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    Stanley Steemer

    4.2 (9 reviews)
    Open 8:00 am - 5:00 pm

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    Response time

    1 day

    Response rate

    100%

    Services - Stanley Steemer

    Air duct cleaning

    Air duct sanitization

    Biohazard cleanup

    5 More Services

    Carpet cleaning

    Damage restoration

    Mold remediation

    Rug cleaning

    Upholstery cleaning

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    2 years ago

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    SERVPRO of South Roanoke County - Our Team!

    SERVPRO of South Roanoke County

    (4 reviews)

    Great business who really cares about the wellbeing of the customer!!! Great at water restoration…read moreand mold remediation

    We hired SERVPRO to clean up a backed up pipe in our basement. Before agreeing to the work, we…read moreasked how much it would cost and were told it would be covered under the $500 deposit. We paid the deposit, then the crew came out. When the crew was there, we asked for a specific quote before starting the work. The manager then came out to discuss the work, and we again told him we needed a quote before starting the work, and were again told it would be covered under the $500 deposit. At the time, we were worried about a couple things. First, they charged a $500 (non-refundable) deposit to even come out. Second, they would not agree to a cost before starting the work. We debated cancelling the service then and doing the work ourselves, but feared losing the $500 deposit. So we signed the paperwork without an estimate, going on their word that the work would be covered under the deposit. They finished the work and about a week later, we received another bill for additional cost beyond the deposit. We then spoke with the office to try and resolve the additional cost, but were told no. We then received a call from Curtis, the manager, and were told that "they never would have told us the work would be covered under the deposit" and were given a cheap anecdote to justify the practice. After telling him we weren't happy and would be "burning the company image with everyone we know" he responded by saying "no problem, we'll get our money anyway." Beware of a few things with this company. 1. they hook you into using their service by making you pay a $500 dollar deposit before even coming out. 2. they will not agree to a quote before doing the work. 3. they will send you a bill for additional charges after the work is done. Steer far clear of this company. We've filed a complaint with BBB for SERVPRO of Roanoke County's very shady business practice. To SERVPRO of Roanoke County, you convince yourself that the way you conduct business is fair and correct, despite repeated claims that you're conducting yourselves in a poor manner. Specifically to Curtis, you need to learn some self control, losing your temper at the first sign of negative interaction with an irate customer is poor.

    Stanley Steemer - carpet_cleaning - Updated May 2026

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