This company is a shiny gem in Chilhowie Virginia. Though they were backlogged with work last week…read morebecause of sub zero temps, they sent someone out to get our 29 year old heat pump working well enough to keep us from freezing to death. We ordered another part we needed and Isaac came to our rescue and made us nearly new again. I can't say enough good things about this company. It's so hard to even get people to show up in this part of the world. I'm so grateful to these guys at Complete Comfort.

Charged me $100 to fix an air conditioning unit that does not exist. RIP off!…read more I had just purchased the home, so I did not realize it was not equipped with an air conditioning unit only a central heat unit. RIP off! Get some ethics! Definitely will not be picking this establishment to install the unit.

I first dealt with Mr. Charles Kilby in 1995 when I had an electric heat pump installed in the home…read moreI had just bought. His crew had the heat pump installed in a day while I went to Pigeon Forge to escape the work. The subcontractors who did the sheet metal and plastic ductwork all over the house weren't nearly as neat and careful. But they also did a good, fast job. Twenty years later the heat pump sounded funny during winter of 2014 -'15 and worked for the first few cooling days of May 2015 but then went out so I didn't blink. I called Kilby Heat & Air immediately and Mr. Charles Kilby came out the same day. In a few minutes he confirmed what I figured...dead compressor. He suggested a brand new electric Rheem heat pump. Lots more efficient, so quiet the birds singing in my backyard literally drown out the noise of the heat pump. Good people to work with. I recommend Kilby Heat and Air to anyone. They maintained my old Ruud heat pump from 1995 to 2015 without charge. Never a problem in 20 years. Good product, correctly installed. Great pricing for new 2015 installation of Rheem 14 electric heat pump outdoor unit and Rheem indoor air handler. Products and services for major HVAC work can really run into lots of money and contractors are hard to tell apart. It is good to know who is trustworthy. Kilby Heat and Air has taken care of the inside environment of my home since 1995. Looks like another 20 years has begun, maybe I'll see Mr. Kilby again in 2035. I'll be 77. Maybe Charles will be retired...doubt it. Charles Kilby and his sons did the work 20 years ago. This year I met his grandson. Good young man...friendly, smart, well-spoken, easy to talk with.

Great family business. Great work , honest, reliable and pleased to have you in our area.read more

Went above and beyond fixing my air conditioner!!! Very detailed and explained everything. Very…read morehelpful and knowledgeable. Best experience ever!

My heat pump was frozen up. He came out the next day at six with her a few minutes. And Ashley went…read moreover and checked everything. He really knew what he was doing. The charge was quite fair. I would highly recommend him for your HVAC maintenance or installation

Bill Granger gave me more information about heat pumps than any of the other four contractors I…read morereceived estimates from. He struck me as extremely trustworthy & completed the installation of my new heat pump promptly & without issues. I highly recommend this business.

It's very difficult to find skilled craftsmen who can correct different issues that arise through…read morehomeownership. For HVAC issues however, Bill is the person to call when you need help. I've used Bill's services twice over the past couple of years to assist me with my HVAC unit. On both occasions, he worked me in same day and had my unit back up and running quickly. He's a very knowledgeable, skilled and professional guy and very reasonably priced as well. Thanks again, Bill!

My experience with Larry Dyes has been very very good! always prompt for service calls, reasonable…read morepriced, i have dealt with them many years!! I'm so glad to have them on my side!

Not worth dealing with this outfit. Install a heat pump and it doesn't work in the extreme cold…read more Their recording says in case of emergency, leave message. This was on a Saturday and didn't follow up until 8am on Monday. Guess they didn't want their weekend to be interrupted...

Jonathan (Mr Slone) came to our house yesterday, 9 Aug 22, and quickly diagnosed the problem. He…read morecame earlier than he said he would (which was great)! Came back this morning, 10 Aug 22, and fixed the issue! He and Caleb were extremely courteous and professional! He gave me a quote yesterday and was quick to inform me that the price would not change, even if he had to go get a part that he might not have on his truck! I would highly recommend him to anyone in the Tri-Cities area that might find themselves in need of plumbing services.

Jonathan came to provide an estimate on an on-demand hot water system. He was very knowledgeable…read moreabout the systems and provided excellent advice! Thank you!

Contacted this company four times. After waiting 4 days the first time, they arrived. Unable to…read moreisolate problem. Problem occurred again, and 4 days later they were unable to resolve the issue. Problem came back 3 days later so I called again, they promised a technician would arrive that day - have not heard anything in 5 days. From what I can tell, their customer service is non-existent. Their technical expertise is minimal because they cannot isolate nor fix a faulty AC issue.

Perfection, called for and cooling air issue, obviously in a panic because it was so, so hot in the…read moreupper 90's. The company called made appointment, called before arriving letting us know the exact precise time. Maxx the technician was exceptional, found the problem repaired and done within 30 min. Thank you Crosswhite. Definitely will be calling you for future service. We cannot thank you enough!!

This is a family business that treats you like a valued customer. They came out and fixed my broken…read moremain water pipe. Worked in the dark during a cold-weather snap. Very reasonable, high quality, plumbing, and a pleasure to do business with. Fingers crossed that I don't need any more plumbing anytime soon but I sure know who to call now.

Had a leak on a Friday so I called 5 or 6 local plumbers. All either didn't respond or said it…read morewould be a week or more until they could assist. Thankfully I then contacted Ayron at Rapid Serve. He replied quickly and arrived within an hour. It was not an easy fix but Ayron made it seem so and got my water back on, staying until 10PM on a Friday night to do so. Highly recommend Rapid Serve. Don't hesitate to call if you need a plumber!