade-in, a fairer price would have been probably $14k or so, especially considering they turned around and re-listed it at like $18k with absolutely no work done to it), and I did have to actively seek out a car salesman just to get started (although that in and of itself would be neutral-good, because that's better than being hounded upon parking). Finally, the couple dings against the dealership: there wasn't any real preparation for their electric vehicles for sale (did I mention I bought an electric car?), which meant that the vehicle I ended up purchasing only had about a 30% charge when I bought it. If I was local to Charlotte, this wouldn't have been an issue at all (but I'm not, I'm from the Asheville area), and the dealer could have easily resolved this by making a policy of charging their EVs to at least 50%+ overnight. (I'd highly recommend implementing a policy like this). After waiting about 2 hours for the vehicle to charge on their L2 charger (that's another thing, they should consider getting an L3 charger if they're serious about EVs), I could not sit and wait any longer, so I ended up having to start transferring items from my old car to the new, which meant that they didn't have a chance to finish the pre-delivery inspection (cleaning, reducing tire pressure, etc.). Overall, it's still a decent dealership, and I'd visit them again, especially with the way the sales staff in particular acted, but they could do better in planning on the operational side of things.

Absolutely terrible work. I have had to return my vehicle 3 different times after services to have…read morethem fix things they forgot during the service. The first two times, they forgot to screw some things down (missed the screws out entirely. This week, they changed my brakes. $2,000 plus. But they put in warped rotors (how can that possibly happen?). That was 9 days ago and they have now told me they can't fit me in for another 11days. So 20 days with defective brakes is OK to Union County Kia. Shocking. The funny thing is that I have previously left a 5 star review because of the customer support girl, who works for the customer. Unlike anyone else I have dealt with there.

PK has been servicing my vehicles for 30+ Years. Honesty is…read morea top trait he never tries to do unnecessary work for $$. Highly recommend.

My family go to place for our car repairs. Great customer service and genuine prices. I drive from…read moreCharlotte to get my cars fixed here and it's worth the 30 min drive

Two experience perspectives below. Would give 2.5 stars if I could because one was a 5 star and the…read moreother a 1 star. But always recommend you do your research and go with your gut. These are just my experiences. Experience #2 2022 Traded in our larger family car for a smaller, safe suv for my daughter's first car - she has her permit so her practice driving was gonna be in this car. Found a decent looking Ford Escape with low miles. Had a couple of concerns on the test drive that were dismissed in a manner that made sense at the time. Unfortunately they wound up being a little more serious - 3 tires that needed patches and a bad battery that impacted the electrical system. On top of all that, less than 1 month into ownership the transmission (torque converter) started causing a shutter between 35/45mph. I mentioned some of the issues to CAG via text and email - was nice about it at first - but was told that because the car I traded in wound up having transmission issues (which we had discussed prior to the deal) there was no room for good will. Ok. I had the warranty anyway. I had asked for a warranty that would cover everything minus a deductible and purchased it. Low and behold the warranty actually will only cover about half the cost - so $1500+ out of pocket.(Was told I should have read the fine print. Yep. I should have.) Told the dealer this and again was given several reasons why they were not responsible for any of it - with the exception of an offer to possibly reimburse for the battery. So their website says they "stand behind their cars" but in this case they were several hundred miles behind it. Major repairs like this within less than 90 days... shouldn't be the customer's full responsibility. They never offered to have their own mechanic look at it. Never asked any questions or expressed any concern for the issues. Didn't ask if my daughter had gotten stuck on the side of the road or anything. It turned into a back and forth with no resolution not even agreement wherein both sides don't win but also don't lose. I'm out the money for the car, the warranty and the repair. Buyer beware I guess. Experience#1 2019 Cody and Duke took great care of my elderly parents. We were looking for an affordable, but comfortable and reliable vehicle. The CAG team were fair, and certainly went far above and beyond what one would expect from a car buying experience. Respectful, caring and sincere. Thank you!

For the past 6 months, I've been looking to buy a used car. I've been to the main dealers, carmax…read moreand the small local guys. Well, a few months ago, I went to Charlotte Auto Group. I was blown away at the condition of their cars. I looked at a high mileage Volvo and at all the other dealers, the car was not detailed. The seats looked bad, the carpets sort of clean. At this place... wow... the car interiors were amazing. Like brand new. The tires have full tread and to top it off, they give you the CAr Fax, and the independent inspection results so you know what is wrong with the car... if anything. Finally, they show you want they fixed. When we went to buy the car, Duc (the owner) told me he had a few things that still needed to be fixed, put it in writing they're going to fix the headlight and the visor. Amazing. Duc and his wife Michelle are the best. My wife and I will NEVER by a car from anywhere else. You gotta check this place out.