I first dealt with Mr. Charles Kilby in 1995 when I had an electric heat pump installed in the home…read moreI had just bought. His crew had the heat pump installed in a day while I went to Pigeon Forge to escape the work. The subcontractors who did the sheet metal and plastic ductwork all over the house weren't nearly as neat and careful. But they also did a good, fast job. Twenty years later the heat pump sounded funny during winter of 2014 -'15 and worked for the first few cooling days of May 2015 but then went out so I didn't blink. I called Kilby Heat & Air immediately and Mr. Charles Kilby came out the same day. In a few minutes he confirmed what I figured...dead compressor. He suggested a brand new electric Rheem heat pump. Lots more efficient, so quiet the birds singing in my backyard literally drown out the noise of the heat pump. Good people to work with. I recommend Kilby Heat and Air to anyone. They maintained my old Ruud heat pump from 1995 to 2015 without charge. Never a problem in 20 years. Good product, correctly installed. Great pricing for new 2015 installation of Rheem 14 electric heat pump outdoor unit and Rheem indoor air handler. Products and services for major HVAC work can really run into lots of money and contractors are hard to tell apart. It is good to know who is trustworthy. Kilby Heat and Air has taken care of the inside environment of my home since 1995. Looks like another 20 years has begun, maybe I'll see Mr. Kilby again in 2035. I'll be 77. Maybe Charles will be retired...doubt it. Charles Kilby and his sons did the work 20 years ago. This year I met his grandson. Good young man...friendly, smart, well-spoken, easy to talk with.

Great family business. Great work , honest, reliable and pleased to have you in our area.read more

Went above and beyond fixing my air conditioner!!! Very detailed and explained everything. Very…read morehelpful and knowledgeable. Best experience ever!

My heat pump was frozen up. He came out the next day at six with her a few minutes. And Ashley went…read moreover and checked everything. He really knew what he was doing. The charge was quite fair. I would highly recommend him for your HVAC maintenance or installation

Today we use the Handy Man Service from Leinbach and Rocky came out put up tile in a small bathroom…read moreand ceil tex up in a room . Rocky did excellent work . We were very please and Highly Recommend Rocky from Leinbach Services .

I am more than satisfied with the level of service I received. I will definitely use Leinbach…read moreservices again. The technician, T.J. laney, Really made an effort to explain the repairs and took the time to answer all of my questions.

Wish they had worn masks since Sullivan County requires them, but so very few people wear them that…read morewe weren't at all surprised. My husband and I are super high risk, so we are very careful to always wear N95 equivalent masks or gas masks to protect ourselves from others. Their prices are good, and their customer service thus far seems to be excellent. We had a small leak when they installed our new Carrier system and they fixed it right away!

From the owner: Jack Kite Company is your trusted commercial HVAC company in Bristol, TN, specializing in…read morecommercial HVAC maintenance, replacement, and installations. With over 42 years of experience, our commercial HVAC specialists deliver reliable heating, air conditioning, and venting solutions tailored to your business needs. As a leading commercial HVAC contractor, we pride ourselves on quality workmanship and customer satisfaction. We also offer 24/7 emergency service to ensure your commercial systems stay up and running anytime, day or night. Contact Jack Kite Company for expert service and dependable commercial HVAC solutions in the Bristol area.

They don't show up when they say! I scheduled a service appointment 4 days in advance and was…read moregiven a morning appointment. On the day of service after waiting 3.5 hrs and calling them, they say sorry we will not be out am/pm or anytime today. Thanks for wasting my day. Do yourself a favor and find another hvac company.

Overpriced. $$$$$$. Average quality work but charges much more than their competitors. Will not…read moreuse them in the future. Also did an expensive price gouging job for one of my neighbors.

My A/C quit on a 90 degree day. I called Don Legg and they had a man here the very next day. The…read morerepairman diagnosed the problem as a blown control board. He had the replacement part with him in the truck, and completed the repair that same visit! Excellent service, and it came at a very reasonable price! Thanks again.

John leggs made it right on the quoted service price new office person the install techs were great…read moreit was 15 degrees outside told them if they wanted to wait no problem they installed anyway