I'm one to typically shop within my local community, rather than use a national service or chain…read more
Initially, I would've rated Blevins service a little higher, until it came time for them to stand by their service and their billing practices.
We first used Blevins to come look at our water heater. The Tech came out, said the burner contacts needed to be cleaned, he cleaned them, we payed him, he left, no problems.
Within the next week or so, our water heater stopped working again. We called Blevins, the tech came back out, re-cleaned the contacts on the burner, and told us "He wasn't going to charge us for this visit". Which, made sense to me, since we already paid them to fix a problem that came back.
5 months later, we received a bill in the mail with a note that said "We're sorry, we forgot to bill you, we had a busy last few months".
I immediately called the woman at the front desk, explained to her what had happened. As she proceeded to tell me her techs "don't do that" I raised some concerns about how we can fairly dispute the timeline of events, when they send a bill 6 months after they told me they wouldn't bill me, for work that wasn't done correctly to begin with. I think it's important to note that the woman who answered the phone, is combative and doesn't seem to have acumen for logic and reason.
After my call, I was called back by the same lady, who now says the "tech never said that" (which, I have a hard time believing that six months later he was able to recall this exact event, which he obviously couldn't... because it happened). Then I was told, they wouldn't charge me, but I would now be added to their "DO NOT SERVICE" list.
Hilarious. IF YOU THINK I WOULD EVER CONSIDER USING YOUR COMPANY AGAIN, YOU'RE SADLY MISTAKEN.
Oh, and they didn't even honor that. They keep billing us for that same visit.
Terrible business owner and customer service. If I could give 0 stars, I would.