My black canvas purse had torn and two other places didn't even want to try the repair. This shop not only completed the repair, but they went beyond the basic repair, matched up the metal rings to make the bag look more polished than it was when I first bought it, and sewed unobtrusive black leather patches over the canvas around the rings to make sure that the rings wouldn't tear through the canvas again. Some women have collections of purses in different sizes and colors that they accessorize daily. I don't. I seek out and acquire one sturdy but lightweight black fabric purse (with multiple pockets and compartments that can keep me organized) that I use all the time except for very dressy occasions, and generally, I use that bag for years until it's no longer usable. I set up the bag so that each pocket or compartment holds very specific items, and I become very accustomed to how it's set up. I hate having to change bags. This shop understood exactly what I needed, and went above and beyond. The next time I need that kind of repair, or any alterations, I'm coming back to this shop. The repair wasn't cheap, but it was worth every penny. They do excellent work. read more

EXPERT TAILORS!!! I had a last minute event with a very specific Arabian nights theme.. After securing a gold lace gown.. I needed a complete overhaul of the gown. Hem Over Heels expert tailor, Alex. came to my aid by snatching the waist and hemming it to the perfect length. He is truly masterful in his craft! The gown fits perfectly, and it is now very stunningly elegant Lena also tailored my back up gown... which I ended up wearing! It was the perfect length, and I was able to walk around the party gracefully and effortlessly. read more

Hem Over Heels - Sewing & Alterations Near Me - Boynton Beach, Florida

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Repaired old gucci shoes look brand new Great!!! Would always recommend this fabulous find read more

Hem Over Heels - Sewing & Alterations Near Me - Boynton Beach, Florida

I never questioned the work or the quality of the craftmanship, but the owner just recognized that the prices of clothes have been going down in recent years. That's a confession, ladies and gentlemen. No need for further proof. He knows he cannot compete with brand new clothes exactly as the ones people are paying for an alteration, and right there is the reason why he doesn't quote or give cost estimates of the work in advance. I rest my case. read more

They were able to repair numerous shoes and for my wife and I fast and economically. They took the time to understand what I wanted done to repair each pair of shoes and when I go all of the shoes back they were just as good as new. read more

I found that the Customer Service there is pretty blah I just wanted some shoes stretched and it cost me a pretty penny. read more

They do beautiful work here, the tailoring is professional. There is a quick turnover, and in no time my clothing is ready and looks great. Unfortunately,, the hemming just seems so expensive. I'm wearing casual sportswear and i'm spending almost the cost of the item to have it hemmed. read more

Hem Over Heels - You can't miss hem over heels with all the signage - Sewing & Alterations Near Me - Boynton Beach, Florida

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Perfect alterations! Competitive prices. I took 3 pairs of jeans to be done with same hem and 3 tops. The jeans were done perfectly as were the tops. I can't count how many times I have been disappointed with past alterations. Not any more! I am so happy I found Hem Over Heels. Thank you! read more

Absolutely disgraceful liars and a complete rip off. I was charged $250 for a hem on a 3 layer dress and all the did was cut the bottom. No stitches! I brought it back and they tried to tell me that the stitches are there.But they're so good.I can't see them which is a complete lie.Because the entire dress has stitching that matches everything on the entire dress.They did nothing and charged me. NEVER AGAIN. read more

Very good service and did a great job on my pants. I got the pants back in the amount of time the said

Everything is always perfect ! I have been a customer of theirs for years and highly recommend the shop ! Very professional at affordable prices ! read more

I'm currently a bridesmaid and I just had to get my dress altered for the first time ever. Everyone inside was so nice. There wasn't a wait when I came to my appointment. Conversations between staff were very clear. They're super warm and welcoming. And the prices are definitely a lot cheaper than when I've been looking around local to the area. Couldn't say more nice things about this place. I can't wait to pick up my dress! read more

Worst experience ever. The guy charged over $100 for 2 heels and barely touched them. They look the exact same if not worse and he argued with me when I tried to say they did a messy job. He is extremely rude do not go here!!! I never even write reviews this place just deserves 0 stars. read more

The staff is friendly, and the seamstresses do a really good job. I have not been disappointed in any work that they have done through many years read more

