I have used this company three times, and every experience has been positive. Quick response, good…read moreexplanations of the problems, and wonderful repairs. I highly recommend Premier Plumbing and Drain. Fair pricing for highly professional work.

I had a kitchen sink/faucet leak and Justin Horne came and repaired very thoroughly on every joints…read moreof the pipes under the sink. He went beyond just replacing the old faucet to goose neck type faucet. Justin also helped me with almost everything that I needed for repairing the broken chair leg, using various tools, and tips to repair HVAC system. Justin went beyond the just plumbing repair. Justin is very diligent and is rare to find someone so skilled across plumbing, electrical, and HVAC. Justine is a true professional. Justin was punctual, but also flexible in scheduling repair date/time according to my schedule. Justin was transparent about pricing, and incredibly thorough with his assigned jobs. If you want the job done right the first time by someone who actually cares about their craft, call Justine because Justine is very knowledgeable, explains everything in plain English, and leaves the workspace spotless. It's clear this is a family business that prides itself on integrity. I won't be calling anyone else!

Complete Contractors did great work at a fair price. Very professional. On time, skilled &…read moreknowledgeable. Replaced shutoff valves in bathroom & installed my new sink & faucet. Will use them again for sure.

Called Asbury plumbing for a water leak, he responded quickly, gave me a good quote and had the…read moreproblem fixed in no time. Also took care of a leaky drain. Was very professional and friendly. Would definitely recommend and will be calling him in the future for any plumbing needs.

We purchased a 50 gallon water heater and and water softener system from Doug. Very friendly and…read moreresponsive. Our $4,200 purchase in September of 2025 needed to have special heating rods for the water heater and we needed training on the water softener system. Doug had to have surgery in October and that caused delays for him to finish with our purchase. It is now April 2026 and he is telling us by text NEVER A PHONE CALL to call another plumber he is to busy.

Doug responds quickly, his work is excellent and his costs are fair. I can't recommend him enough.read more

Dylan Grindstaff came out to do a preliminary tour of damage to the ducts due to an ongoing problem…read morewith mice/ rats...I was diligent and found a lot on my own but after exhausting my efforts...I now have to replace some of these ducts. He was so kind, thorough, caring, and I can't say enough great things! Price is sounding doable under the circumstances! Thank you...

Awful! They are known to attempt to intimidate and silence customers…read more I used them back in 2024 to replace service lines to the house. I found out months later that one of the technicians helping the plumber replaced an outdoor circuit breaker with a fuse box, which destroyed my HVAC system and took out the electrical system to my house. They did not supply an invoice until I took them through the state contractor board. They refused to provide proof of insurance after I asked them to when the plumber's helper hit my deck with an excavator and was WITHIN INCHES OF HITTING ME WITH THE BUCKET OF THE EXCAVATOR. I later obtained proof of insurance along with their complete license file from the state since they refused to supply this. They also refused me service but did not state why until I filed a complaint with the state. They made materially false statements, stating that I approached their plumber in a ghillie suit while brandishing a firearm, which is 100% untrue. They also advertise and contract under a name they are not licensed under. Stateline Services IS THE SAME ENTITY AS HVAC, Inc., per the TN SOS Entity Search. This company has REFUSED to compensate me for the damages done to my property. I also located evidence through public records that suggest a pattern of corrupt activity. Law enforcement was notified and I plan to take them through state and Federal court sometime this year for many causes of action. STAY AWAY FROM THIS COMPANY FOR YOUR SAFETY AND PEACE OF MIND! There are other contractors out there who give a damn about their customers and doing decent work. ............................ 05/12/2026: We are aware that the organization is aggressive on web surveillance and reputation management. This is evidenced by their publicly available front-end source code. They can continue to "strongly dispute" and embed all of the threats that they wish within their responses. This is nothing new. As of date, we have not been in receipt of any civil or criminal complaint. However, this organization has been sent to collections for the debt that they presently owe. They have also been charged a $50/day waste disposal/employee littering fee due to the trash that was left, later located, and disposed of, which consisted of cut PEX-B piping and cut electrical wiring containing red sheathing that matches the wire that was used for the fuse box placement that was not within the scope of work agreed to. The organization should be receiving the littering invoice sometime this week. The regulatory board legal staff stated that the property damage that occurred secondary to the overt breach of contract was within jurisdiction of a court, which is why no action could be taken against their license for what occurred. Legal counsel has been retained with regard to this matter and no further statements will be made at this time.

It's very difficult to find skilled craftsmen who can correct different issues that arise through…read morehomeownership. For HVAC issues however, Bill is the person to call when you need help. I've used Bill's services twice over the past couple of years to assist me with my HVAC unit. On both occasions, he worked me in same day and had my unit back up and running quickly. He's a very knowledgeable, skilled and professional guy and very reasonably priced as well. Thanks again, Bill!

Fast response and great service. Very knowledgable. I would definitely recommend this company again…read morefor my Hvac needs.

HIGHLY RECOMMEND! From the first initial phone call you can tell that they care about their…read morecustomers. My experience with Collins has been a 10/10 from the moment I inquired about a water softener. They are clear about their pricing and you really do get an amazing deal. Their water softener is made in the USA. They scheduled installation quickly. Our technician, Austin, is the absolute best. He is so knowledgeable and takes the time to explain everything. His work is wonderful. We have an older home with outdated plumbing and he worked his magic! We can already tell a difference with our water. We are so happy that we found Collins Water!