I purchased a home that had a fence installed by Fence Solutions in 2021. The fence looks great,…read moreand honestly, it was part of what made us decide to buy the house. Now for the problem. We have two gates. One of them is next to the garage, and the post that the gate latches to isn't actually a real post. It's just a hollow vinyl sleeve that's attached at the top to the garage, but it's not secured to the ground. It's basically floating. According to the original receipt, the installation included 5x5 posts set 36 inches into concrete footings. That clearly isn't the case here. I contacted the company and initially got their automated system and left my information. After not hearing back, I called again and spoke to someone who was able to locate the original job and said I'd get a call back within 24 to 48 hours. I did get a call the next day, but the person who called wasn't prepared. I still took the time to explain the issue and even sent photos and a video showing exactly what's going on. Despite that, he immediately started talking about costs without ever seeing the job in person. I made it clear that I wasn't calling about warranty coverage. I understand it's been more than a year. I simply asked for someone to come out, take a look, and provide an estimate in writing, along with an explanation of how the issue would be fixed. When he mentioned that the fix would likely involve installing a proper post, it raised the obvious question, why wasn't that done correctly in the first place? He said he had another meeting in 15 minutes and would follow up after speaking with a colleague. As expected, I haven't heard anything since.

I had a Red Cedar fence installed by Fence Solutions about 3 years ago. (An unsealed Red Cedar…read morefence has a life expectancy of about 15 years. If you seal it, a Red Cedar fence can last for 25 years.) Many of the pickets/boards are split and separating. The nails are coming out. The rails are split. The posts are split. Some of the Pickets only had one nail holding it up. Very disappointed. I will probably have to hire someone else and have it repaired. This was a terrible installation and product. I would never recommend this company.

Great response time and polite. Had a wooden fence installed at my home. They offer a warranty and…read morestrive to keep in touch throughout and even after the project has been completed. Thank you SP for your attention to my project.

My old wooden fence was well past its prime, and I knew I wanted to upgrade to vinyl. After…read moreposting the project on Yelp, SP Fence came up as the most highly rated...and I can see why. One word: service. We experienced a couple of setbacks, but Val and Olga were always prompt with a genuine response. At the end of the day, mistakes happen. Taking ownership and fixing them is what sets you apart, and the SP Fence team definitely hit it out of the park there. The new fence looks amazing, the crew were efficient and courteous, and I would happily suggest SP to everyone for their next fence project!

Hired this crew to fix some metal fence posts that were coming up out of the ground. The price was…read morevery fair and they did a good job!

Per Cook County Public Records, Custom Built Fence has been involved in a civil suit, with a Karen…read moreT (I am redacting the last name, but it matches the owner's name on the certified letter I was sent) listed as a representative of the business. Edit: to be clear, I am stating this as to why I believe the "Karen T." who contacted me through Yelp (who has no reviews but has posted oodles of photos to this business) is not a random stranger, and is, in fact, associated with the business. This means business employees contacting me after I asked they not. I'm not going to be snarky and point out that all the conversations between Jan and I were posted via screenshot, by me. Including Karen's unredacted email. I posted about my experience and added the facts so others may judge for themselves. I included unedited screen shots, Jan commented with edited copy/paste data. Use that to determine what you will. End edit. I am being contacted, again, after I requested they leave me alone. To Jan, Karen, and Custom Built Fence - I request that any further communication be through your lawyer (as stated in the letter). I refuse to allow you to intimidate me, and maybe you'd have been able to offer a reasonable fence repair estimate (under $23k) if you weren't wasting $7 to send me a certified letter threatening to sue me. Or maybe not.

Mike does a great job. He tailors the job to your needs and budget. He is prompt, hardworking and…read moreprofessional.

My house was gorgeous last year and I can't wait to turn it on this year. I'm proud to have their…read moresign in my yard.

Big thanks to Rachel, Evelyn, Robert, Todd, David, and the rest of the team…read more From start to finish, the team was professional, knowledgeable, and great to chat with. Especially wanted to bring your attention to their prompt communications! They answer the phone and reply to emails quickly, which can be rare in the industry. The quality of work is excellent, and we cannot be happier with our yard now that the fence is complete.

Fast communication, detailed quote, friendly service, competitive pricing, great workmanship…read more Highly recommend.

Thought we were over charged for what was completed. One panel blown down and 4 new posts…read moreinstalled as other panels were loose. $1200! Next time I will get a quote in writing. If I wasn't sick I could have done it myself.

This team was awesome! They came out super fast to give me an estimate, and the next week the fence…read moreand gates were up. The crew worked quickly, did a great job, and the fence looks really solid. Whole process was easy --definitely recommend if you need fencing done.

Replaced Fence Post - great job!…read more I needed the fence post replaced that was the support post for the main gate to my cedar fence. I was able to email them photos, they assessed and gave me a quote (which I thought was reasonable), and had the project finished within one week! I'm thrilled at how they took action and did a nice job for a fair price. If you need fence work done, I'd highly recommend giving Action Fence a try.

The installation a few years back was very stressful as the workers thought they knew better than…read morethe inspector on where to place the fence- ultimately we found a middle ground (literally). Flash forward a few years, we ask them to come out due to the fence coming apart from the post in several spots and they charge hundreds of dollars just to come out. My husband made the repairs himself. You may be getting a good price, but the quality of work isn't great. Go with a company with a decent warranty.

unfortunately this company did not finish my project. they left the fence short and my dogs can get…read moreacross. the exact thing the fence was supposed to prevent. they are trying to say it's my fault because I wasn't there. yet he texted me this: "My people are on their way, they already know what to do, they barely understand English, I'll be there around 6" So what could I have possibly done to get them to understand what they did was useless. I would not recommend this company because they don't understand what they're doing. I spent $3000 for nothing and have no choice but to pursue legal action.

The gentleman at Fancy fence were prompt and did a great job. Fast and courteous about the…read moresurroundings that they were working at. I would recommend them anytime.