I brought in a Gucci satchel from the 80s and a Coach bucket bag from the 90s. Both bags have great sentimental meaning to me, But they looked too tired to use. I'm thrilled with the restorations. I call them my sleeping beauties. Scratches gone, leather soft, and hardware shiny. Thank you. read more

They do quality work and are very pleasant. The prices are not outrageous. I also use them for shoe repair and I have had them shorten 2 belts for me. read more

Very rude staff, made the clothes even worse then would not fix it without me spending more money. What a scam of a place

Shortening a long gown and a dress. Very friendly and wonderful workmanship! I recommend them highly. I drive from Ft. Lauderdale to have them alter clothing. read more

I was all set to give Hem Over Heels a good review based on the quality of their work even they are pretty pricey. But I had a bad experience when I picked up my suit after it was tailored, and their poor customer service and attitude has resulted in this low evaluation. My initial visit to have the suit measured went well. I didn't have to make an appointment, and everyone was pleasant and professional. The suit needed a fair amount of tailoring in both the jacket and the pants. I was pleasantly surprised to hear that the turnaround time would be less than one week. At $300, the price seemed quite high though. It was about 3 times what a department store would charge if I purchased a new suit that needed tailoring. But I figured I could avoid the cost of buying a new suit and Hem Over Heels was a local, dedicated tailor (who also sharpens knives & fixes shoes!), so I decided to proceed with having them do the work. When I picked up the suit, the tailoring appeared to be well done. I asked about the length of the jacket, which had not been shortened, and the seamstress said that it would look better if it were shorter. She pinned it up and it definitely looked much better. That additional work would cost almost $100 more. Yikes! I asked if there was any sort of discount available, and Josh, the owner, said we could get 10% discount if we had paid upfront, which I hadn't done because he never mentioned the discount at the time I dropped off the suit. The 10% discount could only be applied to the additional $100 charge to shorten the jacket. I am not at all happy with how Josh and his staff treat their customers. Not only did they not suggest that the jacket be shortened at the time of my fitting, Josh said I was solely responsible for telling them what I wanted to be adjusted on the suit. In other words, they are just order takers and don't ask about any alterations beyond what the customer requests. Aren't they supposed to be the tailoring experts? Don't they add any value to the relationship with the customer? Josh became quite argumentative and insisted that I should have told him everything I wanted adjusted on the suit rather than working with me and offering suggestion on what to alter to make the suit fit best. And why didn't they offer the discount during my first visit when I initially said the price was very high? They didn't offer me the opportunity to pay upfront and obtain the discount. Hem Over Heels needs to learn to help customers and be professionals. They'velost a customer (and hopefully other potential customers who read this) because they don't care about customer satisfaction and service. It's too bad because, as I said, they do good work. read more

Not very friendly. Got lectured for not having my receipt even though they took an extensive amount of information when I first dropped off my items. ‍ As you can see by the response here, it was how I was I treated and spoken to when I did not have the receipt. They did a fine job but an owner of a company should act professionally. All you had to say was hey next time please keep track of that ticket it's very important. Not a terrible attitude like I had done something wrong. Maybe a little reflection here would suit you. read more

Very disappointed in this place . Never met the man who stretched my boots - 2 girls in the front who were nice . I left with boots the same , I brought them for stretching - no difference at all - wasted $15 plus tax - never met the person who did the stretching - so disappointed this was my experience here . I was told he could do it when I left them - nothing was done - it's the same . There are other shoe repair places , nobody cares anymore , I will find one to help me . I do not recommend Hem Over Heels - . read more

It was my first time visiting hem over heels as I needed to get my shears sharpened and they did an amazing job at a great price! Very kind and they had them ready before the date they had originally said which was wonderful! I'll definitely be visiting again read more

Courteous, professional and efficient with excellent customer service. Great find in Boynton Beach!

Great customer service and quality work. They took great time to ensure the alterations I wanted were done as requested. I will definitely use them again read more

I got my handbag repaired quickly and on time. It was a little pricey but worth it to me.

First time here! Gave them my favorite broken in Cowboy Boots that were trashed. For $95.00 they made them totally brand new. Excellent service. Extremely clean place as well. read more

Quality work for that special occasion dress or wedding gown! Staff very nice and professional!

