Contacted this company four times. After waiting 4 days the first time, they arrived. Unable to…read moreisolate problem. Problem occurred again, and 4 days later they were unable to resolve the issue. Problem came back 3 days later so I called again, they promised a technician would arrive that day - have not heard anything in 5 days. From what I can tell, their customer service is non-existent. Their technical expertise is minimal because they cannot isolate nor fix a faulty AC issue.

Perfection, called for and cooling air issue, obviously in a panic because it was so, so hot in the…read moreupper 90's. The company called made appointment, called before arriving letting us know the exact precise time. Maxx the technician was exceptional, found the problem repaired and done within 30 min. Thank you Crosswhite. Definitely will be calling you for future service. We cannot thank you enough!!

Quality work and excellent communication. They were on time and the team did a fantastic job the…read moreday they installed our new unit. I highly recommend Shawn and David and team.

Refused to give an estimate, even a ball park estimate, before beginning to CHARGE ME for the…read moreestimate itself or beginning work (when we STILL didn't know how much they charge for what). Ridiculous. Poor setup, and quite frankly a poor customer experience.

This is a family business that treats you like a valued customer. They came out and fixed my broken…read moremain water pipe. Worked in the dark during a cold-weather snap. Very reasonable, high quality, plumbing, and a pleasure to do business with. Fingers crossed that I don't need any more plumbing anytime soon but I sure know who to call now.

Had a leak on a Friday so I called 5 or 6 local plumbers. All either didn't respond or said it…read morewould be a week or more until they could assist. Thankfully I then contacted Ayron at Rapid Serve. He replied quickly and arrived within an hour. It was not an easy fix but Ayron made it seem so and got my water back on, staying until 10PM on a Friday night to do so. Highly recommend Rapid Serve. Don't hesitate to call if you need a plumber!

We had them install two mini splits in our house with five indoor units. They had the best price…read moreand were able to get it installed in a few weeks versus a few months that another company quoted. The installation team was very respectful of our house and our old deaf dog. They were able to get it installed in two days and helped us with an electrician since we didn't know any.

Quick initial response but they don't show up or call back with an excuse for not showing upread more

We had Upon Grace finish our basement into full living space with a bathroom and HVAC. It was a…read morelarge project and Upon Grace did an incredible job! All their crew (shout out to Justin, Sam, Kenny, Delmus and Todd, etc) are absolute professionals who do impeccable work and communicate clearly at all times. The owners, Zac and Brittany are also fantastic. Again, communication was clear and all our dealings were completely transparent and fair. We'd choose them again for any future projects and they will certainly be our first call when we're looking for a contractor.

Installation was great, make sure on your estimate to get a line by line quote to understand what…read moreyou are paying for. We thought we were getting anderson windows after we asked WHT type windows we are getting before signing the contract because the quote had parts and labor lumped into one price. We went from anderson windows from Lowes to united windows from lowes(came in broke) to American Craftsman window (aka plygem) from home depot. Plygem has a BBB rating F and Forbes rates them a 3 out of 5. At any time we're we notified of the change untill I did some research on the installed windows and received a small credit on the difference. Out repair went on for 3 months and the communications with the office manager was really poor. On 3 occasions we phoned her for status reports on parts, appts etc and she was going to call someone and get a call back. Not once did we receive a call back. The only communication we had was on july 3rd to schedule insallation on july 6th. All customer service is done by email, i was contesting the invoice because of the window price difference ( anderson window to plygem windows) a phone call to discuss the issues would have been appreciated. This compan was $70 higher than window world but we like to use local companies when available so we paid the difference. 3 stars for the installers 0 stars for the owner and office mgr

I wanted to give a shout out to Hawkins Plumbing. Our lawnmower went out over the weekend and then…read moreright after replacing it, our well pump went out. We were dreading the price of the repair, but the company was very fair on the price and very professional with carrying out the job. They showed up on time and left no stones unturned when ensuring our replacement was functioning properly. They even came back later in the day to ensure everything was still functioning properly. I highly suggest them for anyone looking for a fair and professional plumbing service.

Dylan Grindstaff came out to do a preliminary tour of damage to the ducts due to an ongoing problem…read morewith mice/ rats...I was diligent and found a lot on my own but after exhausting my efforts...I now have to replace some of these ducts. He was so kind, thorough, caring, and I can't say enough great things! Price is sounding doable under the circumstances! Thank you...

I used stateline about a year ago. Did a great job reasonably priced. Well when we had the last…read morecold spell (not last week) I had one pipe crack call stateline charged me 425.00 for a small crack. I signed the pad because I could not trade it Long story short they sent me an invoice with all kinds of repairs on the inside that did not happen. If u do decide to use this company please read everything. I am 63 and my niece is in kidney failure.

Had a leak in the basement so we called the rooter guys. They were great and came right on time…read morewill definitely recommend.

Happy with the completed repairs. No complaints. I would recommend them, especially if you have…read morehomeserve.