Joe must be one of the last "good guys" because if there's a better electrician I haven't found one…read morein the 20 years that I've owned a home.
Everyone know the story. You call 5 electricians, you get 5 voice mail boxes, you leave messages, you never hear back. Or you finally hear back from one and they act like they're doing you a favor by responding to you. They won't be available to come to your home for days, there are tons of fees, and you have to promise your next born child if they fix the issue. It must be nice to have a job where you have so much demand that don't return customer calls, you pick and choose your jobs, and treat customers like dirt!
Here's how it went with Joe, the owner of The Electricians. It was winter and about 45 degrees. Our furnace stopped working. I called Joe around 5pm and he answered on the second ring. I told him about the problem. While on the phone he had me walk down to the furnace and he literally walked me through troubleshooting steps to see if it was a minor issue that he could help me fix over the phone. When we couldn't fix it he asked me if we would be okay overnight and he could come to our house the next morning. He said that he could come over immediately but it would cost extra and he'd rather not charge me extra if we were okay. I told him with blankets and the heat already captured in the home we would be fine until the next morning. In that explanation alone there are 3 ways that Joe proactively saved us money and didn't look for ways to gouge us.
The next morning, Joe arrived at the time he committed to...he was actually early and waiting outside so he would be on time and ready to start. Joe was VERY personable. Just a really nice guy. He went to the basement, looked at the furnace, and determined the issue pretty quickly...a part went bad in the furnace. He started making calls to get a new part but had no luck because it was an older part. Once again, he thought about the customer. He gave me the make, model, year, and serial number of the part. He told me to do a Google search and to check on eBay for the part. In the meantime, he was going to check his sources. He left and didn't charge me anything. He said he would charge me when he came back to repair the furnace. I started looking for the part online and found it. I called him and he told me that the part was a really good price and to go ahead and order it. Again, he didn't find the part on his own and then mark it up and charge me for parts. He told me that when the part came in the call him and he would stop by and install it.
The part took a few days to ship(luckily the weather warmed up). When I got it I called Joe and he came the next day right on time. Joe took the part from me, went in the basement, installed it in about 30-45min, tested everything, and it was all working. He charged me $50 to install it and $70 for his time over the two visits. When I made the first call I thought I would be paying $300, $400, $500 for the visit, the part, and the repair.
Since then, I've had AC problems. Twice Joe came to our house, looked things over, fixed a few issues, and charged me a VERY reasonable price. BTW, Joe is also a really nice guy. He's fun to talk to and has a fantastic attitude. I don't like having HVAC issues but now I don't dread having to call an electrician.
I can't stress enough how fantastic of a job Joe does. He's honest, he's fair, he answers the phone and responds to texts, he's on time, and he's an all around nice guy. If I could give him 6 stars I would. I highly recommend Joe if you have an HVAC problem!!