I am very new to the area and to Hem over Heels. Had work done on my shoes. Was very pleased with the customer service and quality of work. Highly recommend for shoes repair. read more

I cannot thank Cida enough!!! My daughter and I brought in her wedding dress within two weeks of her wedding. We originally had her dress altered at another location (that came highly recommended by the bridal salon) which completely did a botched job. My daughter wanted full sleeves made using the original sleeves on the dress along with an extra set of sleeves we bought from the designer. After two months with another seamstress, we were left with such a hack job on the sleeves, along with a disastrous job on the hem and bustle. We came into Hem Over Heels hoping for a miracle, and boy did we get it. Cida is not only incredibly talented, but she was so caring. She worked quickly and expertly to fix what need fixing and created the most beautiful sleeves. My daughter got the dress she was hoping for. Thank you to Cida! You are amazing! read more

Hem Over Heels - Original dress - Sewing & Alterations Near Me - Boynton Beach, Florida

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Delightful atmosphere excellent workmanship on my shoes and my pants. I really enjoyed the banter in the shop

The owner, Josh, was rude, disrespectful, dishonest and argumentative with a bad attitude and temperament... certainly not someone I would ever recommend or want to do business with. He charged an exorbitant $80 to hem an unlined wide pants outfit with one leg drape! read more

Had a lace dress altered and practically a new pair of pants made for my husband. Done to perfection!

I went to get a bridesmaid dress hemmed for a wedding. Thank goodness I went a month ahead of the event date because they messed up the first hem which took a week and longer because they got my phone number on file wrong and never notified me that the work was done. When I went to pick it up they messed it up and didn't take it all the way in. When I went back for the second fitting everything worked out until it was time to check out. When I initially dropped off the dress I paid for the services with the discount code they offered on their website but when I checked out, Josh let me know I didn't pay for it yet and i will need to pay full price and they couldn't accept my discount code anymore (which you have to take a five minute quiz for btw) because I had to have it paid for it when I dropped it off... I explained to him that i did exactly that and the person checking me out probably messed it up because I did see a pending charge on my card as I walked out. I even showed him a screenshot dating back to the drop off date Feb 26, 2025 of the coupon code from their website and he said it's too bad I should've read the instructions on the website... somehow it was my fault for doing exactly what they posted and what's worse is they messed up multiple times and had horrible service and couldn't even do the job right in the first place and he dared to criticize me to read correctly. Overall definitely not worth the experience and insult and on top of that a $200 bill. If they didn't want to give the discount from the coupon code and they were going to lie about it maybe they shouldn't be offering a coupon code on their website read more

