We want to tell you that the work your crew did for us on this work order was the most impressive craftsmanship we have seen in our many years of hiring tradesmen. We especially want to give deserved praise to your crew chief, Jason, for the following:
1) continually advising us of the progress and expected completion time of the work, explaining in detail aspects of and necessity for various steps of the work. At times I was thinking it was too much information, but it never was. It was always info that as a homeowner I needed to know for future maintenance or to understand why I was paying for the work;
2) anticipating future problems with this 90 year old house's structure and suggesting solutions (future foundation shifting, resulting in wall cracks that may redevelop after patching, wood doors and screens future swelling, etc.);
3) identifying defects that weren't part of the original work order and proactively offering solutions (French doors out of alignment due to foundation shifting, etc)
4) as to all of the above, advising us on the cost of solution options and when it made sense to spend more (or less), and saving us money on choice of paint & other materials (re-using existing hardware when feasible, use of weather stripping, etc);
5) almost fanatical attention to details (down to even showing us how he labeled the leftover paint cans for future identification) while at the same time VERY efficient work-- time-to-completion was highly satisfactory considering all the repairs needed;
6) and BOTH of your men doing truly excellent work. The painting of walls and complex trim was flawless. They replaced picture hooks my wife still wanted and patched the holes she no longer wanted (as just one example), re-hung many things for us (mirrors, etc). Our rooms look beautiful;
7) scrupulous clean-up after completion. The rooms were photo-ready when your crew left.
A big focus of the work was our three beautiful, 90-year-old, wood French doors in our living room with their accompanying wood storm and screen doors. Over the years, they've become increasingly warped and out of alignment, making them leak cold air and difficult to open and close and lock. Thanks to your work, they now look beautiful again and open, close, and lock easily, with no air gaps.
Please feel free to use this email in your marketing. And please thank your crew for us again for their work.
Tim McPike read more