I first dealt with Mr. Charles Kilby in 1995 when I had an electric heat pump installed in the home…read moreI had just bought. His crew had the heat pump installed in a day while I went to Pigeon Forge to escape the work. The subcontractors who did the sheet metal and plastic ductwork all over the house weren't nearly as neat and careful. But they also did a good, fast job. Twenty years later the heat pump sounded funny during winter of 2014 -'15 and worked for the first few cooling days of May 2015 but then went out so I didn't blink. I called Kilby Heat & Air immediately and Mr. Charles Kilby came out the same day. In a few minutes he confirmed what I figured...dead compressor. He suggested a brand new electric Rheem heat pump. Lots more efficient, so quiet the birds singing in my backyard literally drown out the noise of the heat pump. Good people to work with. I recommend Kilby Heat and Air to anyone. They maintained my old Ruud heat pump from 1995 to 2015 without charge. Never a problem in 20 years. Good product, correctly installed. Great pricing for new 2015 installation of Rheem 14 electric heat pump outdoor unit and Rheem indoor air handler. Products and services for major HVAC work can really run into lots of money and contractors are hard to tell apart. It is good to know who is trustworthy. Kilby Heat and Air has taken care of the inside environment of my home since 1995. Looks like another 20 years has begun, maybe I'll see Mr. Kilby again in 2035. I'll be 77. Maybe Charles will be retired...doubt it. Charles Kilby and his sons did the work 20 years ago. This year I met his grandson. Good young man...friendly, smart, well-spoken, easy to talk with.

Great family business. Great work , honest, reliable and pleased to have you in our area.read more

Contacted this company four times. After waiting 4 days the first time, they arrived. Unable to…read moreisolate problem. Problem occurred again, and 4 days later they were unable to resolve the issue. Problem came back 3 days later so I called again, they promised a technician would arrive that day - have not heard anything in 5 days. From what I can tell, their customer service is non-existent. Their technical expertise is minimal because they cannot isolate nor fix a faulty AC issue.

Perfection, called for and cooling air issue, obviously in a panic because it was so, so hot in the…read moreupper 90's. The company called made appointment, called before arriving letting us know the exact precise time. Maxx the technician was exceptional, found the problem repaired and done within 30 min. Thank you Crosswhite. Definitely will be calling you for future service. We cannot thank you enough!!

Today we use the Handy Man Service from Leinbach and Rocky came out put up tile in a small bathroom…read moreand ceil tex up in a room . Rocky did excellent work . We were very please and Highly Recommend Rocky from Leinbach Services .

I am more than satisfied with the level of service I received. I will definitely use Leinbach…read moreservices again. The technician, T.J. laney, Really made an effort to explain the repairs and took the time to answer all of my questions.

Can't get them to answer the phone to have them do an annual service and get my oil-fired furnace…read morestarted. Owner responded quickly. No, I didn't leave any messages after it rang six times. Will reach out again and re-review later.

Great service, timely, friendly, and the best price. I recommend High Country Air for HVAC.read more

Mike was great! He got our A/C working again just in time…read morefor another heat wave. He is professional, friendly, honest and his prices are very fair too. I highly recommend giving him a call if you need some help with your HVAC system.

Michael was on time, did excellent job cleaning my two systems- explained fix needed. Quick and…read moreefficient. Highly recommend Comfort Repair Bradley USMC Retired GySgt

I called on Friday to have my unit checked. I talked to the answering service but I received a…read moreprompt call back and the service tech came to check things out. He was very friendly and I have no complaint with the service tech at all. He found the problem and 'fixed' things. I woke up on Saturday morning with NO HEAT and it was 34° that morning outside. My house was 50°. I called at 810 am and was told someone would call me back, the same as the day before. After 2 hours I didn't hear from anyone, I called again, then again two hours later, then again.... Probably about 6-7 times that day. Never heard from anyone. The next day, I called again that morning, same response, someone would call me back, yet no one did. They advertise 24/7 service, but apparently they don't take that serious and weren't even respectful enough to return my call. At one point I specifically asked the answering service if they could have the manager/owner or who ever was responsible for the business that weekend to call me, still nothing. I sent an email, and a Facebook message.....still nothing. ABSOLUTELY THE WORST CUSTOMER SERVICE, and if this were my business I would be ashamed. I couldn't even get a phone call or message after waking up with no heat on the two coldest days of May. Finally on Monday morning, I called again and I got a call from the service tech, who came out and fixed the issue. I will never use this service again.

They don't show up when they say! I scheduled a service appointment 4 days in advance and was…read moregiven a morning appointment. On the day of service after waiting 3.5 hrs and calling them, they say sorry we will not be out am/pm or anytime today. Thanks for wasting my day. Do yourself a favor and find another hvac company.

Air conditioning wasn't working and got a technician there the next day. They were on time and…read morecalled to let us know they were close to the house. The young man, Kyle, was just great! He found the problem and took care of it. (It was a blown capacitor) Later that day I felt it wasn't working properly but it wasn't the unit that had been fixed. It was a problem with me not understanding the thermostat and he patiently explained a feature that I didn't know about. He also took the time the pull up the manual online for the thermostat. He looked everything over again before he left and I really appreciate his kindness and honesty. My father recommended them to us and I'm so glad we called. Good people here! Will be using them again.

My A/C quit on a 90 degree day. I called Don Legg and they had a man here the very next day. The…read morerepairman diagnosed the problem as a blown control board. He had the replacement part with him in the truck, and completed the repair that same visit! Excellent service, and it came at a very reasonable price! Thanks again.

On the list of places recommended by BTES to replace our entire unit. Utilized them almost a year…read moreago now and have had no problems with the unit. Got the job done within hours, we're prompt, friendly and efficient. Removed all the old components and left the house as if they weren't even there. Contacting soon to do the yearly maintenance. Definitely recommended!

I called Air mover, Cody come out and did a great job, he fixed the air condition. He is very…read moreknowledgeable and friendly, he is very honest and charge very reasonable price. highly recommended!

Wish they had worn masks since Sullivan County requires them, but so very few people wear them that…read morewe weren't at all surprised. My husband and I are super high risk, so we are very careful to always wear N95 equivalent masks or gas masks to protect ourselves from others. Their prices are good, and their customer service thus far seems to be excellent. We had a small leak when they installed our new Carrier system and they fixed it right away!

From the owner: Jack Kite Company is your trusted commercial HVAC company in Bristol, TN, specializing in…read morecommercial HVAC maintenance, replacement, and installations. With over 42 years of experience, our commercial HVAC specialists deliver reliable heating, air conditioning, and venting solutions tailored to your business needs. As a leading commercial HVAC contractor, we pride ourselves on quality workmanship and customer satisfaction. We also offer 24/7 emergency service to ensure your commercial systems stay up and running anytime, day or night. Contact Jack Kite Company for expert service and dependable commercial HVAC solutions in the Bristol area.