Had a new first time heat pump installed. After a consult with Josh, and comparing split units and…read morea heat pump we decided on the later. Glad we did. Josh was very thorough in his explanation and the estimate seemed fair and reasonable. My installer was great. His name was Mark. He had a young lady helping to who unfortunately I cannot remember we moved her name. Both very professional and friendly. Mark was also a Navy veteran of many years and I'm glad to see Edministen hiring men like him who served our country so faithfully. I asked Mark a lot of questions as and he was patient and very helpful explaining things. Even had to come back out to fix one small problem a couple days later and said he'd arrive at 2:00. Guess what, at 2:00, he pulled in the driveway. The install took all day and they worked to complete the work and were done by 5:00 or so. So far so good on the unit. Very pleased with the work that was done! Great people to work with and very good communication which is rare at times anymore.

Edmisten installed my heat pump on a very difficult place. They were courteous and professional…read more When I called about a thermostat problem a year later, a serviceman appeared at my door the next day. The problem was solved in 15 minutes, and he was very kind. As an elderly lady, I really appreciate the considerate attitude.

I have to admit, I'm a bit surprised by the other two reviews I just read. That has not been my…read moreexperience AT ALL. I own a rental cabin in Boone, and the current system was not installed by them. Yet when my guests told me the heat was out not only did they answer the phone on a Friday night, but were out to the house within an hour or two to fix the problem. It did take a couple more visits to accurately diagnose the problem, but each time they were responsive and kind, and at the house as quickly as they could. Nathan, especially, was super helpful and even came out early one morning before his first stop to try and figure out the problem. I'm now replacing the whole system (it's quite old) and they're able to order and get it in within the next week. With renters coming every weekend this kind of response is crucial, and I couldn't be more pleased with the interactions I've had with them.

Needed an heating and air system and got a shockingly high quote from this company. I could buy all…read morethe equipment myself for 6k, and nobody can tell me there's 11k in labor for one day easy work! Sad local companies try playing these games knowing bad news travels twice as fast as good in small towns! Never thought I would see a higher quote then Scott brothers but this place did it! Lol

My air quit and I got a hold of the wonderful people at Mountaineer. I texted on Sunday got a…read morereturn text Monday morning, telling me when my tech, Jeremy, would be here He came, quickly diagnosed the problem, the part Will be ordered tomorrow morning. Jeremy is awesome - he is very knowledgeable, polite, efficient, always wears booties in the house. The office people are personable, polite and communicate clearly and on time. I say USE THEM! Mary Sugar Grove NC

We were dealing with Boone Heating & as is their usual practice could not get to talk to service…read moremgn. I told them to forget it & refund call. We are now being billed for services they did not do. They did us a favor, I called Mountaineer Heating and was very pleased with the service. I only ask to be treated fairly, finding a business you can trust in these beautiful mtns. we found out 26 yrs. ago is the hardest thing you do, but unless they prove otherwise Mountaineer is our company of choice! ST

I called DJ's "24 hour emergency service" since our heat when out in the winter.I got a recording…read moresaying someone would get right back to me. They never did. I got a text two days later asking if I still needed help. I said "YES", and requested help the next day if they could manage. They never got back to me, just left me hanging. Apparenly they might help you if and when they feel like it. Needless to say they will not be doing my new install. Why would I want to hook up with a company that didn't even answer their 24 hour call line, wait 2 days to get back to me with emergency service, and ignore me a second time when I still needed help. Ridiculous.

Everyone was busy, no one could come out for weeks. He was kind enough to MAKE time to help us out…read morewhen our heat went out and it was freezing!! He's the best!

Very thankful! Byrd Brothers were helpful and worked hard for my business. Fast responses, easy…read morecommunication, and stellar service. Thank you, Jonathan! Definitely recommend. Will hire again in the future. Best, Dan

Wow! Showed up within an hour of calling. Johnathan fixed it immediately. Super professional and…read morepolite. I'm a customer for life!

Called, had a service advisor come out for a quote for a job. He said he'd get back in one week…read more He didn't. We called after two weeks and were told they would get back. They have not. The advisor came to the house on May 14th. Nothing since then. We called another company, due to the lack of response.

Called to have a leaking A/C drain pan in my air handler replaced and a standard service / checkup…read more They had to order the drain pan and I agreed to replace the drain trap and was quoted 2-3 days and $1040 for the whole job. I had to call a week later as i hadn't heard anything and was told it will take another week for the drain pan to come in due to manufacturing delays. A week later they called and the technicians came out and did the replacement and service without issue. The job seemed expensive but I was told they would have to pump down and break the Freon lines to get the drain pan out. This added extra time/labor and inflated the cost. Looking at how tight the Freon lines were to the air handler, this seemed to make sense. The technicians did not have to pump down the system, as they were able to replace the drain pan without cutting the lines, saving everyone time and effort. The final bill ended up being $1300!!! Almost 30% more expensive than quote. When I questioned the price, I spoke to the office person who told me they sent 2 people for the job so they wouldn't have to cut the lines, which saved me money (???!!!) I don't get it - 2 people and half the time is the same as 1 person at twice the time in labor. The techs were great! The management should focus on customer satisfaction and getting repeat business. They'll never get my business again.

The company replaced my failed air conditioner in a timely and professional manner. They are a…read morequality company that try to help the customer whenever possible.

For electrical services I have never had such a bad experience with a company. Last year Shannon…read moreFoster said he would come out & do some electrical work for us (elec to above ground pool filter, wire generator into panel). He never showed up or reached out. This year Shannon comes out & quotes the job, I get the quote & it is acceptable. I have left 2 messages at the business to schedule.....nothing, crickets. How do you do business like this? You should be ashamed of yourself.

These guys were lifesavers. I have a big Monitor kerosene heater, permanent install with an outside…read moretank. This model is no longer made, and there's nobody where I live that knows anything about them. Not only do they carry spare parts, but I was able to talk to a friendly technician who was very familiar with the model, who gave me some invaluable tips. And they shipped very quickly. Thanks to them, my heater is running again. The prices on the parts seem pretty high, but I don't know anywhere else to get them -- and they definitely went the extra mile in terms of service. Thanks guys!

This place charges you 'tax' at the end of your checkout process, even if you don't have to pay it…read morein your own state. There is no mention of this extra profit. The owner said that she would not remove the tax at the end, even knowing that one was not supposed to pay it. She didn't want to fill out forms?!!