I own and operate a business called A&J duct cleaning. I have been working with hedgerow Property for many years now and they are one of my most trusted and reliable companies I have ever had the pleasure of dealing with in this business. Staff is very friendly and helpful and all of the tenants homes I go to do work at are very satisfied with their mgmt services. I would highly recommend this company for both business and management aspects. read more

Hedgerow is a locally owned Napa property management company that provides excellent service. They are EXTREMELY knowledgable with the new CA rental laws which are very, very complicated and have dire consequences if not followed properly. Stephanie gives great advice and personal attention. The staff is professional and responsive. Good communication. They go out of their way to be sure the units are in good condition, coordinating repairs with their approved list of vendors and the tenants. As a landlord I wouldn't try to find a tenant or sign up a tenant without them. It's very important to use a professional like Hedgerow Property Management. Please keep in mind that when you list a home for them they work for you, and protect you, not the tenants applicants who can complain for any reason, IMO you take their reviews with a grain of salt. read more

I'm supposed to pay the application fee BEFORE I am even allowed to VIEW the property. Um, I don't think so! I am not paying these creeps a FEE and giving them a TON of personal information before I even know if the place is clean! The woman on the phone was a vile person-- she was like "we post pictures and everything we rent is immaculate." I guarantee you it is not, lady, which is why I want to SEE it before I decide if I want to apply. And if I decide not to rent, guess what? These grifters KEEP my application fee! It's a crap rental market, but it's getting better and this kind of tenant abuse is immoral. Let's keep posting negative reviews and hopefully drive these disgusting leeches out of business! read more

Be aware of this company! they make their money with all the hundreds of innocent people applying!! they don't care about you! all other companies don't charge you the application fee unless you are approved and you see the place or about to sign contract. They are thieves and they shouldn't be in business!!!! dishonest people taking advantage of others!!!! they should be ashamed of themselves!!!!! read more

I would post no stars if i could... Hedgerow property management is the WORST management company in Napa... don't even try applying to any of their units. They told me my length of employment didn't matter until I paid the $30 fee and now miraculously I need 6 months of employment at the same company. Doesn't seem to matter that I moved to a salaried, better position with a significant standing in the valley. Also, combined making 4x the rent we weren't approved for a $2,000 a month apartment because we have "too high of a debt to income ratio" even though we both only have low car payments and a few credit cards bills. No other debt. They require 40% or lower debt to income and we were denied at 43%... even though my debt to income is currently 7%. They also fail to tell you ANY of this, let alone post on their website, until you've all paid the fee and then all these restrictions appear. I get there is a high demand for affordable apartments and low inventory, so I didn't expect to be approved to the first apartment I applied to. But I would expect a rental management company to be able to inform me what it takes to be approved for a rental THEY manage so to not waste my time and money. Trust the negative reviews, this company is unprofessional and condescending. They very clearly are discriminating under the facade of income denial. read more

Two of my friends applied for an apartment that they were listing and they rejected us for no other reason than because we didn't match the demographic they were looking for all of our credits were good, no criminal records, and no problems with our current landlords but they still rejected us. To let us know that we were rejected instead of calling us they first sent an email to one of us saying that one person was rejected and then called the rest of us and left a vag voicemail asking to call them back which we did which was just to tell us our applications were rejected. Its was unprofessional, and even uncivil to do this. read more

Don't rent from this company, my wife and I rented a apartment from them for close to 4 years. We were never late paying the rent. When it was time for us to move on we gave them the 30 day notice. Then we get this letter telling us what we have to do before we move. Besides the normal cleaning they had us pay for a company to come steam clean the carpets. Our new place was ready 10 days before we had to vacate this apartment so we had plenty of time to clean it. We spent two day cleaning and when we left it was cleaner then when we moved in. I had put 1,800.00 security deposit and today I received a check for 1,447.50 with a letter saying that they had to send in a cleaning crew at 30.00 an hour for 10 hours to clean the apartment. There are lots of Management Companies in Napa I would recommend you pick one of them if looking to rent apartment in Napa. read more

