I had to postpone my project but, this business is the first we will call. Loved the clarity of…read moreexplanations and the swift response and follow up. Professional business. They take the guess work out of what a customer should expect. Very assuring to know that you some folks care about the consumer. Thank you

I hired this company to clean my carpet. They came in and did so, but arrived late. They assessed…read morethe carpet, declared that they could not get out most of the stains, and then proceeded to clean the carpet. They paid little attention to actually working to address the carpet issues, and acted like they just wanted to get the job done as fast as they could, and not as good a job as they could. They did what they said they would do, clean the carpet. As far as being focused on doing as good a job as they could, not even close. If you have a newer carpet with no stains, this bunch will do. If you have an older carpet, and/or carpet stains, these people could care less and you might want to look elsewhere.

Love this team! John, Page, and the rest of the gang are amazing people with the sort of work ethic…read moreand passion for service that you want to see in any business you're going to invite into your home. They approach their work with empathy, which matters when you're dealing with the sort of day you certainly didn't expect after a storm, fire, etc.

From the owner: We offer residential and commercial remodeling, immediate emergency response services, and…read morecomprehensive disinfection, sanitization, and air quality solutions. Our experts specialize in restoring your home or business from storm, fire, and water damage, mold removal, and contents cleaning and restoration. Most importantly, our team of industry-certified experts approach every job with empathy and compassion for those who have suffered a property loss. We provide the close touch of a locally owned and operated business, built on the foundation of the second oldest and largest property restoration company in the country. The Paul Davis team has been rebuilding communities since 1966. We are also highly-qualified General Contractors who have gone through the rigorous screening and certification process required by the insurance industry, so you can also trust in us to help you rebuild or remodel your home or business to like new (or even better!).

Robert's Cleaning and Restoration cleaned our carpets yesterday and never looked better. They were…read moreable to get stains out that previous companies were not able to get out. Carpets look almost new...completely satisfied with their work!

My store flooded this afternoon and the property management company called these guys in to clean…read moreup. 13,000 square foot store and over half of that had standing water. I'm extremely satisfied with the job they did. Super courteous and professional, and they were done pretty quickly. Give 'em a call. They'll get you taken care of.

Thank you Dave with 1 800 Water Damage. You did a great job and took great care while you and your…read morecrew was in my home . Covered my floors before you walked in. Your price was so much lower than other people we called . No heavy handed sales pitch . Dave was a hands on guy. Not just a salesman . he does a turn key job. He has a carpenter that takes care of all repairs after he is done . they don't smoke and don't take brakes . It was so refreshing to find people take pride in their work . Thanks again ,

Dave and his team were prompt, courteous and professional when I had several inches of standing…read morewater in my basement. He was at my home the day I called and followed up each day until the job was completed. Very nice to work with and I have had no problems since. I highly recommend Dave Bittle to anyone with water problems and will definitely call again if needed. Thanks again, Dave!

Great business who really cares about the wellbeing of the customer!!! Great at water restoration…read moreand mold remediation

We hired SERVPRO to clean up a backed up pipe in our basement. Before agreeing to the work, we…read moreasked how much it would cost and were told it would be covered under the $500 deposit. We paid the deposit, then the crew came out. When the crew was there, we asked for a specific quote before starting the work. The manager then came out to discuss the work, and we again told him we needed a quote before starting the work, and were again told it would be covered under the $500 deposit. At the time, we were worried about a couple things. First, they charged a $500 (non-refundable) deposit to even come out. Second, they would not agree to a cost before starting the work. We debated cancelling the service then and doing the work ourselves, but feared losing the $500 deposit. So we signed the paperwork without an estimate, going on their word that the work would be covered under the deposit. They finished the work and about a week later, we received another bill for additional cost beyond the deposit. We then spoke with the office to try and resolve the additional cost, but were told no. We then received a call from Curtis, the manager, and were told that "they never would have told us the work would be covered under the deposit" and were given a cheap anecdote to justify the practice. After telling him we weren't happy and would be "burning the company image with everyone we know" he responded by saying "no problem, we'll get our money anyway." Beware of a few things with this company. 1. they hook you into using their service by making you pay a $500 dollar deposit before even coming out. 2. they will not agree to a quote before doing the work. 3. they will send you a bill for additional charges after the work is done. Steer far clear of this company. We've filed a complaint with BBB for SERVPRO of Roanoke County's very shady business practice. To SERVPRO of Roanoke County, you convince yourself that the way you conduct business is fair and correct, despite repeated claims that you're conducting yourselves in a poor manner. Specifically to Curtis, you need to learn some self control, losing your temper at the first sign of negative interaction with an irate customer is poor.