We bought our house new 02/2025. Johnny's was the contractor for the heating and ac. The…read morecompressor in the outside unit went defective in 05/2025 and was replaced. Then we had 2 separate outside leaks on the refrigerant. Very unskilled technicians. I do not recommend this company at all. Go elsewhere where there are competent technicians.

Heat pump went out 6 days before Christmas and 4 days before the 3 degree weather got here. Nobody…read moreelse could get me one installed in time but Johnny came to the rescue. He had it installed the day before the bad weather arrived and even came back to install a new thermostat the next day because the new heat pump wasn't functioning properly. Very professional and quick to respond. Call Johnny before you call anybody else or you'll be sorry.

Chad & Christa were amazing, from the initial contact they kept their word on everything. They did…read moreexactly what they told us, showed up on time, and were very professional. More small businesses should follow this company's Integrity, their Character, & commitment to their customers. They set the bar...

Our anger has subsided but the disappointment and regret has not…read more Chad's carpentry and plumbing skills were adequate; his electrical work was unprofessional, dangerous, and not to code (electrical wire for the fireplace fans was cut and not properly re-connected; wires were spliced behind a wall with no junction box; and wires were spliced and sandwiched between the wood base of the (off-center) hearth and directly on carpet. We hired a qualified contractor to correct these dangerous safety issues and they will attest to this. A rotted/termite-destroyed stud was not repaired or replaced. Their drywall and Christa's painting skills were sad - nails were popping out; an electrical outlet was covered; and new drywall was not sanded smooth or primed before a very thin and uneven coat of paint was sprayed on the bare drywall. We sanded and repainted every single wall ourselves. Half-way through the project, we sent an email to CDS outlining the remaining items to be completed and/or corrected. They replied, in part: "... we are not preforming up your standards ... find another contractor..." We did. We have photos and video clips of CDS's poor workmanship to backup this review.

Bill Granger gave me more information about heat pumps than any of the other four contractors I…read morereceived estimates from. He struck me as extremely trustworthy & completed the installation of my new heat pump promptly & without issues. I highly recommend this business.

It's very difficult to find skilled craftsmen who can correct different issues that arise through…read morehomeownership. For HVAC issues however, Bill is the person to call when you need help. I've used Bill's services twice over the past couple of years to assist me with my HVAC unit. On both occasions, he worked me in same day and had my unit back up and running quickly. He's a very knowledgeable, skilled and professional guy and very reasonably priced as well. Thanks again, Bill!

Came same day, spotted the problem and fixed it within 3 hours of the call. Sam is very personable…read moreand knowledgeable. Had what he needed on the truck. Excellent work at reasonable price.

We had been living in Florida and I had a really bad experience with an air conditioner repairman…read moreone man came out and said I needed to come up with $2,500 cuz the air conditioner was shot all the second one for $200. So like everyone who calls and air conditioning and it feels like you're going to motor vehicle you're not sure what you're going to get what Tyler came out from hell and I was incredibly impressed with his ability and caring and cost I would highly recommend hail air conditioning for any of your needs or service of an air conditioner.

The Tri-Cities guys came out and serviced our tankless water heater. They wrapped all the pipes to…read moreprevent freezing. Super nice crew. Very helpful and reasonably priced.

They arrived 2 days early, the electricians needed training in doing their work .It seemed they had…read morenever done what I consider simple work .If something seemed difficult , they did not want to do it.We paid an exaggerated price for what was done.I paid but that is the last of it.

When you have to get repairs done through your homeowners insurance you are frequently stuck with…read moresecond rate low bidders and get minimal help and sometimes even lies to upsell. Larry from Southern Comfort is NOT second rate. He is cream of the crop. He is obviously knowledgeable and skilled. He is friendly and answered all of my questions thoroughly. If we have to put an HVAC repair claim into our insurance again we will definitely be asking for Southern Comfort and Larry.

My heat and AC were running simultaneously. The heater was winning on a hot day. Called Late and…read moregot appointment for next morning. Larry came out and if course they little Gremilns went away and it was fine after being off all night but he narrowed it down to 2 possible problems. It ran fine but the problem came back the next day. I had done what he hold me and it narrowed the problem to the control board. He ordered the part one a friday, it came in and was installed saturday. I feel he provides excellent service at a great value. He went the extra mile checking the wiring for its entire length for possible breaks. He also got is an interim solution that reduced our misery due to heat and humidity significantly. Larry exemplifies professionalism and gives excellent customer service at reasonable cost. He has my highest recommendation.​​​​​​​​​​​​​

I hired the owner to give me a quote on a new heat pump and instead of replacing it he fixed it…read morewhen no one else could! He did a great job! I highly recommend him!

We were literally on the way out the door for a 10 day vacation, and as we went through the…read morebasement door, we saw water leaking onto the carpet from our inside heat pump unit. We called a local home repair locator company and they recommended Magister. We called, he was there within 1 1/2 hours, fixed the problem, stayed long enough to try to make sure that it was not going to happen again, and charged a reasonable price, especially for a weekend. We are going to have him start doing all of our HVAC maintenance and service.