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Still Love the Donuts, But the Birthday Reward Experience Has Been Disappointing (Second Year in a Row) This is my second review--and more specifically, the second time I've had an issue with Hello Sugar's birthday coupon. Let me be clear: I absolutely love Hello Sugar. Their donuts are amazing, GLUTEN FREE the shop is adorable, and I've been a loyal customer for three years. I truly have a passion for this place. That's why it's hard to even write this, but I feel like I need to be honest about my experience. The first year I got the birthday coupon, it was great--no problems. But last year and now again this year, things just didn't sit right. This year, my birthday fell on a Wednesday. I was busy all day and couldn't make it in, but I was really excited to stop by the next day and use my birthday coupon. I'd even told my friends about it and planned to share the donuts with them. When I got to the counter, I mentioned I was there for the birthday coupon, showed the code, and was told it had already expired--on my actual birthday, June 18th That was shocking. Most places give you a few days after--or even a full month--to use a birthday reward. I wasn't asking for something unreasonable. I just missed it by one day due to a busy weekday, and I genuinely didn't even know it expired on the birthday itself. What made it worse was the way it was handled: no "happy birthday," no kindness, no flexibility--just a flat, "It's expired." It really put a damper on something that was supposed to feel special. And to be honest, this is the second year in a row that I've walked away from a birthday visit here feeling disappointed and a little embarrassed. Any time I come in with a coupon or reward, it feels like I'm being treated differently--like I'm doing something wrong by trying to redeem what they offered me. I'm not asking for free stuff all the time--I happily support Hello Sugar all year long. But if you're going to offer birthday rewards, they should feel celebratory, not frustrating or awkward. And a little grace and kindness can go a long way in those moments. I still love their donuts, and I want to keep coming back. But honestly, this experience left a bad taste in my mouth--and not because of the donuts.
Came here before our flight and got a box of 12 with 4 flavors - coconut, beer butter, strawberry jam, and smore. I wasn't too fond of the butterbeer. It sort of tasted like nail polish. Overall, the donuts were fresh, atmosphere was inviting, workers were helpful, and service was fast.
I have been coming here for a few years. My family likes the donuts for a treat. Lately, it has been terrible service and quality. I came in a week ago at 4:40 when they close at 5. I was told they are sold out of donuts for the day. This was frustrating for me and kids but I get it.. She proceeded to continue and say we stop making early them and we close in 20 minutes rudely and unapologetically. I promised the kids donuts so we came back again but I ordered ahead online. They had to have been a few hours old and the cocollala were inedible. The coconut was so burned it ruined the donut. Sad that my second attempt to support this small business wasnt good either. For a dollar for a small donut, I expect the quality to be better and service not to be rude. I will not be coming back.
Stumbled upon this cute spot across from the Olmstead Park playground. Lots of donut flavors, and lots of donut rules: You have to buy a dozen and that dozen must be comprised of 3 each of 4 flavors. Service was slow (at 3:30 on a Thursday) as there was only one employee making coffees and cooking the donuts! It took about 20 minutes to get our order and the shop was pretty much empty. We ordered Chocolate, strawberry shortcake, cookie butter, and cinnamon sugar. They were DELICIOUS!!! Coffee drinks/tea, etc come with a bonus donut hole :) Spacious patio was a quiet spot to enjoy.
I tried the Harry Potter mini-donut series a while back. It was 12 different flavored mini donuts, such as Unicorn Blood, Nagini, Butterbeer, and the four different houses. It cost $10.25. Definitely, quantity-wise, the price is not justified. However, if just to try the flavors, I think it is reasonable. I really liked how they described all of the donuts on their screen. It gave you something to expect because the physical box of donuts doesn't have any descriptions. Besides the Harry Potter Donuts, they also had a more classic mini-donut series that included lilac lavender, s'mores, sugar maple, and cranberry spiced pear. It was the same price. I did not get it but it seemed delicious as well. Service was quite fast. Taste-wise, it was very hit-or-miss. The ones with the houses (Gryffindor. Hufflepuff Ravenclaw, Slytherin) were all sour which complemented the sweetness of donuts, kind of like sour patch kids. The donuts itself or more of that cakey kind instead of the fluffy kind which helped hold donuts that had a lot of toppings, like the chocolate frog. The packaging and the placement of each donut seemed very intentional as well which I loved. For example, the houses were all put together and no two of the same colors were next to each other, making it look randomly placed. For the shop itself, there was some seating inside. However, it was super busy when I went so I decided to just eat my car. They have a little free parking lot next door or street parking if needed.
On a morning walk while visiting Spokane we stopped at this place. Adorable machine making small donuts that they dress up so well. Lots of sugar but so tasty. Offers variety of choices, offers vegan options as well. We ordered a dozen. Mostly vegans for me and regular for my husband. Each donut had its on taste of goodness. I recommend you try them all. Clean restrooms and great customer services.
