Best Experience! Love this place. Close to and walking distance to fabulous shops and restaurants…read more Wonderful experience. Will definitely return.

We had reservations at Black Forest Bed and Breakfast originally, but when we got there, we were…read moretold we weren't expected until 12/25. I had the confirmation which they sent me and they made a mistake on their end and double booked the room, so we were displaced from having a room for Christmas. We called around and found the Castle Inn and spoke with Debbie who had a room available and saved our Christmas from being ruined. She gave us a discount for having to be stressed out by the other business which was sweet of her. She made us feel welcome and we loved our stay at her place. We loved having the balcony overlooking Main Street and seeing all the beautiful lights. We had the best stay at the castle inn and will definitely be back. Thank you for your hospitality, Debbie. I recommend everyone to stay at the Castle Inn while in Helen, GA.

Nice location but a shuttle would be helpful to not have to worry about parking on the main strip…read moreof shopping/restaurants. Friendly staff but some overstepping their boundaries by trying to serve my child food I said he couldn't have. Room was extremely humid but overall very clean. Nice view from the room and from the patio. Relatively quiet.

Nice location cute town. Check in was slow and no coffee service or tea in room. There were three…read moreplastic knives sitting where the coffee maker would normally sit. Hallway carpet stained. No Bible in room. It was nice to walk downtown and convenient but this hotel was super high priced. Because of the price and no coffee in room I would not stay there again.

I came up here with a group of friends for an event. I stayed in a balcony room with double beds…read more Noticed first night no shower curtain but called the desk right away and I was given one. The girl said she would put it up but I just did it since it was easy. There was also a small hole under the sink (2 sinks ... one in with toilet and shower... and the other outside the bathroom... perfect) in the shower room. Nothing came into the room. Be prepared that due to Covid it's best if you brought some Clorox wipes with you in case you want to wipe your room down. Also if you want a bag for b'fast you need to fill out the form at the front desk the night before. I felt safe in the hotel. The river was soothing eve in winter.

It is older but right in the middle of everything downtown.It is on the river and within walking…read moredistance of everything.Bed was reallly comfortable and slept solid.Has everything you need.Everything for great rating from The Working Man Review.

My husband and I visited Valhalla for our honeymoon. We have so many people to thank for our…read moreoutstanding experience- we apologize in advance for any names we forgot! Tammy O is our first shout-out: I had a medical emergency and spent the night in the ER before our trip. I understood and respected the cancellation policy but called anyway to see if we could push our reservation back one day. Tammy graciously accommodated this change and completely saved our honeymoon! Upon arrival we were immediate greeted by our complimentary valet, and he was a lovely gentlemen. There were several front desk rockstars who assisted us throughout our stay and I regret I cannot name them individually. Our room was great, it was nice and quiet with a gorgeous balcony. (See photo of sunrise!). We ordered room service multiple times and it arrived promptly. All the food we ordered blew us away. Caledonia was too notch and accommodated my food allergy. We enjoyed the sky bar with Melissa and breakfast at Caledonia with Teddy. Karen at the spa called me to help arrange several fantastic and luxurious services. If she hadn't called, I may not have booked! So glad I did. Big thank-you to the ladies at the spa. You HAVE to try the head-spa experience!! The pool was lovely. The water was a perfect temp and they offer plenty of floaties. We enjoyed beer poolside thanks to Teddy. I think my favorite part was that they don't allow kids under (I think) 14. Sorry! But there should be luxury experiences available for adults only. Valhalla checked that box. I wanted to add one detail that mattered a lot to us: my husband and I are a heavily tattooed alternative couple. We live in Asheville, NC where the majority of our community looks just like us. But when we travel outside our bubble, we expect that people may treat us differently. Valhalla staff warmed up to us quickly and treated us like family. We notice these things and it always makes a difference in our experience. Thank you! We made a great choice with Valhalla. We are big Christmas people and I'd love to return for the holidays. Thanks again for everything. You made our honeymoon!

