Found a leak from the main floor dripping from the ceiling of the finished basement on a Saturday…read moreafter 4:30 pm. Contacted my regular plumber (not Cox) and found out he was out of town on vacation. Finally called Cox after 5 pm. Was pleasantly surprised when he answered the phone. He had other jobs already scheduled but was able to come by on Sunday afternoon. (I had shut off everything I could think of so the leak had stopped. Was afraid it was the toilet by the kitchen.) He was able to arrive an hour earlier than he expected which was great. Long store short... he was able to diagnose the actual problem (wasn't the toilet) and the issue was resolved. Very professional, very knowledgeable, very personable. Nice guy and the cost was actually less than I expected for an emergency weekend plumbing call. Hope I never need a plumber again but I would definitely use Cox Plumbing again.

Very rude and overpriced, they were trying to charge me 3 times what a similar job normally costs…read moreand when i asked for clarifications they said that they do not have time and will be charging me $120 service fee without getting any work done.

DON'T USE THIS PLUMBING SERVICE!! To make a long story…read moreshort, Rick sent Josh to do a job in the beginning of December. It's the middle of March now and still haven't heard back from Rick. We paid 5,200 dollars. Something wasn't right and water was backing up in the sink now. The ground has been very dry for weeks and the water still won't drain properly. Rick never came by to see what went wrong and won't return any calls. This speaks volumes! He does NOT guarantee his work or the guy he sends out. If it's something he can't handle fixing then he will ignore you. This is the attitude of a back yard plumber not a professional. I will retract this review if Rick ever does decide to come and see what Josh did or didn't do that caused the problem of water backing up into our kitchen sink now. I have a feeling Rick just doesn't care!! So if you still see this review then go with another plumber.

Top notch, the best pricing, quality work repaired correctly the first time. I have been using…read morecut rate for many years and they've always been on time and the job finished at or under budget

Our toilet was leaking from the base of the bowl and we needed it repaired quickly, due to a…read morepending sale of our home. We called other plumbers, but all were too busy to help us. We called Todd from Cut Rate Plumbing and he was there on the spot! He was prompt, very courteous, very professional and very clean as well. I highly recommend Cut Rate Plumbing for your plumbing needs. 5 stars from Sean and Donna in Kingsport! You rock!

Tyler contacted me via Yelp to install a bathroom faucet. He arrived on time and did a very…read moreprofessional job. He replaced both shut off valves and the new pop-up drain stopper. I am extremely pleased with his work - neat, tidy, clean. A true professional! I wouldn't hesitate to highly recommend him!

Came on time. Fixed the problems quickly. Charged a reasonable fee. Would recommend.read more

Great experience with this company. Andrew was great to work with and very professional. We updated…read moreour bathroom with a new shower and also added a pedestal sink. Very reasonable pricing. Showed up on time and cleaned up when finished. Definitely recommend this company with 5+ stars. Thank you, Andrew

dont hire this co they start jobs and never finish would call again over priced and overrated do…read morenot use

Bobby and Kimberly Mays took advantage of my elderly sister, who is a disabled Veteran on a fixed…read moreincome. They did a great job with her plumbing issue; however, Bobby Mays gave her a sob story about how her insurance took too long to pay, and he really needed money now. He started commenting on things in her home, saying her new TV was nice and somebody could sell it for "a lot" of money. He then told her his electric bill was overdue and he did not have heat, and because she felt uncomfortable (threatened), she paid his electric bill on her credit card. She also wrote a check for $340 to his wife, Kimberly Mays, because he "couldn't wait for the insurance." Obviously, I recommend you find another plumber in the Tri-Cities, TN area. UPDATE: 18 DEC 2019 - Bobby Mays visited my sister again, and managed to get $200 in cash from her. When they came back a third time, she did not answer the door. AND, I found out they did NOT complete the job, but made the situation worse. She has hired a new plumber who stated the previous work on her pipes made the situation worse, and all he can do now is to fix it.

Had a drain stopped up for two days. Nothing seemed to work to unstop it. Came out on a Saturday on…read moresame day. Bobby, the owner, checked all the pipes in house which no other plumber has done. Worked very efficient and professional. Will call again for future.

Quality work and excellent communication. They were on time and the team did a fantastic job the…read moreday they installed our new unit. I highly recommend Shawn and David and team.

Refused to give an estimate, even a ball park estimate, before beginning to CHARGE ME for the…read moreestimate itself or beginning work (when we STILL didn't know how much they charge for what). Ridiculous. Poor setup, and quite frankly a poor customer experience.

The Tri-Cities guys came out and serviced our tankless water heater. They wrapped all the pipes to…read moreprevent freezing. Super nice crew. Very helpful and reasonably priced.

They arrived 2 days early, the electricians needed training in doing their work .It seemed they had…read morenever done what I consider simple work .If something seemed difficult , they did not want to do it.We paid an exaggerated price for what was done.I paid but that is the last of it.