Had to have backside of yard ..as been 15 years wear Have…read moreused this company in the past Called and Ruben came out Recieved a quote via email..Great value Scheduled an appointment Uriel & his crew came out on time @:830AM Finished by 1PM Cleaned area ...m Fence looks AWESOME Highly recommend RED CEDAR FENCE COMPANY

Outstanding service and workmanship Thanks again Reuben and…read moreyour crew! Perfect repair from the wind damage!

I purchased a home that had a fence installed by Fence Solutions in 2021. The fence looks great,…read moreand honestly, it was part of what made us decide to buy the house. Now for the problem. We have two gates. One of them is next to the garage, and the post that the gate latches to isn't actually a real post. It's just a hollow vinyl sleeve that's attached at the top to the garage, but it's not secured to the ground. It's basically floating. According to the original receipt, the installation included 5x5 posts set 36 inches into concrete footings. That clearly isn't the case here. I contacted the company and initially got their automated system and left my information. After not hearing back, I called again and spoke to someone who was able to locate the original job and said I'd get a call back within 24 to 48 hours. I did get a call the next day, but the person who called wasn't prepared. I still took the time to explain the issue and even sent photos and a video showing exactly what's going on. Despite that, he immediately started talking about costs without ever seeing the job in person. I made it clear that I wasn't calling about warranty coverage. I understand it's been more than a year. I simply asked for someone to come out, take a look, and provide an estimate in writing, along with an explanation of how the issue would be fixed. When he mentioned that the fix would likely involve installing a proper post, it raised the obvious question, why wasn't that done correctly in the first place? He said he had another meeting in 15 minutes and would follow up after speaking with a colleague. As expected, I haven't heard anything since.

I had a Red Cedar fence installed by Fence Solutions about 3 years ago. (An unsealed Red Cedar…read morefence has a life expectancy of about 15 years. If you seal it, a Red Cedar fence can last for 25 years.) Many of the pickets/boards are split and separating. The nails are coming out. The rails are split. The posts are split. Some of the Pickets only had one nail holding it up. Very disappointed. I will probably have to hire someone else and have it repaired. This was a terrible installation and product. I would never recommend this company.

Great service from Steve, Olga and the crew. Fence looks fantastic. Team was highly efficient with…read morethe install.

Love my fence but told them that there were big gaps and they needed to be fixed as we have a small…read moredog and animals keep getting in our yard. spoke to Val 3 times and he said he would come out and fix it. that was over 3 months ago. Still Nothing.! Would not recommend

Hired this crew to fix some metal fence posts that were coming up out of the ground. The price was…read morevery fair and they did a good job!

Per Cook County Public Records, Custom Built Fence has been involved in a civil suit, with a Karen…read moreT (I am redacting the last name, but it matches the owner's name on the certified letter I was sent) listed as a representative of the business. Edit: to be clear, I am stating this as to why I believe the "Karen T." who contacted me through Yelp (who has no reviews but has posted oodles of photos to this business) is not a random stranger, and is, in fact, associated with the business. This means business employees contacting me after I asked they not. I'm not going to be snarky and point out that all the conversations between Jan and I were posted via screenshot, by me. Including Karen's unredacted email. I posted about my experience and added the facts so others may judge for themselves. I included unedited screen shots, Jan commented with edited copy/paste data. Use that to determine what you will. End edit. I am being contacted, again, after I requested they leave me alone. To Jan, Karen, and Custom Built Fence - I request that any further communication be through your lawyer (as stated in the letter). I refuse to allow you to intimidate me, and maybe you'd have been able to offer a reasonable fence repair estimate (under $23k) if you weren't wasting $7 to send me a certified letter threatening to sue me. Or maybe not.

Mike does a great job. He tailors the job to your needs and budget. He is prompt, hardworking and…read moreprofessional.

My house was gorgeous last year and I can't wait to turn it on this year. I'm proud to have their…read moresign in my yard.

Big thanks to Rachel, Evelyn, Robert, Todd, David, and the rest of the team…read more From start to finish, the team was professional, knowledgeable, and great to chat with. Especially wanted to bring your attention to their prompt communications! They answer the phone and reply to emails quickly, which can be rare in the industry. The quality of work is excellent, and we cannot be happier with our yard now that the fence is complete.

Fast communication, detailed quote, friendly service, competitive pricing, great workmanship…read more Highly recommend.

This team was awesome! They came out super fast to give me an estimate, and the next week the fence…read moreand gates were up. The crew worked quickly, did a great job, and the fence looks really solid. Whole process was easy --definitely recommend if you need fencing done.

Thought we were over charged for what was completed. One panel blown down and 4 new posts…read moreinstalled as other panels were loose. $1200! Next time I will get a quote in writing. If I wasn't sick I could have done it myself.

Replaced Fence Post - great job!…read more I needed the fence post replaced that was the support post for the main gate to my cedar fence. I was able to email them photos, they assessed and gave me a quote (which I thought was reasonable), and had the project finished within one week! I'm thrilled at how they took action and did a nice job for a fair price. If you need fence work done, I'd highly recommend giving Action Fence a try.

BE AWARE! Unprofessional Service, Terrible Quality, and…read moreUnauthorized ChargesI strongly advise anyone looking for contracting work to stay far away from this company unless you want to lose your money.I hired this team to install an aluminum fence on a concrete retaining wall. The final result is a complete disaster: Subcontractor Quality: The fence is visibly crooked and completely unlevel. The gates do not line up or close evenly. It genuinely looks like the crew was learning how to install a fence on my project. Lack of Accountability: When I reached out to the office to get this resolved, Sarah from the office was completely unhelpful. Instead of addressing the clear structural issues, she spent her time covering for her crew and refused to fix the problems.To make matters worse, they charged my credit card without my authorization or consent before the project was even properly completed. They essentially took my money and walked away from a botched job.Save yourself the stress, money, and headache. Do not trust them with your property

Fancy Fence installed the gate incorrectly have left voice…read moremessages and text messages at 1st promised it would get done now does not answer or return calls

satisfied customer. work done per spec. crew worked hard and cleaned up afterwards. highly…read morerecommend.

I just got my fence put in by Sergio and his crew, they did an amazing job for great price . I…read morewould definitely hire them again for any of my fence needs

I've contracted with this fence company twice now at one of my investment properties. They…read morescheduled the quotes promptly and also to do the job on thescheduled date. If there is a problem or a delay, they stay in contact the customer and provide an alternative date. Sergio worked with me on both installations very well. The second time we worked with this company, we had them install a 6 foot fence and gate. Unfortunately over the winter, the lock wasn't matching up any longer, and it was difficult to get in and out of the gate because of that. When I brought this up to Sergio, he recommended a different type of lock and came out and installed it. They work well with their customers and aim to please.