Very disappointed in their customer service. I received a FREE PEDICURE voucher, eagerly went in to…read moreget a pedi (I was going to pay extra to upgrade from the basic) and the two young girls at the desk told me they don't accept these. The voucher has no date or any restrictions listed! No attempt to offer any alternative and barely a sorry was said. I took my business elsewhere and will keep it that way. Very embarrassing look for this salon

Extremely disappointed with customer service, coming from a previously loyal customer over the last…read more2 years. I had a less than desirable experience getting an acrylic full set and expressed my dissatisfaction with the shape, polish, and length to the front desk staff. Was given $10 off of my service when my nails looked the worst they have ever looked (pictures attached). I was willing to go back another time with a different tech and was told I was unable to request anyone ahead of time for any day between Friday and Sunday. I expressed that they would be losing my business and they did not seem to care even though they are familiar with me as a customer of 2+ years. Got a return phone call from the front desk that offered I can come in and wait for the tech I was interested in which is not a solution.

Very rushed job, I do not recommend any of their services unless you want crooked nails and bad…read moreeyebrows.

After pushing me to get gel polish that I did not want I gave in and let her put gel on my nails…read more The young lady did the worst fill-in I've ever had! All of my nails are lumpy, I could do a better job than she did. Then she tried to charge me $5 more than I owed! I will not be returning customer.

I made it back like I said I would to experience the pedicure. I purchased the deluxe pedicure…read morewhich has the hot stone massage as well as the scrub and mud mask for the legs. It was very relaxing and something that I needed for this week. I also brought a friend along to experience this place. This place is very busy but they do great work in a timely manner. I recommend anyone that is visiting from out of town to come here if you need some pampering done.

First time getting my nails done here today and I was impressed! I called ahead and walked in…read morearound 6pm and they were closing at 7pm but they still squeezed me in. I had gel polish already that needed to get freshened up so I got a gel polish change. It was decently priced and they had drinks available as well which is always a plus! Everyone who worked there was super nice!

I was skeptical walking in initially because the branding and colors look a little cheesy. The…read moremarketing looks very cheap. It seemed like a pop up shop, but I went because a friend invited me to go with her. I was wrong. After sitting in the chair and letting Gabby clean, exfoliate, tone and moisture my face/skin I was convinced that this was a great idea!!!! I've left and it's been hours since I had the facial and my skin still feels extremely soft and clean. Gabby (my aesthetician) was polite, professional, has beautiful skin herself and has a gentle touch. I almost fell asleep letting her pamper me. I'll definitely return. The staff are all knowledgeable about the products and what might fit your budget. They have membership rates and packages so come try them and find a price and package that works for you. I got the "glow" treatment and let me tell you... this was fantastic!

Not a facial I would recommend to anyone. I give it 2 stars only because the cost for a first time…read morecustomer is a good deal. But overall negative experience. Felt very rushed (despite expecting a short experience) and the music was ridiculously loud which made it impossible to unwind for 30 minutes.

The best facial treatment - my skin felt incredibly refreshed afterwards. The staff at the clinic…read morewas very polite and I felt very well taken care of! My skin felt incredible refreshed afterwards. The masks and massage were definitely my favorite part.

Doesn't exist. I finally got her in the phone after I made an appointment, went there…read more... She's no longer in business

Showed up for 10 am appointment. Waited 30 minutes. Inquired and said 10 more minutes. That's 40…read moreminutes late. 1 star. Disappointed. This was a second chance visit. Nice girl first time but she over clip skin on side of toe and had to wear bandage for a month it was so deep.

I've been coming here a few months now with no real issues until today. I asked for a darker…read moreacrylic over lay and I was told it will be $5 to change and after looking at their color swatches and what they used on my nails June 2nd of this year, I realized that what they put on my nails is not the same color as the swatch! The color used was om 8B. Today I actually looked at it and it's the color I wanted but what's in their container did not match the swatch. So did they put a different color powder in a container that says OM 8B? And I asked them that. But to charge me more for what should have been the color I wanted is crazy and greedy! IVE TIPPED EVERY TIME BUT I WILL NOT BE GOING BACK! THEY ARE DEFINITELY SCAMMERS. I HAVE PHOTOS OF EVERYTHING so please see attachments. IM REPORTING THEM TO STATE BOARD, AND THE BBB because if they are product swapping then that's wrong

Amazing place, my wedding is this weekend and I needed designed nails so I came here. They did a…read moregreat job, have big space and lots of nails tech who knows what they are doing. My nail techs were Daniel and Nai. Clean space and good vibes. Just a little critique the front Cambodian/laos young lady needs to have better customer service, and be a little more welcoming. Other than that I am happy with what I got!