I do not like to write a bad review, and I like to give the benefit of the doubt, but truly people…read moreneed to have a heads up. We came here for my husband's 60th birthday. You can tell from the photos that the hotel is dated, so that was not a surprise to us. When I read the reviews and saw a 4.6-star rating, I was expecting a nice hotel, but it is a little odd. Driving up to the hotel, you're not even sure it's the entrance. We arrived, and when we got to our room, it smelled a little like smoke as well as animals. I knew they accepted dogs, but when I called beforehand, I was assured they were kept in a separate section of the hotel. Of course, later I saw a large dog in the lobby. Again, I knew they accepted dogs, so it really wasn't a problem. We went into the quaint town of Helen and never heard from anyone at the hotel, so we went to the small office desk in the lobby and asked about the smells. They moved us to the room next door. The room was comfortable, large, had a sitting area, and the shower was nice. The next morning, I took a walk around the grounds to check out the tennis court. I need to attach a picture because it was a little scary and definitely not usable. They should not advertise that they have a tennis court. As I called beforehand to make sure they had a tennis court and pickleball. The next day, we headed into Helen again and wanted to return to the hotel for just an hour or so before heading back out, but we couldn't find a parking space. We had to head down a steep hill where there were some spaces, then drove back up the hill to see if one had opened up. They have a large section of about five valet spaces. A woman from the hotel drove by on a golf cart, and my husband asked if we could park in one of the spaces for an hour. She said they were reserved for those coming for dinner. My husband sarcastically replied, "Not for those staying here for four nights?" She was a nice lady, but that seemed odd. She removed one of the cones, and we parked in one of the five open spaces. The place was very slow and seasonal. The funny thing is that after being there for two nights, and with only a few guests around, she even asked, "Well, are you staying here at the hotel?" She didn't remember us, and we had spoken with her three times. I promise you, we are easy people. We understand that nothing is going to be perfect, and we can accept that. But not remembering us after several interactions felt a little disconcerting when you're hoping for a special experience. Meanwhile, it is now the next day, and I'm sitting in the lobby. No one has come to talk to me about the tennis court. We mentioned the room smell, we mentioned the tennis court, and we had to follow up ourselves by the end of the day. It's just a little disappointing when you're looking forward to a special getaway and feel like your concerns are not being addressed. That said, we did enjoy the warm chocolate chip cookies that were available in the evenings. They were a nice touch. And I should mention our first night we had dinner at the hotel and it was good. The onion rings were our favorite. Okay, one last experience. My husband is a golfer and I am not - I am a beginner. We decided for our last day we would play golf in the afternoon even if it's just to hit on the practice range. I told my husband I do not want to bother other golfers. We go to the pro shop and my husband asks if there is a time and mentions I am a beginner and he said they were truly filled up and that is fine as we did not set an appt but when my husband mentions we'd like to practice a little on the range and you can see no one is out there at this time, he replies we don't have any practice balls as he looks around - but you are more than welcome to take the golf cart and pick up some balls yourselves. We proceed to do this and when we head down there we practice a little and another couple come down as well and they say to us, wow we've never had this before, picking up your own practice balls. Anyways, wanted to mention our last experience. It is a shame, we will never come back to Valhalla Resort again.

Anyone know where Helen GA is? I didn't and after driving thru beautiful but at times "Wrong Turn"…read morevibes I found it. It is hidden folks. We arrive at this tourist trap, literally because you are a bit isolated. This Hilton property is old and dated and you are paying PREMIUM price for sure. The room was large but again, dated so bring friends to cut the cost down. I would give it a 2 to a 2.5 but it gets a 3 because the guy manning the reception desk was helpful and knowledgeable about the area. Did I mention its isolated thus the best game in town so far? A Homewood suits is being built so maybe this location will have to invest some money afterall to compete

Stayed here recently on the third floor in a room with a balcony overlooking the pool and river…read more If Yelp allowed half stars, I'd give them 3.5, and here's why: Pros: - Every employee we interacted with at both the front desk and breakfast were friendly - Free breakfast had a variety of options - Location is convenient, just a short walk to the main stretch of town - Free parking during the stay - The room itself felt modern, and they were renovating the second floor while we were there Cons: - Cleanliness was lacking. The floor in our room did not feel clean. Behind and under visible areas of furniture I could see debris, and one night there was a cockroach crawling up the wall in our room. There was also a dirty Q tip in the hallway, and overflowing garbage cans in the hallway, that stayed like that from the time we checked in (5pm ish) until the following morning... I surprised they didn't have any staff checking the floors to clean more frequently. - Breakfast staff was keeping an eye on refilling hot food, but I didn't see them cleaning tables or refilling the other items. Also the TV in the breakfast area was playing Fox News which I felt wasn't very family friendly considering this is a family oriented hotel. Not sure if I'd stay here again.

Had a lovely one night stay at Lucille's for my birthday. Beautiful grounds, peaceful and quaint…read morenothing but great experience with the B&B. My husband had scheduled a massage as a gift for that afternoon. This was probably the worst experience I have had. The therapist was poor in her execution, style and even manner. Before my treatment even started she mentioned an up charge for deep tissue. During my treatment she burped two times and her massage was far from relaxing her massage etiquette as a therapist was poor and as it was my birthday it sort of ruined my whole experience there, which was a shame. I did reach out to the B&B and provided my feedback, was told the spa manager (Tanya) would reach out but she never did. Heard back from the B&B manager and she told me the owner would give me a $50 dollar credit to my treatment the next time! We live almost two hours away so will not be planning on using that any time soon. To be honest after that experience I would not go back to the spa. The b&b was lovely the massage experience not so.

