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    Home theater calibration

    TV mounting

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    Audio Labs

    Audio Labs

    (7 reviews)

    Terrible Customer service, Left voice mail to get a quote for a 98-inch TV. No call back. Called…read morethem again and they said they would have to check with best buy first to see what they charge and would call back. No call back. Called again and he said he still had to check with best buy as they have never mounted a 98in TV. Seems really odd they couldn't give me a quote until they checked with best buy. Very unprofessional. I would think they would have mounted many TVS as this is something they state they do and should be able to give me a quote without having to go to best buy.

    Well I thought I would update my review... Here is how are…read morestarted my last one... "Audio Labs is the place I would most like to spend 10,000 dollars if I had it laying around! I have always wanted a truly HI-FI amazing sound system to play my records and cd's on. Someday you will be mine!" Well now you are mine! Yep I got to sit down with the staff from Audio Labs and play some music through multiple sets of receivers, speakers, turntables to find what truly might be the best sounding hi-fi set up for my money.. Mind you I had about 9 times less then I wanted to spend as you read above but I got a really nice new set up for playing music, that fit my budget and that's what I was shooting for! Lots of options and it's cool they take the time and explain what might be best for you! Top notch stuff and top notch customer service.. They event loaded it into my trunk for me!

    WIREONE - Custom Lighting Project

    WIREONE

    (24 reviews)

    I wish I could give zero stars…read more This company doesn't even deserve one. The technician who came out was strange and unprofessional from the start. I requested a diagnostic for a non-working outlet. He looked at it for about five seconds, tapped on his iPad, and handed me an estimate--for $630. He didn't check the breaker box, inspect the wiring, or go into the basement--nothing that even remotely resembled a proper diagnostic. When I expressed that the quote was outrageous and said I'd pay the $69 service fee for the visit, he replied, "I'll just mark it as a no-show so you don't get charged." That immediately raised red flags. I called the company afterward to explain what happened and reported that the technician did not perform a diagnostic at all--just gave an inflated estimate. I again offered to pay the service fee, even though the visit was a complete waste of time. They responded with indifference and told me "OK." Then, hours later, I receive a bill via email--despite the technician explicitly stating I wouldn't be charged and refusing to take my payment at the time of service. This was an incredibly shady experience. I would strongly caution anyone from using this company.

    The project was ultimately completed successfully, but they were very wasteful of my time due to…read morepoor communication and planning. On the plus side, they reached out quickly for the initial consultation. They were quick to schedule an installation, which I was told should be completed within a day. When the technicians arrived, they weren't fully briefed on the scope of work. Because of this, they came without the materials they needed to complete the work - receptacle, interlock kit, conduit, etc... They spent an hour that day trying to find these parts locally. They had to schedule another visit. On the 2nd visit, nothing had changed. Still no receptacle, still no interlock kit. Different lead technician this time, who needed another briefing on the scope of work. No progress was made and they scheduled another visit for a 3rd day. The work was ultimately completed, but I had to stay home to babysit 3 days instead of 1. They were unwilling to comp me for my wasted time.

    Little Dog Tech - Our shop in West Des Moines

    Little Dog Tech

    (16 reviews)

    My old computer died; I needed documents on that computer. I bought a new computer and still in the…read morebox, brought it to these guys, they recovered all my documents, and set up everything for me on my new computer, and they did it in one day!! I was so relieved and so happy, I am 76 years old and am computer illiterate. these guys took so much stress off of me. I would absolutely recommend them to anyone. Really nice, professional and understanding guys.

    Took in a desktop PC that was running slow and they thought right away the problem was the…read moremechanical hard drive. I originally went in on a Thursday,. and they suggested I come back in the following Monday so that they could get to it more quickly. I brought it back in that Monday, and hadn't heard back, so I called Friday and they told me it looked ok overall (no viruses, etc.), but the hard drive replacement should help. I told them to go ahead with the work. I got a call the following Wednesday afternoon telling me it was done. The first week was a holiday week, so the swap took just over 6 business days. The fix is fantastic! All the files, etc. were cloned perfectly to the new hard drive, which is amazingly faster than the previous one. From looking at the work order, I can see where they did the work pretty efficiently, they just didn't contact me to move ahead as promptly. The computer was done 2 days before I was notified it was ready, and there was a day lag from evaluation to me calling them to check in and move ahead with the new hard drive. So, all in all, I'm very happy with the end result and the work that was done. There were just some opportunities to get things moving a bit faster to cut down on the time I was without the computer.

    HelloTech - hometheatreinstallation - Updated September 2026

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