I absolutely would NOT recommend Avery Heating & Air Conditioning.
We were told the service call would be $150. One technician came out, spent less than 30 minutes looking at the issue, and told us there was ABSOLUTELY NOTHING they could do for us.
He then said he was waiting for his supervisor to CALL HIM BACK. I told him to call or text me when he heard back, and I LEFT THE PROPERTY.
Apparently, he decided to stay at our facility, wait for his supervisor to physically come over, and then the two of them went back inside because our chef happened to still be there. I was never told this was happening, never authorized a second person to come out, and certainly never agreed to additional charges.
Then they sent us a bill for DOUBLE the amount we were quoted.
When I called to question it, JANET the secretary was rude, dismissive, and completely unprofessional. The owner/supervisor wasn't much better. Their justification was that their GPS showed how long the technician was at our property. I'm sorry, but YOUR employee choosing to sit at our property after I left does not mean I authorized you to continue charging us after I was told you definitely cant help us.
The entire situation felt incredibly misleading and like an attempt to nickel and dime a business. You don't get to make additional service decisions without the customer's knowledge and then simply double the bill.
I know times are tough, but this is not how you do business. Be upfront. Be honest. Tell customers what they're agreeing to pay BEFORE you charge them for it. Trying to blame your GPS or your own lack of communication on the customer is ridiculous.
The money isn't even the biggest issue. It's the dishonesty, the attitude, and the complete lack of accountability.
I would NEVER use this company again. read more