The amount of personal information they demand beyond the exhaustive application and having to also pay for the credit report/background check is ridiculous and unnecessary. You'd think their side hustle is identity theft. read more

As an owner I appreciate Hedgerow keeping both myself and the tenants with Covid guidelines and current real estate law. My Property Manager, Jim, is extremely accessible to handle the day to day issues and always does the right thing. Hedgerow is easily worth the small fee that I pay. Tom M read more

Negatory ghost rider. Bren was fabulous. However nobody else gave me the time of day. Washing machine broken once, full of dirty water for days, they suggested I go to laundromat. Wait, what am I paying for again? Walk thru during departure felt like I was with the FBI, rude and condescending. Upstairs neighbors were clompers but not their fault, they should not have had hardwood floors with no carpet/rug. Lease felt like eternity in hell. No thank you Hedgerow, read more

We are trying to contact this property management to set an appointment for a house viewing. The woman who spoke to my husband told him that the only day that they are available for viewing is on Friday 4:30pm. Really???Really???? My husband and I are both working. We are not from the area how can we be flexible with there own schedule of house viewing. Similar with Century 21 Petaluma case, lol. I remember that! When somebody wants to view a house/property, they should have flexible time or at least could coordinate the schedule with those who are interested to view the house within business hour or sometime weekend. Is that hard? I thought they want the place rented that's why they post an ad in craigslist and in there website but it seems like they don't want that place to be rented. Maybe I should listen to the other person who posted negative feedbacks regarding this property management. Yikes! read more

We applied for multiple rentals through Hedgerow only to find out we didn't qualify for ANY of them. We thought that was strange since our monthly income was well over 3x the rent plus we had over 100k in savings. We tried negotiating with them by offering to put more money in the deposit to cover the annual difference in income and they said no. We decided afterwards to go through Wyman Property Management and we ended up qualifying for every property we applied for. I do not recommend Hedgerow. read more

Amazing! I was looking to move to Napa from across the country and Hedgerow could not have been more helpful. They kept me abreast of new apartments as they came on the market, they showed me exactly what I wanted AND in my price range (I hate when I get the "this is out of your price range but we wanted to show this to you any way" - oh, thank you). I ended up with a great apartment that I cannot wait to move into on Feb. 1. Thank you! read more

If we could give zero stars we would. Horrible!!! Inspected the house we were renting at the 1 year interval with the following comment's, "You are taking great care of this property, I wish all our renters could be so contentious!" Upon our move out we were given a move out report stating, " Nothing owed, everything clean and well maintained." After our move out they withheld over 65% of our deposit stating we had ruined the carpets and the owner needed to replace them throughout the ENTIRE house, (4 Bed/3 Bath). The carpets were threadbare and worn when we moved in. Per a professional carpet cleaner we used, " this carpet is well over 10 years old" when we had them cleaned. We lived in the house for 2 years! We sued and were given all our deposit back!! **BEWARE** read more

Unprofessional and unresponsive. We had numerous problems during the short time Hedgerow was managing the rental house we lived in (after only a few months, the owner of the house switched to a different management company, thank god!). I'll just share our most notable incidents with Hedgerow: 1. Our kitchen sink clogged and they sent someone to work on it. That person came by, worked on the sink and then left saying not to use the sink until he finished. Days went by before he finished the work, meanwhile, we were left without a functional kitchen and no one at Hedgerow seemed the least bit concerned. 2. Our bathroom plumbing was out, so they gave us a key to the vacant property next door that they also manage for us to shower there. You could compliment them for finding a solution, but the true solution was to fix the plumbing, something which they never seemed to be capable of doing in a timely fashion. Additionally, after they fixed our plumbing, they never retrieved the key from us. We kept it until we moved out, despite two different sets of neighbors moving into the house. 3. Given how hot it gets in Napa during the summer, I started asking for screens for our windows right when we moved in in April. They ignored my request for a good 6-8 weeks, then sent someone by to fix them, and he determined that the screens were all in good condition. I DIDN'T EVEN HAVE A SCREEN ON MY WINDOW!! After a few more weeks of phone calls, one of the property managers from Hedgerow finally came by the house to verify that I was telling the truth and we did, in fact, need screens for the bedroom windows. They finally installed screens 10+ weeks after we moved in. Unless things have changed (we were renting from them in 2009), I would avoid hedgerow at all costs, no matter how great the rental property is! read more

