@ewmonline
On June 3, 2019. I visited 110 Buchanan St and was fitted for and ordered a Kilt - 375 pounds. I also purchased a Jacket and waistcoat - 429 pounds.
I took delivery of both items sometime in July. The kilt didnt fit me, on the tightest buckle, it slipped over my hips.
I contacted store, they advised to ship it back and they would refund the shipping and make it right.
I shipped it back and it got stuck in customs, only to be returned to me a couple months later. Store advised to ship again, i did.
They made a new kilt and shipped it back to me, this one, i cant even tighten up the loosest buckle, its too small. If i suck my belly in, i can tighten it, but it looks terrible.
I have been very patient with the store, im missing some of the details here, im just trying to paint a broad picture to start a discussion.
I have advised the store that I have no confidence in actually getting a well fitting kilt at this point and would like a refund along with the shipping reimbursement.
I also advised them that i have started the process with American Express to get the charges reversed if they dont play ball. This can be easily cancelled.
The store has advised me to wait for the charges to be reversed.
I've been extremely patient with this whole process, I'm extremely dissapointed right now. I feel like i am getting the run around because i live in the states and cant walk into the shop and raise hell, if i wanted to.
I'm looking for somebody to make this right for me at this point and hoping that this customer service option can help.
Many Thanks,
James Bell read more