We've been working with several management companies in our home search. Most have treated us quite poorly, like we were asking them to commit a crime in showing us a home. Most were very unaccommodating and insisted we arrange our schedules (during work hours, M-F) to accommodate their schedule. We usually had to wait 2-3 weeks just to see the home and then another 1-2 for an answer. So slow! We found a home listed by Rent Napa Valley, on a Sunday. We were in the area (an hour away from our current home). We sent a request to see the home and were amazed that we got a response right away by text and were able to schedule a self-tour in less than an hour. No need to drive back on a weekday during work. We loved the home and applied that evening. Before close of business on Tuesday, we had been approved and signed a contract. David was great to work with! He answered his phone, took time to talk with us and get to know us, and responded lightning fast with emails. What a simple and rapid process. Now we are relaxed and getting ready to move into our new home! We highly recommend looking to Rent Napa Valley if you're looking for a new home! read more

Rent Napa Valley has taken care of my mother and me since we moved in over 3.5 years ago. We were defrauded out of an apartment and it blew up our lives, but Julie, the property manager was so adamant that we be made whole again, and reassured us that we'd be okay. She got us into our current place. She's INCREDIBLY understanding, ALWAYS willing to go above and beyond for her tenants (and she manages numerous properties), and calmly and promptly takes care of things that need to be done. She's the best landlord I've EVER had. Truly. And I'd rent from her and Rent Napa Valley at any time. I'd also suggest RNV to other pals that need housing. She's truly incredible and I'm so grateful to her. So are the other tenants in my building. read more

Julie at Rent Napa Valley is a godsend. I rented a home with her as property manager for almost two years and she was always very responsive, helpful, and informative. Whenever I had questions or concerns, she was very prompt with her reply. I should also mention that we dealt with a very difficult homeowner with unusual beliefs about tenants right and property rights, and had a few hiccups along the way that Julie was able to straighten out with grace and timeliness. When my deposit was threatened due to a misunderstanding, she was able to correct the misunderstanding and both the owners and renter (myself) left on good standing. Thank you Julie! As a side note, I really appreciate the online portal for rent payment. It's convenient to make payments online and track charges, especially if there are multiple roommates in one home to see who paid what. read more

I am waiting for the day that I could have Julie as my property manager again. She set the bar so high on professional knowledgable property management that its hard to be satisfied with any other agency. Not only do her years of expertise show, but her ethical and balanced position on property management is unparalleled. As tenants vary in life experience, personal preferences, and ability to understand the complexities of property management you can without a second thought trust Julie and Rent Napa Valley to do what is right. read more

They will not return your full deposit! It has been more than 21 days (which is what is stated on the lease for returning deposits) and I have not gotten anything back yet. When I called today, I finally got someone on the phone who told me they have deducted about $120 from it...without my knowledge or authorization, and completely unjustified. Amberley was unprofessional and somewhat rude from the beginning, should have trusted my gut. She also did not respond to my emails in a timely manner. I lived there for one year and could not have been a better tenant, rent on time every month, and left the place cleaner than it was originally rented to me. Even let them show the place with less than a 24 hour notice. This is how they show their appreciation. read more

Hands-down the easiest way to find rentals in the Napa Valley. They handle apartments, houses, etc. They also find tenants for owners who need some assistance. How else can you find a rental nowadays? The paper?! Bah! read more

I rented a cottage in Calistoga through this company. They advertised the property on their website and an employee named Amberlee was the contact. The living situation was completely misrepresented and many of the amenities that where supposed to be included in the rent where not. We where constantly harassed by the landlord and realators. Rentnapavalley did nothing to ensure our tenant rights where protected. This company exploits the shortage of housing in the upper valley and I would not recommend them to anybody. read more

While I was renting in Napa I was fortunate enough to have been clients of Rent Napa Valley. My rental was managed for two years with them and I could not have been happier. Each time I needed maintenance on my rental, they responded with in an hour and got right on it! I really didn't have to worry about a thing. The ladies in the office were always extremely friendly and very helpful. Any problems I had were quickly resolved. Julie is amazing! She's so personable it felt like I was working with a friend, not a manager. They kept their word on all their promises (as well as their rental agreement!). I only moved out because I needed a bigger place! I am by far extremely pleased and would recommend them to anyone! read more

We rented our home directly from the owners for nearly 24 years with NO issues. When the husband passed away, his wife hired Rent Napa Valley to handle their properties. The original owner of RNV sold to the company Julie works for and everything changed. Julie immediately asked to do a "walk through" and asked us what needed to be done. We thought it was great that they were finally going to put some money into the house after living there for 25 years. They proceeded to fix things on the property WHILE WE LIVED THERE, (i.e. septic tank, master bath, new roof, painting, etc). It was a HUGE inconvenience, but we thought finally we'll have a nice place to live. When they completed all the renovations, my wife came home to find a 30-day notice on the front door! They never asked if we were willing to pay a higher rent. Nothing, no communication whatsoever! This is how we were treated by RNV after living in the house for 25 years, raising our family there, and ALWAYS paying our rent. I would NEVER use their services. This is not how locals are treated in St. Helena. In fact, we looked at another house to rent, and as soon as we found out it was managed by RNV, we had no interest in the property. After we lawyered up (they also knew we were going on vacation out of the country for over half of the 30 days and could never be out in 30 days after living there for 25 years!), the owner "gave" us one year to find a new place and move out. They ended up raising the rent by 42% to the next tenant. Not even sure if that's legal, but by then we didn't want to have anything more to do with Julie and RNV. read more

My husband and I worked with Julie from rent Napa valley to find a commercial tenant in the town of Calistoga. She has been amazing! So patient and helpful throughout the entire process. We really appreciate her and the hard work she does and feel lucky to have her as a property manager. Thanks! read more

This property management is the worst I have ever dealt with, My advice to ANYONE it if you rent or are thinking of renting any property from them, document absolutely everything you can, take infinite berore and after pictures of every corner of the place, I believe that is standard for most places but you must be extra with these folks. If you did do some kind of damage or repair needs to be done DO IT YOURSELF, keep any reciepts. These folks will suck every penny out of you!! If you pay some one to clean it have them sign a written statement that you did infact paid someone, date it initial it time it anything you can! BE WARNED they do not keep their maintenance promises either. read more