Initial contact with Chris and Office Manager was good, but workers sent to do the job were…read moresubstandard. They failed to complete the work they were asked to do. When they returned to "complete" the work, it was still incomplete and we were charged for a second visit.

Chris came out to give a price on my shower. Granted the job was not the usual but required some…read morespecial material to finish. Chris's office called to inform me the materials that came were damaged and would have to be reordered. After that I called for updates several times over months. The office person was nice but finally I asked if Chris would call me to maybe plan another approach to this job but no call. A month went by and I again asked for a call and none came. Not sure who dropped the ball on this job but I am disappointed! Considering that I really like Chris and have had a good experiences with his work in the past, I'm giving two stars.

Tyler contacted me via Yelp to install a bathroom faucet. He arrived on time and did a very…read moreprofessional job. He replaced both shut off valves and the new pop-up drain stopper. I am extremely pleased with his work - neat, tidy, clean. A true professional! I wouldn't hesitate to highly recommend him!

Came on time. Fixed the problems quickly. Charged a reasonable fee. Would recommend.read more

Sump pump Job: Tony Garrett, the estimate and service…read moreperson, was very knowledgeable and professional. Great communicator from the estimate of a specific system requested with options provided of other items for review. Site review one day with estimate given next day. went with the system I requested with the battery back-up he recommended. I recommend him to all who wants quality work in a timely manner. Reasonable rates. SHAZAM

Very pleased with the response and work. We were in dire need on a weekend for gosh sakes!…read more Tony and his team did what they said they would do and solved the problem even though they were working till after dark. Very reasonable pricing. I especially liked that they did not try to "up sell" me. I have finally found my local plumber, Optimus!

Joseph and his crew saved our remodel when the recommended contractor from our insurance company…read moredropped our job. They not only completed our remodel they built the custom cherry fireplace mantle. We love our living room and it's exactly what we were looking for to update our home. They've also repaired our garage door and surround when our son drove the family van into the garage frame. Joseph and his crew are easy to work with, clean thoroughly and are professional in their behavior.

I submitted a request online in November 2024, looking for someone to repair damage from trees…read morehitting my roof. Joseph (owner) responded and we scheduled a site visit. He didn't show up for the initial appt., and rescheduled for the following week- even then he was an hour late. We discussed the repairs and he said he would email an estimate. After hearing nothing for weeks, I reached out to him and he said he would have it by the end of the week. The following week, I reached out again and finally received an estimate. From there on, I would hear NOTHING from him unless I initiated contact. Then the excuses started.. I dealt with this man for three and a half months, with him ghosting me the entire time. At no time did he ever fulfill a promise, or meet a deadline. The last straw was him AGAIN failing to provide information on the repair. That was Feb. 25, and, you guessed it, CRICKETS! I have to wonder what part of "Do It Right" applies to his business.

Found a leak from the main floor dripping from the ceiling of the finished basement on a Saturday…read moreafter 4:30 pm. Contacted my regular plumber (not Cox) and found out he was out of town on vacation. Finally called Cox after 5 pm. Was pleasantly surprised when he answered the phone. He had other jobs already scheduled but was able to come by on Sunday afternoon. (I had shut off everything I could think of so the leak had stopped. Was afraid it was the toilet by the kitchen.) He was able to arrive an hour earlier than he expected which was great. Long store short... he was able to diagnose the actual problem (wasn't the toilet) and the issue was resolved. Very professional, very knowledgeable, very personable. Nice guy and the cost was actually less than I expected for an emergency weekend plumbing call. Hope I never need a plumber again but I would definitely use Cox Plumbing again.

From the owner: Here at Cox Plumbing we are a family owned & operated business that has served the Tri-Cities area…read moresince 2015. We specialize in all plumbing services Residential and Commercial. As well as offer a wide variety of drainage services. We take pride in our work just as we do our customers. We are open 24/7 to suit any of your plumbing needs and emergencies. We will leave you with satisfaction and peace of mind knowing that the job is done right. All work includes a 30 day no hassle warranty. We aim to make your plumbing experience the best one yet. Call today, for any of your plumbing needs!

Scott, the owner and repairman, is terrific. I had a problem with my Whirlpool washer, called him,…read moreand he was here within an hour. He quickly diagnosed the problem, and now the washer is working fine. I'll definitely call him again if I have any further problems, but have to say, it is the most pleasant experience I've ever had with an appliance repairman.

I was looking for someone to make my dryer buzzer louder. I know it's not that serious a problem…read more However, it is for this 78-year-old lady. He is the only one who responded, and he told me that most of the time it can't be made to buzz louder. He said he might be able to do something, but that would cost hundreds of dollars. I really appreciate his responding to me, and now I will be sure to contact him should I have any problems with any of my appliances. It is refreshing to find someone locally who genuinely cares about helping others. I believe he is the same one who came out a year or so ago, because his granddaughter accompanied him. I didn't get any contact information from him at the time. Now I know how to contact him. And I will, for sure, if and when I may need his services.

Bob and his crew took care of some electrical problems with our first home purchase. It's a 100…read moreyeah old house and had various electrical issues due to both it's age and past renovation work that was done poorly. Bob's team did an absolutely fantastic job getting everything sorted out and were open and transparent throughout the process, making it a stress free process for us and giving me a huge dose of "feel good" about the safety of the home we're moving into. I'm a worrier and a perfectionist by nature, and this being my first home purchase turned those tendencies up to 11. I'm sure they wished at times that I'd just let them alone so they could get the job done, but all of my questions and concerns were met with open, honest, and kind spirited responses. So on top of the great work, they were just good people. I cannot recommend them highly enough.

On a three-day holiday weekend, this is the first electrician I found with a generator willing to…read morecome out and try to save what's in my freezer. He's also going to complete the work on the connection to the main line.