i had horrible customer service. I was interested in a rental property. I had called to ask info to set up a tour because i loved a cottage these guys had. The lady was nice at first until i mentioned i had 2 kids. She said 2 kids would not fit in a one bedroom and hung up on me. This has turned me away from wanting to see properties at this company. Then today a week later i get an email from her trying to set up an appointment for that same property. I am confused as to why such a bad service couldve happened when the website is all about this company has great customer service. I was just trying to keep a roof over my childrens head. And we cant afford much more than a one bedroom. We are in a studio now that we have to leave by the end of the month. If a listing owner only wants 1 or 2 people to reside there it should be stated in the advertisement to begin with so hard working people on both ends arnt wasting time contacting properties that are not what they are looking for. I have had positive experiances at other showings with male realtors in this company. But after speaking to her i have completely given up hope on finding something nice for my family. I wasnt goin to complain but since she emailed me after the fact i felt that she must not really care to even bother on who shes spoken to since she did ask me for my information. read more

I have never been given the run-around like I did with Hedgerow. For 1 week, they told me they had "lost the keys" to a property I had expressed GREAT interest in renting, so therefore were not able to show me the inside. Without even seeing the inside I was ready to put in an application, but they refused until they could find the keys. Find out a week later (after calling diligently every day) the place had already been rented. Why would you string someone along for A WEEK? How can a property management company LOOSE THE KEYS? Home owners: do not trust your property in Hedgerow's hands! Renters: Do not rent from this irresponsible management company! read more

If you are on Yelp and see companies with only 5 stars and 1 stars you can bet the 5 stars are phony. I disagree with any positive thing said about this business. BEWARE! This is the most disorganized unprofessional company I have ever dealt with. Even though I left my lease early they did not prorate my rent, overcharged for cleaning. Buyer Beware! read more

Property owners (& renters), STAY AWAY from this property management company. The person working with us (Carolina) was unprofessional and rude. In over one month, she found exactly zero leads. It took several reminders and a couple of weeks to even get her to put an advertisement on Craigslist. This was the FIRST warning sign. ! Then we ourselves put an advt on Craigslist and found 1 lead and made the mistake of sending it to her. She promptly claimed it as her own and started showing them other properties and told us that unless we reduce the rent they will select the other property. Seemed to be a pressure tactic, and we refused. This was the SECOND warning sign. !! The lead that we found was very interested in the house. And they kept sending us emails. But instead of moving forward with the credit check and other process, Hedgegrow kept insisting that we reduce the rent. The renter was willing to offer $x and Carolina wanted us to reduce it further by $200 more !! This was the THIRD warning sign. !!! In my opinion, it looks like Hedgegrow wants the property owners to do all the work and simply collect a commission. Reading the other reports in this forum it looks like, whether you are a property owner or a renter, Hedgegrow is only looking out for themselves !!! STAY AWAY... read more

Three words to describe Hedgerow: 1. Heartless- After looking for a house for two months we were approved for the perfect house for us...only to have it yanked away from us two days later with no warning and given to another renter! 2. Unprofessional- When we went to tour our second choice house, the realtor knocked on the door to find a confused tenant who told us he had retracted his notice and was not expecting any tour. 3. Ignorant- We toured a house with really nasty carpets and asked if they were going to replace them, to which the realtor replied, "They are fine, I think they just cleaned them." Hedgerow sucks, unfortunately there is not much to choose from in Napa. read more