Delicious donuts, young staff lacks customer service skills. Old school I know, long for the days of customer service not just bodies taking my money & handing me objects. Donuts+, coffee will skip next time. Mocha did not taste like coffee or mocha. Paper towel dispenser was broken and did not notice until after washing my hands. Alerted staff upon my departure and they replied with "yes we know, the battery is dead" in towel dispenser. I mentioned there was no sign on it. Always disappointing having to dry your hands on your pants.
4 years ago
8 years ago
If you are in Spokane and you love yummy treats that look aesthetically pleasing than Hello Sugar is the place for you! This is a wonderful addition to the Kendall Yards development and it's paired right next to a well known coffee place; Indaba Coffee Roasters. So if you're wanting to sip some tasty coffee while eating your donuts then I recommend doing that for sure. One box of carrousel donuts is good for one person in my opinion. The donuts are closer to bite-sized than a regular sized donut. The carrousel is one of every flavor, but they allow you to switch out a couple to put more of your favorite flavor in there. You get the full experience here because you get to watch the people creating your donuts through a glass door and everyone is extremely friendly. If you wanted to order ahead there is also a pick up window right outside. In my opinion if you wanted something a little more filling than this isn't the place for you. But treats aren't necessarily something you should indulge because they are displayed so neatly. I am one who appreciates it when places are dedicated to the quality of their product while still being innovative with the different themes and holidays. My favorite theme of theirs was between the month of October and November; they had Harry Potter themed donuts. It was the most creative thing I've seen. Overall the service was great and the experience was even better! I highly recommend. read more
6 years ago
SO GOOD!! They have the cutest & yummiest tiny donuts here. They even have vegan options! Every single flavor I tried was delicious and the service was great! read more
Okay by far the cutest, most affordable, over the top yummy, and friendliest donut shop. Love the atmosphere and the vibe! Prime location and a great hangout for family and friends. Location right across from a small park so great for kids! I will definitely be a regular now with my kids! :) read more
5 years ago
5 years ago
Walked in to get the Harry Potter doughnuts that were the week of November 11-17th. Best part? I'm old AF, I've never seen those movies. However, that didn't matter because they were some delicious wizard dough! It's cramped and by Kendall Yards, so it's hipster Millennial parents haven where they feed their kids sugar and guzzle Americanos while gossiping. Employees are always nice, was a 10 minute wait on the doughnuts and the girl taking my order apologized for that. But if you look, you can literally see them hand dipping them, it's fine, drink your coffee and wait. read more
7 years ago
Yummy and Fresh. Bizzy location near the park. Liked the interesting flavor choices. And the sparkles! Given the donut choices in town I'm going to recommend them pretty highly. A little pricey. But they do not disappoint. Update10/22/19- So we drove out to Dishman Mica- not the same vibe. Friendly staff and plenty of them. Large, pretty and very clean shop. But the donuts were pre-made and waiting. COLD donuts. You HAVE to REQUEST freshly made-to-order donuts at the Valley location. They do have a drive through there. This is really a note to the owner- $8 for a mini-dozen is pricey( totally reasonable given the effort involved )They are super cute. But cute isn't always tasty or at least tastier. I roll with it because I'm a sampler. I love trying new flavors and your minis aren't a commitment. But if I just want a donut I can get a fresh, cold one many places for about a buck. I come back again and again ( and think it's fun to drive out to your other location) for the promise of hot and tasty goodness. Powdered Sugar is my favorite! But cold minis are a no go. What's the point? read more
3 years ago
4 years ago
First of all, every single donut was hot, fresh and very good. Great flavors and good variety. Now, the downside is you will need to wait. They have one machine that makes these tiny donuts to order. I wasn't there at a particularly busy time so I can't imagine when they're slammed how long you'd have to wait. read more
4 years ago
Lo and Amy were excited and onboard to create 34 dozen custom decorated tiny baby donuts for our wedding reception from the jump. The four different designs they provided were delicious and dazzling. They also worked with us to create one dozen of gluten free and another dozen of vegan donuts for our quests with special dietary needs. The donuts were a smash hit! Guests lingering at the end of the night, as well as the Chateau Rive staff, were thrilled to load up to-go boxes of donuts to munch the next day. Solid communication, easy to work with and great day-of, on-site setup. Perfection. read more
6 years ago
They have the cutest mini donuts ever! They make them fresh to order, so they are delicious too, they even have cute little glittery ones. By far the cutest, finest donut shop I've ever seen, and they have delicious espresso too. Stopped here on a road trip, and will make sure to stop back by every time we're in town! read more
7 years ago
Ok, if y'all haven't tried these donuts you must run! But seriously, best donuts in Spokane. Staff is always friendly and helpful and it doesn't hurt that the atmosphere is super cute. A plus is that there is an Indaba inside as well so you can sip on a latte while enjoying some hot donuts. Pro tip: try all the seasonal flavors. read more
7 years ago
Very cute tiny doughnut place that is hidden in a housing area. If I didn't know about this place, I would never be able to find it for sure. Very cute inside and friendly staff members. Each doughnut is beautifully decorated and they are not overly sweet so they are delicious. My teenagers can eat the whole box in two minutes because the doughnuts are bite sizes and so tiny ($8). This place is definitely NOT for hungry teenagers who can eat three MOD size pizzas and still can eat a half dozen Krispy Kreme doughnut but good for people who can enjoy bite size sweets. read more