I came in for a simple manicure with gel polish. My nails were naked and very long. I was giving…read morethem a "break" so they can get strong again so i was excited to finally get them done. Jenny took care of me. She was really nice, although she didn't understand me that much- which is fine. When i initially sat down she was on FaceTime and she moved her phone like 6 times (into different positions around the table) so whoever she was talking too could see her i guess? At first i thought she was trying to record content which is ok with me but then she was showing the screen to her coworkers, im assuming so they can say hi. I couldn't understand the language. So while she was cutting and drilling my nails, she was watching her phone and ended up breaking the edge of my thumb nail after she cut them down. She didn't apologize or say anything she just put nail glue over it and continued. At this point I'm irritated because i see she's not removing my dead skin/cuticles and i tried communicating that but there was lack of understanding. I could've been more aggressive and gotten other people involved but i didn't. At this point i wanted to just finish up and leave. When she started painting i immediately regretted walking in. The paint job was pad. Lumpy, not on the edges of my nail. The simple nail art she agreed to know how to do, she did not. She had to wipe and redo several times. I stayed quiet and let her finish so i could just lay and leave. Overall the nails were $55 and i life $5 tip. I will never return here. I don't want Jenny to get in trouble, but if someone had reviewed this place, it would've helped me choose to not go. So I'm hoping to help someone else out. Avoid spending your time and money here. Please see pictures for reference. Also- the salon is very modern and big. Very pretty but not good at doing nails from my experience unfortunately. - i even offered to wait for someone that was really good- which i did wait 20 minutes.

I am visiting from out of town, and stopped in this place for a dip manicure. While I appreciate…read morethat the nail tech tried to maintain the integrity of my nails with little drilling, my manicure is very messy. First, the service started with my hands soaking in pure acetone to break up my dip from a previous manicure. I understand that's needed, but I've never had to dip my fingers in acetone, usually it's just on a cotton pad wrapped in foil. This broke down my previous dip powder (a dark gray color), and left gray patches on my hand. The nail tech assured me she would remove it. When I told her I wanted square, she turned up her lip. I said you can round the edges if you prefer, because I know my nails are short and I'd like to maintain the length. She gave me square, and they are much shorter than I anticipated, but I understood my natural nails were short. The issue, however, is they are very uneven. Some are square, some are left wide, some are narrow, lengths don't match. Then, when all is said and done, she leaves the gray residue on my hands, there is red powder residue around my cuticles, and they overall look very messy. The chair was uncomfortable but they had nice drink options. I'm giving two stars and would likely not recommend, but for the nice drinks and maintaining the integrity of my nails. However, for $70 ($84 with tip) it's far too pricy for a bad manicure.

**Disappointing Customer Service Despite Quality Work**…read more I have been going to this nail salon since before COVID, when it was under different management. Unfortunately, since being taken over by the current management, my experience has steadily declined due to consistently poor customer service. I continued to patronize the salon only because the nail technician I see--who is also the owner--does excellent work. However, great nails do not make up for the repeated negative experiences I've had. There have been three separate instances of questionable and unprofessional behavior that ultimately led me to stop supporting this business. First, the salon abruptly changed its payment policy without any notice. If you were receiving two services (for example, a manicure and a pedicure), they suddenly required you to pay separately if using a card--even though the services were done during the same visit. They claimed this was to avoid being charged twice for taxes and fees, which was not true, as the receipts clearly showed otherwise. When I questioned this at my next appointment, the owner's sister became loud and condescending, publicly stating that I "didn't know what I was talking about" in front of other customers. It later became clear this policy existed because they had trouble figuring out how to compensate employees. Once they resolved that internally, the policy conveniently disappeared. The lack of communication and respect during this situation was unacceptable. Second, during another visit, I scheduled an appointment the same way I always had and requested the same service I had consistently received. The technician was rushing and told me she did not have time. When I explained that I scheduled it as I always do, I was told I should have booked a 90‑minute service--something that had never been required or communicated before. Most recently, when I arrived for my appointment, I was informed, before services started, that if I wanted the same service I always receive--SNS with a gel top coat--I would need to pay an additional $10. This was particularly frustrating because the gel top coat was something the owner herself had introduced to me, and when I previously asked if it cost extra, the answer was always "no." This time, I was simply told it "takes longer," which is not accurate, considering a top coat is always applied anyway. There was no notice of this change--just another impulsive policy introduced when convenient for them. Needless to say, I will not be returning. The attitude toward long‑time customers and the constant, arbitrary policy changes are not something I am willing to tolerate any longer. Customer service matters, no matter how skilled the technician may be. I would not recommend this salon. There are far too many nail salons in Charlotte that provide both quality work and excellent customer service, and I intend to find one that truly values its clients. This salon seems to believe it's elite because of its location, but that assumption is sadly mistaken.