If you choose to patronize this store after reading my review, then you accept the treatment from the owner, Josh, which I'm here to caution you against. I was uncertain where to take my shoe for repair, so I searched online and noted two nearby shoe repair shops in Boynton Beach. I read mixed reviews about Hem Over Heels, but since I needed a simple fix, I opted for the closest option. This turned out to be a HUGE mistake. A particularly negative review I had read mentioned that upon showing her boot to the owner, he proceeded to tear off the sole after suggesting she needed new soles, despite her not requesting this service. This is relevant because I faced a similar situation. I've never experienced such appalling service in retail before. Josh refused to simply fix this ONE shoe I brought in. He insisted that the appearance of the shoe I brought in indicated the other would require the same repair. Despite my objections, he would not proceed with the repair unless I brought the other shoe in for him to work on both shoes! The one at home is perfectly fine. When I got home I even tugged on the strap where the other one was broken and it was fine. Furthermore, he began to pull at another area of the shoe presumably to demonstrate that it would also break soon. When I saw him start to tug on the part that wasn't broken, I remembered the review where he pulled apart the sole on her boot without permission soI grabbed my shoe from him and said don't pull on that strap! He walked to the back angry and gave me to a nice girl that was in the front. I told the girl there is no way I would do business with this man regarding how he spoke to me and for his refusal to fix the one shoe that was broken. I yelled toward the back of the shop where he was after running away from me, "I will never give you my business and I will definitely be writing a horrible review so others are warned of your atrocious treatment to customers." As I was storming out of the store he screamed I don't want your business anyway! I left there in disbelief! I still had the address of the other shoe repair so only 2 miles down the road at Military and Woolbright, Boynton Shoe Repair 3837 W Woolbright Rd., Boynton Beach. I brought my business elsewhere to a very nice man who was happy to fix my just ONE shoe. If and when the other shoe breaks the same way,that will be MY problem to get that one fixed....certainly not the decision of Josh. I, personally, have a retail store in Livingston, NJ for the last 35 years. If I treated my customers like that, I would have no business. I hope his actions put him out of business. Josh seems to always make a comment after reading every review. I did the same review on google and he ranted about my review. I am sure he will do it again even though I requested him to keep his comments to himself. What I have written is exactly the truth. Don't use this shop unless you want this kind of treatment. My next review is going to the Better Business Bureau. Whenever I mention my experience to a friend they tell me they have been there and will never go back because of THEIR treatment. It seems this is his norm! He should pay attention to the phrase "The Customer Is Always Right". Second part of review as an answer back to the owner after he responded to me: As I assumed, he did write the same lengthy response to my review as you can see. You should read in it's entirety the response he wrote. It is proof that he is a raving lunitic. I see his problem and that is that he thinks as a freaken shoe repairman he compares himself to a doctor in how he presents his trade. Get off your high horse. There is no need to have demanded me to give you both shoes if I only wanted 1 shoe fixed. That is up to me, not YOU! I picked up my one shoe today from Boynton Shoe Repair who was very pleasant and never asked me to bring in my other shoe if I only wanted the one fixed. I wore both shoes today...the old one and the new repaired one....They are perfect and I am a happy customer and I was treated with respect when I dropped the shoe off and picked up the shoe repaired today from Boynton Shoe Repair. He knows how to treat customers unlike YOU! You should understand no one wants to write a bad review ....it takes very bad treatment for someone to write a bad review. When a customer has been treated poorly, a bad review becomes necessary to warn the public. You are a real wacko....Anyone who reads the answer back to my review you wrote will see that. Giving an analogy of me bringing in my shoe to you and you insisting you will not work on my shoe to bringing a baby into the drs? Something is really wrong with you. You do not have a personality to be dealing with the public! And I am hoping the public does not deal with YOU! read more

Not really a long story. Hem Over Heels ruined several hundred dollars of my clothing and then refused to do anything to fix it or refund their shoddy work. As such, I initiated a charge-back with my credit card company who agreed with me and refunded me in full given the fact it was obvious who ruined the clothing and the fact that Jocelyn was caught in several lies during the process. Jocelyn's latest update is just more lies from a petty man. The fact that the owner thinks I would ever come back is laughable. read more

Came in to ask for a hem and was asked to try on the dress. Glad I did! As the dress had an underneath slip. So that the hem was made correctly and looks great! Awhile ago I made an impromptu stop to ask about a problem I was having with my purse and the gentleman pulled out his pliers and fixed it immediately and did not charge me-talk about customer service!!!!!!!!! Always treated with a flair for the international! Thank you! read more

EDIT:Since Yelp does not allow you to respond to the business owners response, I am updating my initial review. any reasonable person, upon reading your response to me, would understand that your snarky, condescending, and holier-than-thou attitude would be reason enough not to do business with you. I wanted one heel tip, not new heels. You ripped half of the sole off of my boot. What gives you the right to do this to someone's property? YOU HAVE NO RIGHT! read more

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This place is absolutely incredible. I was given certain stores to go to for wedding dress alterations, but none of them were as kind and welcoming as Hem Over Heels. There's nothing they can't do! They adjusted my straps, made a 3 button bustle, and also hemmed the front of the dress. They even walked my friend through how to pin the bustle! My dress was an absolute perfect fit all because of them! Trust the small, family owned shops. They will treat you like family too. Thank you Hem Over Heels! read more

Hem Over Heels - Bustle - Sewing & Alterations Near Me - Boynton Beach, Florida

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Brought two pairs of shoes in to get cleaned. Did an excellent job!! They look brand new!

Very nice and easy going responsive service and great hemming job! I'll be back for more tailoring.