Title: A Blissful Retreat at Lucille's Mountain Top Inn and Spa…read more Rating: (5/5) My partner and I recently enjoyed a two-day stay at Lucille's Mountain Top Inn and Spa, and it was nothing short of magical. From the moment we arrived, the impeccable service and breathtaking surroundings left us utterly enchanted. Firstly, I must commend Alex, the multi-talented front desk manager and concierge. Her warm welcome and exceptional hospitality set the tone for our entire stay. Alex not only ensured a smooth check-in but also provided us with valuable information about the resort and nearby attractions. Her dedication to making our stay memorable was truly impressive. Our mornings were filled with culinary delights thanks to the talented chefs, Michael and Linda. There are always 2 courses, and they typically feature some local produce and meats. Michael's breakfast creations on day one were a delightful surprise, with flavors that danced on our taste buds, especially the sausage! Linda, the breakfast chef on day two, continued the culinary excellence with a delectable breakfast that left us craving for more. The eggs with asparagus were amazing and I am super picky about my eggs. Rebecca, the waitress, deserves a special mention for her attentive and friendly service during our meals. She made dining a pleasure, always ready with a smile and quick to accommodate any request. Carla, the kitchen helper, and Cassidy, another member of the front desk and concierge team, contributed to the overall smooth operation of the inn. Their dedication behind the scenes did not go unnoticed, and it's evident that the entire staff at Lucille's is a well-oiled machine. Desserts are also served in the evening and the guests serve themselves and typically joined in the common areas, reading, chatting or playing one of the several board games available. It was delightful way to unwind. The highlight of our stay was the couples massage at the spa, a truly rejuvenating experience. The spa staff exhibited professionalism and skill, creating a tranquil atmosphere that allowed us to unwind and connect on a deeper level. Lucille's Mountain Top Inn and Spa is a place where luxury meets nature, and where every staff member goes above and beyond to ensure a memorable stay. The stunning mountain views, the impeccable service, and the attention to detail make this an oasis of relaxation and romance. We can't wait to return to this hidden gem in the mountains. Thank you, Lucille's, for making our stay unforgettable.

What a wonderful place to stay while in Helen. The owners aka family are the real deal…read more Experienced, attentive, genuine and some of the nicest people I have ever met. I totally recommend them.

The owners were very kind. The facilities are old, worn out, very outdated. The grounds are very…read moreunkept. Parking is extremely difficult and dangerous. Extremely overpriced. I can't explain the five star reviews?? The website could be viewed as bait and switch advertising.

Clean, comfortable room in close proximity of the restaurants. Efficient staff. Heated pool and…read moregreat value. The loss of the 5th star was due to the television set that had the incorrect remote and the poor offering at breakfast. It is not that complicated to provide some warm food for breakfast.

My husband and I stayed for one night. The booking was simple and the online check-in was great…read more Within walking distance to downtown Helen. Staff were friendly and approachable. The only downside was there was construction happening literally right next door. Definitely, not the hotels fault but the room we stayed in was the closest to the construction. Although, we stayed only one night that was a bummer. BUT would definitely stay again and just request a different room Location.

Stayed here by recommendation and wasnt disappointed, room was very nice, very clean and one thing…read moreI noticed just smelt great every time you went in the door. We had a jacuzzi suite which although the jets were a little less powerful than I would expect , it wasnt a big deal. Everything else in the suite including a gas fireplace was wonderful. Yes it got into the 30s here in May. Breakfast was on par, pool was great and you cant beat the location, walking distance to everything in Helen. Will be back.

This place is amazing!!!!! What makes this place even greater is the staff. They are super helpful…read moreand friendly. They try to acomadate you in every way possible. My family and friends always stay here when in town. They offer a great complementary breakfast and cookies and juice are always fresh in lobby. The rooms are clean and the congress room is a great size for small groups. The in,y thing I would say is they need to fix wifi in hotel. Other then that A+++++++

Nice. Very convenient to town (minutes by car to far part of town). Clean . Must have been…read morerefurbished not too long ago Breakfast very good one day. Boring /lacking other day. Juice machine broken (apparently all week - they should have supplied alternative) Room big. Bed comfortable Has microwave, small fridge, coffee maker

The hotel was just okay. We encountered some unnecessary miscommunication during direct booking,…read morewhich led to an inconvenient room change and a dispute over charges. While things were eventually resolved, it wasn't a smooth experience. Lesson learned: book through the app and document names when forced to book direct. With 17 years of history with Marriott--and consistently positive experiences when booking through the app--this situation was an outlier. This is not a Marriott review, but this particular location and experience. Given the issues I faced and the overall quality of the hotel, a two-star rating is all I can offer.