Used this company, thinking it reputable based on web presence, and knowledge of an employee. Regardless of source, the proof was in the lack of results after some $2000.00 spent. First bill was about $700 for identifying a leak without a nitrogen test; basically a loose screw. They tightened it charged with refrigerant (which was highly marked up). They also identified a cracked piece of plastic surrounding CO2 exhaust, and I was told it would be repaired, but it was not (very dangerous). Next trip was by the salesman with whom I had received prior service through another company. He assessed the entire system, and advised the system could be more efficient with additional duct work, and commented the zone board was working but would be difficult to work on for inexperienced techs. A winter visit was prompted by heating system failure. The tech advised he could not repair the system without a new zone board. The new zone board required new thermostats (replacements for existing stats that were 7 months old). The bill was over $1000.00. The system worked one day. We called the tech over the weekend who installed the zone board. He refused to come out, stating the problem was nothing he was responsible for, despite the fact he was on call for the company. Monday we called at business open and the supervising tech for the company came out. He stated the problem was in the heat pump and made the repair for less than $100. As spring has emerged we used the heat pump, and it ran far too frequently. When warm weather hit, the system shutdown after blowing warm air. The tech that came out said we had a refrigerant leak. He did not use a nitrogen test but felt a pipe that was wet and decided the leak was where the pipe was sweating. I felt this incorrect and asked him to check the entire system, he reported he had and that was the only leak. However, he claimed he could not repair it because of time limitations and lack of refrigerant on the truck. He identified that plastic cover for the CO2 exhaust was cracked. Upset at the fact, it had not been repaired some10 months prior, I asked to speak to his manager. The owner of the business was reached, and I reported the issue and my frustration. He stated they had no record of the repair or even there being a problem. I had asked for itemized records, stating this request was made after their initial visit associated with this discrepancy. He stated he would email all itemized receipts and associate docs forthwith. I requested the system be completely evaluated for leaks. The owner agreed and spoke to his tech. The tech went out and checked the system manually, and not with nitrogen testing. The tech reported another leak at suction release valve of the heat pump. The tech then stated he did not have that part on his truck, and scheduled to come back a week later and make all necessary repairs once he had the parts. A week came, and he showed up to solder the joints he claimed were leaking. He did not have parts necessary to make repairs. He did not replace the refrigerant. The tech did collect over $200 for the two visits, and stated the company would contact me for followup once all the parts arrived. This was a Friday. I contacted the secretary on the following Monday. She had no record of parts being ordered or instructions to order. I requested to speak with the owner. Three weeks later he has not called me back.
The day after I called the secretary, I contacted the factory as the system was new as of May 2017. They gave me three names and numbers of qualified companies in the area. I called the last name on the list. They were out within two days and conducted a brief diagnostic, performed a nitrogen test three days later locating a leak in the heatpump unrelated to anything reported by Boone Heating and Air. The replaced the refrigerant and charged half of what was quoted by Boone Heating and Air for the refrigerant.
Don't waste your money on Boone Heating and Air. They are the worst!!! read more