Hedgerow properties, a fare warning. I was a tenant of theirs for 5 1/2 years. I kept my apartment clean, and paid my rent on time. Upon moving out I got back 1000$ of my 2250$ deposit. I left the place in as good of shape as I found it. I would be super careful with them on your lease agreement, it seem like a common theme is to price gouge tenants on every little thing. They charged me to have my carpets shampooed, and to have a professional cleaner come in and re clean the place after my family spent 1 whole day detailing the apartment before we handed in the keys. They never inspected our apartment, just sent us a bunch of estimates with 1/2 of our deposit back. The first year we lived in the apartment we didn't have a carbon monoxide detector and only 1 smoke alarm in a 2 bedroom apartment. My warning is to fully document everything that happens to your apartment, if you get a 1mm scratch on something report it, and document it yourself. Take pictures of everything, video is better, and prepare not to get your deposit back. My advice, do not rent from them! read more

We just moved from overseas and needed a home when we landed for us and our two critters. We had no opportunity to view potential properties or to sign papers in person beforehand, which could have made us a risky customer to take on. Not only did Mary Marsey communicate promptly, professionally and effectively, she made our transition to our new home, stress-free, complete with kindness that made us feel welcome. A heartfelt thanks to her and the team. read more

Everyone is very nice and very helpful! They were willing to show me properties on a moments notice during business hours. Their properties were very affordable and they were very helpful with the application process. I would recommend going through this company to rent properties. read more

Jim Wisinger is the most professional property manager we've ever dealt with. Helpful and honest. We were able to do all paperwork electronically. And we got the rental of our dreams in the midst of a relocation from Chicago. The office staff was all helpful and polite, scheduling appointments and answering questions as needed. Plus, looks like there's a great taqueria across the street. read more

I am so disappointed! Thoroughly enjoyed meeting the property managers and speaking with Bren on the phone. Applied for a house and got a call from Anna. I had included a cosigner because we know our credit isn't great. Our income is well over the 3x the rent, but wanted added security with a co-signer knowing our credit isn't perfect. She was rude and condescending to me on the phone. Told me that if we have any kind of derogatory mark on our credit that would would be denied. That co-signers are only for people who don't meet the income requirements. WTH? Really? Wow. I asked if we could use our application fee from the co-signer that we didn't need to use on my partners application and was told no. She said it was your choice to pay the fee for a co-signer we didn't tell you to do it. So I'm out the co-signer fee now. This whole situation has left such a bad taste in my mouth, I withdrew my application. Why would I want to rent from a company whose treated me so rudely on the phone. I can only imagine what it would be like if I had an issue with my rental. No thank you. read more

Over the past 10 years Hedgerow Property Management has been managing my properties and during that time has done an outstanding job. They're quick to correct problems when they arise and their advice is well thought out, fair and timely. Property management has become a complicated and intricate business and I can count on Hedgerow to keep me up to date, current and worry free as they watch over my investments. I highly recommend Hedgerow Property Management to anyone looking for guidance and help in this specialized field. read more

I called Hedgerow on Friday 2/3 and spoke with Debbie to make 2 appts to meet Jim to visit 2 separate properties on Monday, 2/6. My colleague took off work that Monday to see the 2 houses. Come Monday, 2/6, Hedgerow calls to cancel 1 appt and change the time of the other because it was more convenient for their schedule. Jim did not show up for the one uncancelled appt. Very unprofessional and rude on the phone. I would not recommend using this company if you are looking to have a positive experience. read more

Hedgerow has been completely unprofessional and difficult to work with. Their staff is inconsistent with information and choose to ignore renter concerns. They do not show that they hold customer service to any regard. They will do and say anything they can to get you to sign a lease, and go back on their word once they have your signature. Prepare to make multiple phone calls to get answers to simple questions, and prepare to speak with someone different everytime. Most responses are rudely spoken or written. Renters BEWARE...they look like a great company from the outside, but once you sign a contract with them, expect that treatment to go right out the window. Unfortunately, they have some great properties, but heed this warning...no place will be worth the time and energy you'll have to put in to work with Hedgerow. read more

