I had to postpone my project but, this business is the first we will call. Loved the clarity of…read moreexplanations and the swift response and follow up. Professional business. They take the guess work out of what a customer should expect. Very assuring to know that you some folks care about the consumer. Thank you

I hired this company to clean my carpet. They came in and did so, but arrived late. They assessed…read morethe carpet, declared that they could not get out most of the stains, and then proceeded to clean the carpet. They paid little attention to actually working to address the carpet issues, and acted like they just wanted to get the job done as fast as they could, and not as good a job as they could. They did what they said they would do, clean the carpet. As far as being focused on doing as good a job as they could, not even close. If you have a newer carpet with no stains, this bunch will do. If you have an older carpet, and/or carpet stains, these people could care less and you might want to look elsewhere.

My husband and I arrived in Roanoke to find a filthy apartment, so we had RVCT do a move-in…read morecleaning for us. Bless her heart, it took Nadia 8.5 hours to clean the place, and she worked the entire time. The cleaning was affordable, and the cleaner was as nice as can be. We will hire again.

RVCT did a fantastic job cleaning my heavily stained carpets, a sectional couch and two shorter…read moreflights of stairs. They do it all. They are amazing. Very professional, courteous and responsible. This is my second time calling on them and it definitely will not be the last. I strongly recommend the results achieved by this outstanding company. You will not be disappointed if you hire them.

I was quoted a price of 600.00 dollars for a townhome of 864 sq ft. Others quoted a reasonable…read moreprice of 190.00 to 210.00. Bathrooms and the kitchen don't have carpet. I wasn't impressed with the person I spoke to. Will hire someone who is more reasonable.

From the owner: Chem Dry of Choice provides Carpet Cleaning, Upholstery/Leather & Furniture Cleaning, Carpet &…read moreUpholstery Treatments, Water Damage Repair & Restoration, Pet Urine & Odor Treatments, Oriental & Area Rug Cleaning, Tile, Stone & Grout Cleaning, Stone Polishing and even Commercial Carpet Cleaning. We use a Green Cleaning System that is Eco Friendly and Non-Toxic.

Worked to help us when we were in town and did a great job. On time and helpful on how to manage a…read morecleaning in a partially furnished apartment. Would use again.

Very responsive communicator. Carpets looked great and smelled great afterward. With two dogs, I…read morewasn't about to tackle this myself.

Robert's Cleaning and Restoration cleaned our carpets yesterday and never looked better. They were…read moreable to get stains out that previous companies were not able to get out. Carpets look almost new...completely satisfied with their work!

My store flooded this afternoon and the property management company called these guys in to clean…read moreup. 13,000 square foot store and over half of that had standing water. I'm extremely satisfied with the job they did. Super courteous and professional, and they were done pretty quickly. Give 'em a call. They'll get you taken care of.

Tony Lobos has worked for me in my home numerous times. He cleans carpets, rugs, and upholstery…read more He is both efficient and thorough. Everything he cleans always smells so fresh by the time he leaves the house! Tony is prompt and friendly, with a great attitude, and his prices are very reasonable. I highly recommend Busy Bee.

I can't say enough good things... I found this business after searching and trying to make…read morearrangements for air duct cleaning with all the "big name" companies. Mr. Lobos arrived at my house on the same day to provide an estimate, which was ultimately slightly cheaper than competitors. He provided next-day service, arrived early, completed the job early and vacuumed prior to leaving. I'd much rather give a small, hardworking business my money any day.

This company did a horrible job! My carpet is not old but did have dirty spots where the dog…read moresleeps. Dirty spots are still there. Looks like the carpet was never cleaned. They were in and out in about 20 minutes and it shows. Look elsewhere if you want CLEAN carpets.

We had two area rugs, a sofa, and two chairs cleaned. Kevin did a great job of removing spots on…read morethe rugs and dirt on the arms of the chairs. He was thorough, and the price was reasonable. We highly recommend his services.

Great business who really cares about the wellbeing of the customer!!! Great at water restoration…read moreand mold remediation

We hired SERVPRO to clean up a backed up pipe in our basement. Before agreeing to the work, we…read moreasked how much it would cost and were told it would be covered under the $500 deposit. We paid the deposit, then the crew came out. When the crew was there, we asked for a specific quote before starting the work. The manager then came out to discuss the work, and we again told him we needed a quote before starting the work, and were again told it would be covered under the $500 deposit. At the time, we were worried about a couple things. First, they charged a $500 (non-refundable) deposit to even come out. Second, they would not agree to a cost before starting the work. We debated cancelling the service then and doing the work ourselves, but feared losing the $500 deposit. So we signed the paperwork without an estimate, going on their word that the work would be covered under the deposit. They finished the work and about a week later, we received another bill for additional cost beyond the deposit. We then spoke with the office to try and resolve the additional cost, but were told no. We then received a call from Curtis, the manager, and were told that "they never would have told us the work would be covered under the deposit" and were given a cheap anecdote to justify the practice. After telling him we weren't happy and would be "burning the company image with everyone we know" he responded by saying "no problem, we'll get our money anyway." Beware of a few things with this company. 1. they hook you into using their service by making you pay a $500 dollar deposit before even coming out. 2. they will not agree to a quote before doing the work. 3. they will send you a bill for additional charges after the work is done. Steer far clear of this company. We've filed a complaint with BBB for SERVPRO of Roanoke County's very shady business practice. To SERVPRO of Roanoke County, you convince yourself that the way you conduct business is fair and correct, despite repeated claims that you're conducting yourselves in a poor manner. Specifically to Curtis, you need to learn some self control, losing your temper at the first sign of negative interaction with an irate customer is poor.

We ordered a couch in June. The quality was very poor, the cushions were not stuffed properly, the…read morefabric was buckled on all sides of the couch. We contacted Clayton several times and sent pictures of our issues. When we confronted Clayton in the store he was annoyed by our complaint and said "it's a couch this is what will happen to the cushions" We had the couch for 6 weeks and it already looked like it was 5 years old. They had horrible customer service and poor quality furniture. We will never use them again. We have many friends with similar complaints about fabrics and furniture purchased from the store. Do not purchase from them! You will regret it.