Don't use this company. Totally dodgy. My white pants were ruined with severe dark stains and they claimed the pants arrived in that condition. They also changed my order of laundry by weight to individual pieces, claiming the hotel reception confirmed such an order to the delivery man. How is hotel reception placed or changed order on customer behalf? Since the service is pre-paid, i was already charged nearly 100 pounds for the worst service i have ever had. They claimed it is hotel fault and i should complained to the hotel. read more