Here is my opinion: I dealt with the place with no luck. I could not find a manager I felt comfortable--a person did not come for showing, another just saying pay $xx with no interest in showing properties, another just saying different from time to time... I just could not find any comfort with this place. read more

The tenants Hedgerow placed in a property on our street seem to think they could run a trash hauling business from this rental property. Complaints to the owner and Hedgerow did not bring any response. This was eventually stopped by the City's Code Enforcement Officer. Their new business venutre is dismantling wrecked trucks in their driveway. The property is not being maintained to neighborhood standards. It has peeling paint and obviously both Hedgerow and the owner's only interest is in collecting the rent. This used to be a nice residential neighborhood until Hedgerow diminished our property values. If you are property owner give this company a miss. read more

Learning our current rental was going to be sold, needed to find something fairly quickly. Multiple phone calls and messages to Hedgerow resulted in no call back. Apparently they don't work on weekends. Unit we wanted to rent took 5 days to get a decision from an owner about our pets. When answer was no, they showed no interest what so ever in helping us find something else. And we have impeccable credit, mature couple with good jobs. Sad.....I guess the rental business is so good, they don't need to provide much customer service. read more

I am in the middle of a very expedited move from San Francisco to Napa, and Heather and the girls at Hedgerow Property Management have been wonderful; doing everything they can to accommodate me! I can't wait to move into my new place later this week - thanks to their willingness to help and great customer service! read more

First I must begin with stating that the property we rented was beautiful, well kept and we absolutely loved it. What we did not love was Hedgerow Property Management as a Property Management company. There seems to be no protection for renters like ourselves and therefore Yelp is our only source of justice. For the record we paid rent on time every month the entire time we lived in their property, 13 months. We never complained and never required anything of the maintenance guy. Shortly after New Years 2010 our upstairs neighbor's toilet somehow flooded our bathroom via our bathroom sink. If this isn't absolutely foul, I don't know what is. But that wasn't the issue. The issue for us was how Hedgerow Management handled the situation. The plumber took 2 days to fix the situation, during which the bathroom was unusable and unsanitary due to feces being spread over the rugs, floors and cabinets. When we turned receipts in for replacing our rugs, wicker wastebasket, hair brush, etc, only half the items were replaced. The items we replaced were only necessary items and only totaled $160. They reimbursed $60. More important to us than the monies was the attitude given to us by the Property Manager assigned to us. She was abrasive, rude and made us feel like we were criminals. She also did not return phone calls for several weeks. We were so frustrated that we wrote a letter and hand delivered it to the office for the owner, Mary, who never ever ever responded. A month later, after we had moved out, I went in to speak with Mary face to face and tell her how disappointed I was with the Management of her company and how disappointed I was that she never responded to our letter - all she did was say OK and walked back to her office. Today we received our deposit refund. We were shorted $150 for things we had fixed but they claimed we had not. I know this is a sob story for many renters, but I have never, ever had a rental deposit not returned in full because I always leave my dwellings pristine. At this point it is not worth my energy and time to continue fighting with Hedgerow as my husband and I are busy people and we hate the negativity in our lives that Hedgerow creates. They are poorly run and they have absolutely zero respect for their tenants. Renters beware. read more

Painful experience. Called the first day a property showed up on Craigslist and even drove to the office to fill out the application needed to view the property. Confirmed we wanted to rent and were told there would be no commitment from the owner until the current tenants vacated. Called every two days to check. Spoke to a different person each time, but never to the office manager who was always "occupied". Every time we called heard same message that no priorities were given and all applicants would be reviewed by owner once property became available. Continued to call to be reassured there was no priority list. Then one day, before the deadline, we were told the property was rented. Explanation: "the office manager thought only one person was interested". I viewed my experience with Hedgerow Property Management as a total debacle. Every encoutner left me with feeling that I was being given a run around, almost passive aggressive. My last call confirmed that premonition. read more

