Absolutely abysmal! Does not guarantee his work! Never found leak and explained to my wife that…read morepeople were snorting Freon! Go with a competent company that will not give you ridiculous claims and scam you for Freon!

I bought a home in 2023 that had a American Standard condensing…read morefurnace in a conventional split system. It had an older setback thermostat everything else was new. I had ir serviced by Collins HVAC by a technician that was not the owner. A year later I had a different Service tech from Bristol VA change out that old thermostat. While he was there I asked him to check out our furnace. He told me that whomever serviced it didn't recognize a condensing furnace with a secondary heat exchanger! He said for that reason it wasn't plumbed as to the cold air intake and moisture laden exhaust gases both of which exit from pipes that pass through the homes foundation wall. I should point out that the service tech from Bristol was the owner and was authorized to service American Standard\Trane heating /cooling equipment. I Am now using that the tech from Bristol fool me once, shame on you; fool me twice, shame on me.

We were literally on the way out the door for a 10 day vacation, and as we went through the…read morebasement door, we saw water leaking onto the carpet from our inside heat pump unit. We called a local home repair locator company and they recommended Magister. We called, he was there within 1 1/2 hours, fixed the problem, stayed long enough to try to make sure that it was not going to happen again, and charged a reasonable price, especially for a weekend. We are going to have him start doing all of our HVAC maintenance and service.

I hired the owner to give me a quote on a new heat pump and instead of replacing it he fixed it…read morewhen no one else could! He did a great job! I highly recommend him!

Randy is the owner/operator. His business was my 4th estimate to purchase and install a new heat…read morepump. Heard about him, thankfully, from my neighbor. Randy was informative and explained everything. Very trustworthy. I saved thousands of dollars and I love my new system. I really recommend giving him a call before you make a decision.

I first dealt with Mr. Charles Kilby in 1995 when I had an electric heat pump installed in the home…read moreI had just bought. His crew had the heat pump installed in a day while I went to Pigeon Forge to escape the work. The subcontractors who did the sheet metal and plastic ductwork all over the house weren't nearly as neat and careful. But they also did a good, fast job. Twenty years later the heat pump sounded funny during winter of 2014 -'15 and worked for the first few cooling days of May 2015 but then went out so I didn't blink. I called Kilby Heat & Air immediately and Mr. Charles Kilby came out the same day. In a few minutes he confirmed what I figured...dead compressor. He suggested a brand new electric Rheem heat pump. Lots more efficient, so quiet the birds singing in my backyard literally drown out the noise of the heat pump. Good people to work with. I recommend Kilby Heat and Air to anyone. They maintained my old Ruud heat pump from 1995 to 2015 without charge. Never a problem in 20 years. Good product, correctly installed. Great pricing for new 2015 installation of Rheem 14 electric heat pump outdoor unit and Rheem indoor air handler. Products and services for major HVAC work can really run into lots of money and contractors are hard to tell apart. It is good to know who is trustworthy. Kilby Heat and Air has taken care of the inside environment of my home since 1995. Looks like another 20 years has begun, maybe I'll see Mr. Kilby again in 2035. I'll be 77. Maybe Charles will be retired...doubt it. Charles Kilby and his sons did the work 20 years ago. This year I met his grandson. Good young man...friendly, smart, well-spoken, easy to talk with.

Great family business. Great work , honest, reliable and pleased to have you in our area.read more

When you have to get repairs done through your homeowners insurance you are frequently stuck with…read moresecond rate low bidders and get minimal help and sometimes even lies to upsell. Larry from Southern Comfort is NOT second rate. He is cream of the crop. He is obviously knowledgeable and skilled. He is friendly and answered all of my questions thoroughly. If we have to put an HVAC repair claim into our insurance again we will definitely be asking for Southern Comfort and Larry.

My heat and AC were running simultaneously. The heater was winning on a hot day. Called Late and…read moregot appointment for next morning. Larry came out and if course they little Gremilns went away and it was fine after being off all night but he narrowed it down to 2 possible problems. It ran fine but the problem came back the next day. I had done what he hold me and it narrowed the problem to the control board. He ordered the part one a friday, it came in and was installed saturday. I feel he provides excellent service at a great value. He went the extra mile checking the wiring for its entire length for possible breaks. He also got is an interim solution that reduced our misery due to heat and humidity significantly. Larry exemplifies professionalism and gives excellent customer service at reasonable cost. He has my highest recommendation.​​​​​​​​​​​​​

Dusty is the best! He's been by four times. First for the installation and relocation of a new…read moresystem. I was surprised it only took him a few hours. Another time I wanted an additional vent in my office and he finished that before I could finish my morning chores. Every visit he was punctual, courteous, quick, and respectful of my old house. I cannot recommend him more highly. Always a pleasure, and the cost is always reasonable. 5 Stars +!

It's very difficult to find skilled craftsmen who can correct different issues that arise through…read morehomeownership. For HVAC issues however, Bill is the person to call when you need help. I've used Bill's services twice over the past couple of years to assist me with my HVAC unit. On both occasions, he worked me in same day and had my unit back up and running quickly. He's a very knowledgeable, skilled and professional guy and very reasonably priced as well. Thanks again, Bill!

Fast response and great service. Very knowledgable. I would definitely recommend this company again…read morefor my Hvac needs.

We bought our house new 02/2025. Johnny's was the contractor for the heating and ac. The…read morecompressor in the outside unit went defective in 05/2025 and was replaced. Then we had 2 separate outside leaks on the refrigerant. Very unskilled technicians. I do not recommend this company at all. Go elsewhere where there are competent technicians.

Heat pump went out 6 days before Christmas and 4 days before the 3 degree weather got here. Nobody…read moreelse could get me one installed in time but Johnny came to the rescue. He had it installed the day before the bad weather arrived and even came back to install a new thermostat the next day because the new heat pump wasn't functioning properly. Very professional and quick to respond. Call Johnny before you call anybody else or you'll be sorry.