I made an appointment a few weeks prior to my appointment for just an oil change for my Mother's Cadillac. As per the questions when you book online - I said I would wait for the vehicle. I reiterated the same when asked by the attendant when I checked in for the appointment scheduled for Friday March 6th at 11:00 am. After waiting for 90 minutes as the waiting room cleared - I checked again with the attendant - who went back and checked before he told me it would be ANOTHER HOUR FOR JUST AN OIL CHANGE ! Imagine my surprise - when I asked why I got the atypical - we are short handed. I might add that he could have cared less, shrugged his shoulders and walked away. So I am not sure about you but, I have never seen any dealer take 2 1/2 hours for an oil change.. I was not offered any discount, apology or anything in fact I had to check on the vehicle again at the 2 1/2 hour mark. read more

We have been trying to get a few minor issues addressed (window washer reservoir and windshield wiper control arm) with our Cadillac Escalade. We informed them of these issues on our 2nd service visit, they said they needed to order the parts. We brought the car back for the 3rd service and they noted there was a mistake made and needed to order the parts, they would call when they arrive. After about 4 weeks of waiting I called to get an update, they noted someone would call me back. Waited another week, no call back. So I called today, same run around - someone will call you. I called parts, they noted they have the parts on the shelf. Needless to say, I am moving my business Cadillac of South Monroe. I would think twice before taking your vehicle to Hendrick Cadillac Monroe. We switched from Land Rover to Cadillac, thinking Land Rover's service had deteriorated - with that being said, Land Rover's worst day of service is far better than Cadillac's best day. read more

Will not be returning to Hendrick's Cadillac. I recently purchased a GM certified dash cam from the Cadillac app and paid for the installation on the app. When the device arrived at the Service department at Hendrick's Cadillac I was told they don't install dash cams. They couldn't provide a reason why and gave the impression they simply did not want to. From now on I will take my vehicle to City Chevrolet 10 miles down the road where they know how to accommodate their customers. read more

I would give them a ZERO really. I leased a vehicle from them yesterday. I was told my credit score came back low....I looked it up myself while sitting there and it was NOT low yet in order to charge me more for the vehicle this is what they came up with. On the paper I was given written on the back said.." Customer is not a risk". I got the SUV but for more than I wanted. I opened my email today and I recived a thank you from google for leaving a review. I NEVER WROTE A REVIEW!! My salesperson "Jackson" took it upon himself while he had my phone under the guise of setting up my app, and wrote himself a review using my account and my name. This is absolutely a horrific display of being dishonest and committing fraud. Do not trust this dealership. Shame on you Jackson! read more

Recently found a car I liked at a Hendrick dealership in Cary, NC. The website quickly got me in touch with Daron Kahn, my salesman. He was absolutely amazing from start to finish! He was able to get me a great price on the car (Thank you!) and had in transferred within a few days from Cary, even though it was Thanksgiving week! He looked over it for me before I even showed up, and had it fully detailed! Daron is A+ and I would highly recommend asking for him if you're in the market for a vehicle! They have everything!!! read more

I would give them 0 stars if I could!! I took my Escalade to change the tires and alignment and they messed up my vehicle. The alignment was off by a lot and I almost got into an accident. These guys are really unprofessional! I would NEVER buy another vehicle from them!!!! Someone needs to hold them accountable!! I'm actually thinking of talking to a lawyer to sue them. My Escalade broke down 4 days after I picked it up. I have tried contacting them several times to fix the issue since my vehicle is inoperable and can't drive it, but they don't want to call me back and they just keep ignoring my phone calls. They damaged my vehicle on purpose!! And overcharged me for their service!! Very unprofessional and I really believe someone should hold them accountable! One of the guys last name was Ramirez!! read more

The service department is useless and the rudest of rude people work there. The guy that receive the clients (Dave is his name) started raising hes voice and accusing me of all sorts of things. The manager of the service department then talked to me as if i am an idiot. Do NOT take your car there, maybe use a different Hendick's in Charlotte. Again. DO NOT make use of their service department. read more

Wanted to take the time to recognize a company that went out of their way to satisfy a customer. Long background, but suffice it to say I was told a part (and labor) would be covered under CPO warranty. I didn't have it in writing, and that service advisor is no longer with the company. After dropping my car off for the service, I received a call saying that actually, the part wasn't covered. After a conversation with Shawn, the service manager, they opted to honor what we had agreed to verbally. Although this doesn't seem like a huge deal, it meant quite a bit to me and immediately made me feel like I had a partner. This is the sign of a dealer who cares about ethics and wants to retain customers, and isn't just going to focus on maximizing every penny. I appreciate businesses that operate this way. read more

This lady Cher at Hendricks had checked my credit score and I unfroze it like she requested the day prior She wanted me to come in to purchase my dream vehicle a white Cadillac SRX I saw it pulling in I told my mom bet she WILL MOST LIKLY DISCRIMINATES AGAINST ME LUKE THE 2 ladies did ten minutes before I walked out But back to the Cadillac SRX The showroom shined and sparkled you could literally see you're refelection innthe floor! You could have eaten off it Boy I was 100 out of my league This is my complaint against the Hendrick representative . I was inside you're establishment today at 1:15 pm the gentleman that went and got Char Shar I'm honestly not sure how to spell her name I can however spell her attitude towards me "Stinky" Shaemful"Hateful" Just plain RUDE!She from the absolute moment I stepped in looked down upon me , she immediately informed me that the Cadillac SRX she informed me to come 45 minutes to get to was completely out of the question! It was sold !!! I honestly saw it coming in and it's still listed first when you come into the Hendricks website as a brand new arrival I told my mom I said just wait whenever this lady lays eyes on me she'll discriminate against me % and sure enough I was treated sooo disrespected ! I asked her about the Cadillac CTS located beside me she said that's wayyyyy out of you're league that's $1,000.00 plus monthly you can forget about purchasing that one ! I honestly felt like a third class Titanic passenger Even though I may have walked inside you're dealership NOT a millionaire I wasn't the piece of human trash Shar treated me like! I've honestly been treated with more respect inside a dollar store ! I'll probably need psychiatric medication due to the horrific nightmare I experienced She said you're credit has been charged off I said what can I do to get it straight she said ughh pay you're bills !Duhh ‍ She said don't you even have a co signer I explained that half of my entire family had Been wipeout due to unfortunate death ,9 within a two year span She ignored me and was un empathetic looking away at some co worker I even heard her laugh whenever I walked out You're representative Char as some called her}has spelled hate for me and at the end of the day taught me that no amount of money in this entire world is worth being disrespected and discriminated against No one person on this earth is better than the other in this life Please kindly request that this demon seed don't mentally abuse or stomp down any other potential customers because they are ugly and poor in wealth It's honestly sick folks get discriminated against for the way god made them The way they were born into this life They say white folks is privlaged Nahh homie ain't no privilege when you're discriminated against Sooo my advice to anyone ugly don't go into this establishment But if you want to get disrespected this is the place you wanna go! 5***** Down read more

Mike and the team in Monroe are great to work with. They have worked around my crazy schedule to take care of my sons truck. If you need a new vehicle or service make sure you go see them. read more

They never want to pick up the phone there's always booked till next week I've been trying to get my car look at for 2 months I switched to Charlotte location on independence blvd. read more

WARNING - Stay away!!! Will take my car to an alley mechanic before I return to this rude hell hole. DO NOT patronize this joint. Lacks professionalism as they are about to overcharge you. read more