Property owners should NOT trust Hedgerow Property to find tenants. Hedgerow is dishonest, unreliable and lacks communication. Carolina, Stephanie, Indiana are a few of the folks working at Hedgerow. They will tell you what you want to hear, but they do not deliver on their words. We contacted their CEO who sounded concerned and we thought the relationship would improve, but unforunately it never did. The CEO just like her employees under delivered. The biggest regret was contacting Hedgerow who came highly recommended by Coldwell Banker. You have been forewarned. read more

. We had our property with Hedgegrow for three years. My husband was gravely ill and we live out of the area. We depended on them to do what was right and take care of the property. It did not happen. I have since sold the property and I might add at a loss because the renters had been allowed to absolutely trash the house. , In addition to all of this we had to take pictures into the office to show how damaged the house had become in order to receive our security and cleaning deposit back. At that we were only given a parcel amount read more

I read all the negative reviews and think, is this the same company I've been dealing with for the past 8+ months? Because Hedgerow Property is awesome! Indiana, Analise, Beth, and all of the other staff are super friendly, ultra responsive, and a pleasure to talk to. Any time I leave a maintenance request, it is handled within 1-3 days. My calls are returned promptly. I'm very satisfied with Hedgerow. I'm happy to report that they either fired everyone that used to work there or have retrained the staff. Whatever the case, as a renter I highly recommend them! An excellent property management company for sure! read more

I was very impressed with everyone I met at Hedgrow. Each person, whether a planner, an agent or an operations person, went beyond their role to help us. As we all know, finding a new place to live can be stressful, but there was no stress in dealing with Hedgerow. They consistently communicated and always had the answers to my questions. More importantly they respected our price range and never pushed us to see something outside of it. I would highly recommend them. L. Davidson read more

This is the WORST management company I have ever dealt with. First let me say I never write reviews for anything, but because of this place I feel like this needs to be said. I lived at a residence for my entire term. I recently got a job somewhere else and my new job needed me to be working for them in two weeks. Once I found out I immediately told them about it, but they did not care. They said I would have to pay for an entire month of rent even tho I would not be there but maybe for two weeks. Could not believe they would not understand my situation, I always paid my rent earlier for the entire year and a half that I lived there. And they were going to treat me like that. Anyways I said whatever and paid figured that was what I was going to have to do. So when it came to getting my security deposit back they told me it would be 21 days before they would send it to me. 21 days past and still no check. Finally received the check and they only gave me $1025 from a $1500 dollar deposit. Said the house needed cleaning up, which was a total lie. My house was great and I have lived at apartments and homes and have never had that much ever taken from me. When I called and asked what needed cleaning up, they told me there was dust on the windows. WOW!!! Dust. Well it gets better, so I again say whatever and deposit the check, well after depositing the check I get a stop payment and a fee. And I still don't have my deposit. Please hear me out, do not DO NOT go to this company. They will rip you off when you leave. And do not deal with Sylvia she is not professional. read more

I lease for six months, I Rent it in the summer and did not use the heating unit until November that got cold, heater was not working, I talk to Annalise from Hedgerow Property Management and I was told to talk to PG&-E first , I called PG&E and they did not have an appointment until 3 weeks later, talk to Hedgerow and I mention to them that I have a 4 year old and it was very cold !! I was tell that first- had to be inspected by PG & E, I wait 2 weeks for PG & E told me that a new furnace was need it !! wait another week to get it fix, 2 days later the heater was no working, I called Hedgerow, two hours later Jeremy Jack, Inc call, They wanted me to go and reset the heater on my own! I was working so I got Charge $ 49.00 to pick up a key!!!!!!! and additional $98.00, 4 days later I got a 30 day termination notice With out a reason! Thanks Hedgerow!! By the way the law says that if you don't have heat you don't pay rent in till is fix! And I pay on time every single time!!! read more