I honestly am shocked at myself for writing this review because it isn't common for me. However, the amount of disrespect I received from the manager Vee has caused me to deviate from my norm.
Quick background I've worked in retail as well as a server/bartender to put myself through college. I am the person who tips a minimum of 20% and more for great service. The nail tech Lillie, whom I have been seeing on a consistent basis, can attest to this. My most recent visit to this establishment today 1/09/2025 will be my last.
I come to this establishment to always get a manicure with a buff shine. I prefer buff shine over nail polish or gel manicures because I like the natural shine that lasts versus polish that chips or grows out. I enjoy buff shine so much that I've purchased my own materials from Amazon to do it myself whenever an establishment is out of the necessary materials which was the case today.
I've been a frequent customer here to the point that the manager Vee knows me by name. She also knows my preferred nail tech Lillie. However, when I walked in today I was greeted by Vee and decided to switch it up by getting a pedicure, which is rare for me. During the service, Lillie asked if I wanted my usual buff shine, and I replied yes; only to find out at the very end of my service that they were out of the materials to perform a buff shine.
I was completely appalled that they allowed me to go through both services without notifying me beforehand. This was very disheartening, but I assumed it might have been an oversight. The manager Vee had left for the day but Adam, the employee cashing me out, offered to text her and let her know what was going on. Vee then called Adam's phone, and what happened next was where I felt completely disrespected.
To sum up the approximately 15-minute call:
* Vee addressed me by name, demonstrating how familiar she is with me.
* She acknowledged that she knew I always get a buff shine after my manicure.
* She admitted she was aware her supply truck hadn't arrived today, prior to my services.
* She offered a 10% discount on a $65 service, despite the fact that all I received were my nails and cuticles cut.
* When I told her this wasn't acceptable, she accused me of "trying to negotiate price," even though I never mentioned specific numbers.
* Finally, she made the remark: "If you couldn't pay for the services, just say that."
This is where I draw the line. I will not tolerate disrespect from anyone. After her comment, I firmly let her know that the services would be paid in full, including a tip, and she no longer needed to worry about me as a customer. Luckily, another employee stepped in after seeing me standing at the payment center for an extended period of time.
For full transparency, I did not cause a scene, did not raise my voice, and tried my best to handle things diplomatically. However, after Vee's disrespectful remark I ended the conversation once I confirmed the bill would be squared.
Lou, the employee who stepped in, found a buff shine utensil and even offered to apply a base coat to my nails as that's her personal preference over a buff shine. She also helped me resolve an issue where I accidentally sent Lillie the full amount for the service plus the tip via cash app. Lou documented proof of this via photo and allowed me to take a photo to ensure there was evidence that my tab was paid in full. So that the photo makes sense, MLH is Lou whom I tipped just for going out her way and Tinh is Lillie, whom I paid for the entire service (by accident) + tip.
I would never tell anyone what to do or where to go because that's none of my business. This is my honest account of what happened, and I'm sharing it for full transparency. No one should ever have to experience this level of disrespect. read more