I really am not a huge fan of donuts, so giving a donut shop 5 stars is saying a lot for me! These donuts are so light and feathery and pretty much addicting. The best deal is to get a carousel for $8, because then you can try as many flavors as you can! While only limited for a short amount of time, get the holiday flavors while you can. They taste just as good as they look! read more
So I've given Hello Sugar a few more tries since the first time I went there and it's still a no for me. Again, the presentation is awesome. We got the Star Wars themed dozen and they looked awesome but that's about it. They all taste the exact same but different color frostings. The frosting(s) have a weird almost citrus taste and the donuts itself are bland. There was one donut in the Star Wars mix that I actually ate it was the second one down from the top left corner( in the pictures that accompany this review). The rest of the bunch I took a bite from each one and that's as far as it went. I'm not sure how people rave about these I personally think it's just for the picture--gotta do it for the gram. read more
5 years ago
I thought it was quite deceiving the way their menu doesn't tell customers that these are miniature donuts. We bought a dozen for $10. Granted they did taste good, but quite a scam for what you really get. read more
4 years ago
5 years ago
Love this place and the donuts are amazing and super creative! Really sweet people and good customer service. Though since they took over the whole building space from Indaba, they haven't quite figured out the best flow yet... can be slow when there's only one person at the barista counter. read more
6 years ago
Hello sugar is a great little shop with cute little discs of goodness. I like to gift these to my clients and they always love them. Hello Sugar makes it easy to order over the phone and I can swing by and pick them up though I wish I could order fewer than 4 dozen for pick up. Also, the staff is always really friendly and accommodating. read more
7 years ago
Hello Sugar is such a great addition to Kendall Yards! I had seen and heard so many good things about this adorable donut shop and had to check it out. The service is quick, the atmosphere is friendly and welcoming and the donuts are fun! They have OG donuts as well as fun weekly specials. You're likely to find something you love with vegan, dairy free, and gluten free options. read more
8 years ago
These adorable little treasures are delicious! We did 3 dozen of the variety box and we loved them all! The kids devoured these and we took a box to go for later. The layout is really confusing... two different businesses in one room =two times for ordering & paying. It's quite confusing to first timers. The other con is the menu display. It's hidden around the side wall and when you do get close enough to see it, the lettering is SUPER hard to read. My friend & I couldn't decipher a lot of the words and were finally given menus to hold from the customer in front of us. But the donuts made me look past this because...UGH! Soooo delicious!! Grab a few dozen, grab a coffee, and park yourself by the amazing river view & enjoy! The playground is right across the street so it's the perfect spot for mommas to take the kids for a treat while they play & eat mini donuts! read more
I'm in Airway Heights for the weekend for a race. I wanted to go into Spokane this morning to get a coffee and something for breakfast. I found this donut spot with the Inaba coffee shop inside which was awesome!! I went in and got a coffee and sat to study for an hour. I got there on a Sunday at 7:45am and there was only one other person in there. It started getting busier around 8:30. There isn't too many parking spots right in front, maybe 8? I ordered 2 dozen donuts and got a free sugar bucket for checking in on here. The donuts were ready on a couple of minutes. I brought them back to the race track and everyone really loved them! They're $8 for a dozen which isn't too bad. The aesthetic in the place is also super cute and everyone was really nice!! If I'm ever back in Spokane I will come back :) read more
8 years ago
7 years ago
Kinda "cute" I suppose, but difficult to justify the high price for such little goodies. Unique and a decent experience if you're nearby anyways, but not going to go out of my way for these again anytime. The folks working there were quite nice though, and good coffee. read more
3 years ago
4 years ago
Wonderful coffee, donuts, and breakfast sandwiches! Very friendly owners and staff. Love love love this place. read more
8 years ago
So cute, so tiny, so good! Edible sparkles, Yes please!! I will come back again and again! And I will most definitely buy some for birthday gifts, or any gifts! Because they sure will put a smile on your face! I mean there's not a donut that wouldn't, but these are extra amazin read more
8 years ago
7 years ago
Love the idea behind this. Super beautiful location and I love the themes they do occasionally (Harry Potter being my favorite) But every time I've gone I've waited faaaaaar too long for 12 mini donuts. And unfortunately I've had them taste old or dry more than once. When they nail it they nail it. Maybe it's been the times I've gone, but I can't give a better review until they get their wait times down. read more
5 years ago
8 years ago
I have been twice now, once this summer close to when they first opened and then again when they were having their special Harry Potter event. Both times the donuts were fresh and delicious with fun flavors. I also enjoy pairing their donuts with the indaba coffee in the same area. It is usually pretty full, the first time we found seats and it is a nice place to chat (not really a studying atmosphere if that's what you want). When they were having the Harry Potter event it was very busy and we had to wait 45 minutes, however they gave us a heads up when we ordered and were still friendly and you could see the stay working hard and having fun. They always have a special/seasonal flavor. A fun atmosphere with great donuts and creative flavors. I recommend the carousel were you can try every flavor they have! read more
6 years ago
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