I have used Henco multiple times over the past decade for various jobs, mostly scan, make adjustments, and print, and they have ALWAYS exceeded my expectations and gone above and beyond to get things right and they have always been pleasant, courteous, and helpful. If I present them with a problem, i.e. "here's what I have and here's the result I want", they always find a solution that looks great and doesn't break the bank. read more

Absolutely the finest digital prints ever from my camera and SHOUT OUT to Coleman for the kind service, looking out for my needs, and making me feel like a valued customer. Thx, HENCO and Will Rice. What a great business. read more

I've used Henco for over a year now for routine high-volume printing and some card-stock decorative jobs. Their prices are far lower than other options I've found in town, and they are timely and helpful. Highly recommend. read more

Poor communication, poor customer service, and surprise fees. In the past I have usually used henco for my black and white art prints, and have had very little issues. I showed up the other day to pick up my order, but my color prints were the wrong size, I distinctly remember saying 11x14, they said they would fix it and give me a call to come back and get them by the end of the day. Before I left I was looking at the ones they had printed the wrong size and noticed they looked slightly blurred for some reason. I mentioned it to the printer, and he wanted to argue with me. He kept picking each one up and saying this one looks fine, it looks the same. I had to point out multiple times what I was talking about and he got angry. He argued with me telling me I had gotten "free color correction" as if that made it okay that my prints looked weird. I also thought it was weird because I was told the color correction was included I would only have to pay for the "good n cheap paper". He then agreed that he would see if he could find out why the prints were looking off. I went out to hang around town while they fixed it because of the pandemic I'm having to stay outside of town an hour and thirty minutes away. When I came back and paid I then looked at my receipt and they had charged me an additional $37.50 for color correction services that I had been told was included. When I asked about it he explained to me that if they just copied and printed my art it would look nothing like what the original looked like and that it took them hours to color correct each print. He also tried to justify the fee by saying they should have charged me way more. I had not been told at any step along the way that the color correction process took so long and that it cost anything at all. They did refund me, but they kept the prints, and since I waited an entire week to have them done, drove a round trip of three hours and had to spend an entire day waiting for them to fix something I still didn't get to buy I'm still livid. I didn't want free work, but I wanted to get the service I was promised for the price I was told along the way. I think they could do better in the future by: 1.) Educating their customer Most people getting prints come from the background of scanning shit in their printer and printing it out the same color in a matter of seconds. If color correction is a necessary thing that takes a long time on each piece, and costs money tell the customer and explain it in the beginning. 2.) Customer Service. When someone points out why they are unhappy with the art prints made, it is good customer service to listen and offer options for it to be better. A customer being told that there's absolutely nothing off with the work when you are specifically pointing out where it's visibly different is frustrating. Telling someone a problem doesn't exist just because you don't want to fix it is poor customer service. 3.) Clear Communication I was told all I would have to pay was for the paper, if that was an error, I should have been called and told that wasn't the case so I could have made a decision based on the fees. If each print takes a significant amount of work and based on the amount I was buying it didn't provide enough money to pay for the work, I should have been told that there is a minimum. Instead of trying to pass on subpar work by saying "Oh but you got free color correction" if the truth is that you are feeling underpaid by the amount of work you are having to do, you could have then at that moment told me "Hey we did the best we could with the amount of time we had to work on it, color correction takes a while, and with the amount of prints you wanted means that you need to pay us extra to get the quality of prints you want" yes that would have made me frustrated I that I had to drive that far, but I would have understood vs. having me wait all day, then tacking on a fee that doubled what I was to pay without explaining or being told it would be charged. 4.) Surprise fees are never okay. read more

Henco Reprographics - Printing Services Near Me - Asheville, North Carolina

Both my husband and I use their services. They representatives at the counter are always friendly and beyond helpful! We've never been anything less than 100% satisfied with the work they've done for us! My husband uses them for architectural drawings and I use them for art quality prints. read more

I'm a big fan of both Henco and their North Asheville sister shop. I print with them fairly regularly and find them so easy to work with from start to finish with the project. They will quickly point you to the right office for whatever graphic design project you are working on and will do it in a timely and efficient manner. Most recently I had to print very last minute Thanksgiving cards and they were incredibly responsive and had them done in the time frame we needed. They are my go-to for all my printing projects and are great at what they do! I highly recommend you use them for anything from window decals to cards or prints. It seems like there is nothing they can't handle! read more

I value customer service as much as I value quality, and I've never been treated more rudely than I was at Henco, twice, by two different people. I brought in an old family photo to be scanned and reproduced - one 6"x5" photo. The woman who initially "helped" me was cold, curt, and completely disinterested. When my husband and I left the store, we both commented on it. It took Henco over a month to print one small image. When I went in to pick up the photo today, they couldn't find it. That was not as frustrating to me as their unwillingness to be friendly or helpful in resolving the issue. They interrupted me repeatedly as I was patiently trying to spell my last name for them, said they could not access my order using my phone number (even though they called to leave a message earlier) and were not remotely apologetic. They finally found my account using my phone number and, lo and behold, discovered that the initial woman had not bothered to enter my last name. Finally, after looking around for the fourth time, they located the photo, passed it to me, told me the charge, and walked away from the counter after I paid them. Throughout this process, I was never rude or impatient. I wish I had asked to speak to the manager but I was so taken aback, I just wanted to leave. Suffice it to say, Henco will never again get my business or a positive recommendation. read more

My prints turned out gorgeous. So pretty they almost got mistaken for the original. The service was friendly and they let me pick my prints up a few weeks late. I would definitely go here again. The only issue I have with using them more frequently is their hours are a little difficult for me to make. But that's true of all the printing services in this town. Also their prices are higher than places places I used where I lived previously. Although I would say the quality more than makes up for it. read more

I have been coming here with various printing projects for over a year. I am thoroughly impressed with the staff and the quality of the prints. They are fantastic at printing high resolution photographs and art reproductions. Even if you only need color copies made, they are inexpensive and of superior quality to other printing options in Asheville. read more

These guys are just the nicest, most professional, most "on it" individuals I have encountered in a hot minute. They run an excellent business, with prompt attention to their customers' needs and great technical skill. You can always tell when someone loves what they do, and with these guys, it was plain to see. I was absolutely pleased with them from start to finish. Thanks, guys, for an awesome experience. You made my day! read more

I have tried using this company multiple times because of a referral and had the worst communication issues with them. They will not get back to me and it's been an issue with both of their locations. I recently wrote a complaint a week ago and still have not heard back from them. They do not seem to care about my business I would not recommend this place read more

Awesome local shop! They do great work and have some awesome people working there. Clear, precise and prompt...what more do you need!?

We use henco often for our business printing. Their prices are a little high, but they do a good job. The girl that runs the front is usually pretty grumpy, not a fun place to pay. There just aren't a lot of options for professional printing here. A happier front desk person would be great! read more

Job took two days when we were told it would take a few hours. Every time they said it would be ready in "an hour" it would be at least three. Called to try and find out what was going on during day two. Kelly said she would call me "right back," had to call two hours later to find out what was going on. Problem still not solved. Owner, Will blamed all the issues on our business and the wording of the e-mail, yet did not bother to ask questions before printing. Because he was out $50 would not compensate us for our two days of lost time on this project. Very unprofessional. Would not recommend. read more

My job came out perfectly. Will went above and beyond working with me even though my file was not cooperating when I sent it in for a quote. Turns out it was the longest job he's ever printed. It is also now a family treasure, recording over 150 years of family history for a reunion this weekend. Great People! AWESOME JOB! Will definitely be back! read more

henco goes above and beyond for their customers and their employees. support your local businesses!!!