Always returns calls. Great service with fair pricing. Charles is prompt. He always communicates…read morewell and does what is needed. Has solved major issues others couldn't.

I agree with the other reviewer. Very reasonable rates and great service. Besides getting to us…read morequickly, the thing that really impressed me was that Charles took time to explain what was going on. I had some understanding of the situation and I know NOTHING about plumbing. He didn't try to add on extra services or un-necessary repairs. He was on time, very polite and solved our problems. It's obvious how knowledgeable and experienced he is. We thought this malfunction involving the septic system and our bathrooms was going to become a very expensive monster. It was manageable and we were all able to sleep easy that night. He is going to come back next week to check up on things and advised us to call if we have further issues. This plumber has my family's highest recommendation. If you need plumbing help do not hesitate to contact him.

Tyler and his coworker are very knowledgeable and do quality work. Very thankful to have found…read moreThompson Plumbing.

Mike is awesome! I had a big job, and Mike took care of it proficiently at a reasonable price. I…read morenow call him for all my plumbing needs.

Mike came out about an hour after I called for service. He was on time and extremely professional…read more His work was exceptional. I will definitely use him again.

They came up on Yelp so I sent them a message for a quote request for some under cabinet lights I…read morewanted install, they never responded

From the owner: We are committed to providing our customers with quality work. read more

We needed work to repair a leak in our meter pit. I called on Sunday to make an appointment on…read moreMonday. promptly answered appointment made 9-11 next day. Jeff arrived and explained what was needed. Very professional, polite, good guy. we have found our go to plumbers.

This is an awesome company! Like most homeowners, I've dealt with good contractors and bad ones…read more This company is one of the very best! Communication was awesome, no surprises, great quality of work, and just an overall nice experience! We chose to redo our first floor bathroom tub/shower with a walk-in shower and enjoyed selecting our tile, glass doors, fixtures to our taste. We have an identical bathroom upstairs but upgrading to a newer tub/shower - we will 100% be using Justin Dorsey Plumbing for that project as well! Michael Rodgers was our project manager, and we plan to request him specifically.

Excellent customer service! I was able to schedule an estimate and work very easily. They came out…read moreto repair a slab leak and replace a water heater and it was all done in one day! very efficient, courteous and professional.

From the owner: Local business with years of experience. Call us know for availability and appointments. read more

Troy had done work for me 2 different times. Always a professional and a great guy to do business…read morewith. l

Troy installed a water softener in my home I'm 20/4. He did an excellent job. Very Professional…read moreas well as his helper. I had one issue with it and he came back the next day and fixed the problem. AND I was not charged a high price for the job he did!

This company took advantage of an elderly lady who doesn't understand anything about what they were…read moreselling. They charged her over $500 for a garage disposal replacement and disposal fee ( which was probably just tossing it in their dumpster )! And then tried to up sale other items at ridiculous pricing! Completely understandable business practices!

Chris was right on time, kept me up to date what he was doing and did a great great jobread more

They are certainly at the high end of the cost spectrum, which would be fine if they provided the…read morecustomer service equal to that higher cost, but they use a automated system that will bombard you reminders and calls which is irritating. They are very friendly and the technicians are very professional however. We used them to do electrical wiring for our basement, it was two new breakers to install three light switches and a dozen led light boxes, just under 7k. They were supposed to do plumbing of a bathroom sewage pump, valve for a softener to drain, and shower install with a rough out for a sink, 9k. They miss-scheduled the appointment for plumbing and instead of just saying oops let's fix that they spent their time telling me I scheduled Monday and Tuesday and it's a two day appointment so that's why I am receiving multiple reminders for my appointment on Monday and Tuesday to start, despite my repeating it is Tuesday and Wednesday because I would not be home on Monday as I told the tech who did the estimate. The electrical part they would not take payment for until they finished the job despite my request to pay as they go. Since it requires the plumbing team to finish first they said they would come back when their plumbers finished, still daily texts and calls to schedule the final electrical which according to their tech couldn't be done until the plumbing THEY were scheduled to do. Their AI based system is terrible. Their work is quality and their human customer service team is frustrating but friendly. We canceled the plumbing and now will cancel the finish work for electric as well. Too expensive to justify these annoyances in my opinion. We were convinced to buy their service plan for our ac and electric, not sure what that really gives us but we won't be using it now anyway. I'd caution anyone from using them without a few estimates first.

We've invested $20,000+ worth of repairs with Peterman over the course of four years, along with…read morethe $17/month membership. We live in an old house, so it sadly came with the territory and we had to hire their services for repairs that were beyond our skill level. Our trust with them came to a screeching halt when the time came that I needed to speak with management. We've had an almost 3-year HVAC issue, where five different technicians kept doing leak searches (and charged us for all of them) with no offers for long-term solutions. After my initial call to hopefully address this, it took about a week for them to send me a text offering the minimum possible resolution without even speaking to me. Conveniently, the call-back number they sent didn't work, either. It just goes to show that their management doesn't have the professionalism or courage to have actual conversations with loyal customers. They all hide behind the veil of their customer experience team who unfortunately don't make the decisions. I've never been so relieved to move on from a company whose leadership doesn't value their members.