If you are a nurse looking for a place to work, I'm sure Aveanna/Premier is great since they seem…read moreto care less about the families that need their help than they do about keeping nurses on staff. The nurses seem to have free reign to call in, stop coming in, make demands, etc. We had not had issues until this last year. I'm not sure what changed but we also have a new care coordinator on our case every few months. Further evidence that patient care is not important, if Aveanna/formerly Premier cannot staff all of a patients hours, they do not allow you to split hours with other agencies. Essentially, holding hours that they can't fill hostage. If you have 1 nurse you like filling a portion of the hours but can't get coverage for the rest, you are SOL. Since January (5 and a half months), here is what we have experienced trying to find help for my 8 year old son. LVN #1.) LVN calls in often. We wait until they have a replacement and let her go. LVN #2.) Replacement is unqualified for the job. Additionally, comes in for about a week, calls in for 2 days and we advise not to come back LVN #3.) Another new LVN is with us for about 8-10 weeks. Misses 6 days total. One day calls in because she's stressed out that we had to call an ambulance for my son the day before. Has a bad attitude, rolls eyes when asked for help. We decide to tolerate until a replacement can be found. Without notice they move nurse to another case at her request citing that she was a new grad and decided she didn't want to do feeding tube patients after "trying it out". Management tries to placate us by saying she just wanted to "grow her skills" as a new nurse. I don't know about you but even 2 week notice is customary for quitting a job. Instead of giving us notice, they immediately give her another case, leaving us without help again. We request no newly licensed LVNs without experience from here on out and I advise we are not a training family. It's a lot of work for me to teach and I want someone long term. LVN #4.) We interview a nurse making all requirements for my son's care clear including him spending his days rolling around on a gymnastics mat since he can't walk. She tells the agency and is at the interview that this will not be an issue. I again take time off work losing income to train her. I spend an entire day training here. She then calls the agency and says it's too hard on her back and will not be returning. Aveanna/Premier needs to set patient care to be at least as important as keeping nurses on staff rather than prioritizing keeping LVNs on staff at the expense of the families who are depending of them for help. I believe that they prioritize nurses because they see and interact with the nurses during training, interviews and reviews but no one in management or case care who is responsible for staffing for the patient ever actually sees the families in person. Instead, these relationships can be kept at a distance since the only communication that happens is on the phone. It's easy for them not to care as much when they do not see the patient or family as actual people.

This is a scam. Does not give the type of care they promise and when you try to cancel they are…read morevery rude.

This experience was emotionally exhausting and incredibly upsetting. Visiting Angels added…read moreunapproved charges to our account for services we did not authorize, and in some cases did not even receive. Discovering these charges felt like a betrayal, especially when you're already overwhelmed trying to care for a loved one. Instead of compassion or accountability, we were met with "we will call you back" and excuses. They never called back. We spent hours calling, emailing, and questioning charges that never should have existed in the first place. The stress and anxiety this caused our family was overwhelming. No one should have to fight this hard just to understand why their money is being taken. This company markets trust, care, and integrity--but when it came to finances, we felt taken advantage of at one of the most vulnerable moments of our lives. The emotional toll of dealing with unexplained billing on top of caregiving responsibilities was devastating. I would never recommend Visiting Angels to anyone who values transparency, honesty, or peace of mind. Please learn from our experience and look elsewhere.

Danielle Wilson was truly fantastic in working with us to find care for my stepfather. She was…read moreflexible and gave us the time we needed to figure out the right situation for his needs.

I had a bad experience with LinCare they are very rude. I been with the same cushion for CPap…read moremachine for a month. I did not know that I need to change my cushion every 2 weeks Marcos V. did not explained well. Also they only give me 2 filters. My husband got his CPap machine yesterday from another company he got 6 cushions and 6 filters and we have the same insurance. When I call them to explained me why I have less supplies than my husband their only explanation was they had less supplies. If I was told that they have less supplies I would understand, but they did not told me.

I have been on oxygen for the last 6 years. My first supplier was Apria (terrible). The second was…read moreSuper Care (not much better). Now I am with Lincare (fantastic). I am very pleased to have them take care of my medical needs. They do a great job !!

David and his caring staff took exceptional care of my mother, and then my father, in the final…read moreyear of their lives. It was my parents' strong desire to remain in their home of 49 years until their final day, and we could not have managed this to occur without the amazing and dedicated care from the Home Instead team. Care began with help just a few days a week, gradually escalating to every day and lastly 24/7 care. We benefitted greatly that my father had the foresight to purchase Long Term Care insurance 20 years ago which included a 5% annual inflation rider. His two policies largely covered their increasing care. On more than one occasion and late at night, David made a personal visit to my parents' home to scoop my fallen mother off of the floor in the days before we had overnight care. His dedication, and that of the caregivers, gave us an invaluable peace-of-mind when we couldn't be there with my parents. I will always be grateful to Home Instead for the blessing they provided our family and I cannot recommend them any more highly.

"Top Notch" which sums it up. I interviewed 3 companies for care for my stepdad Pete. Sooooooo…read morehappy we went with Home Instead. Communication with management, staff was spot on! Caregivers are awesome, punctual, my Dad was so comfortable with them. Mary & Steven are incredible to work with, thank you both from the bottom of my heart.

There aren't many listings for this type of service on Yelp - and the services on Yelp don't have…read moremany reviews. Many other sites that have reviews are referral sites or services and aren't independent. Makes it tough get reliable info when you really need 5 star Home Care Services - and it's not like you just say "well, won't go back there - will move on in my bookmarks! This service provides in home caregiving on an hourly or live in basis. My mom had a stroke 4 years ago and I made the decision that a nursing center and other assisted living facilities weren't the right placement for her - I wanted her to stay in her own home for a variety of reasons. The services are not cheap - and often not covered by insurance - unless you have a long term care policy - Some people hire Caregivers independently - this will save you some money in the short run, but in the long run it's a very bad idea. Much better to go with a service - Let them do the hiring, firing, background checks, payroll, taxes, work mans comp and other insurance - as well as deal with sick days, substitutes and schedule changes. This is the second service I have used - the first one went out of business - and Colonial picked up the ball for clients of our former service. I am glad they did - they are a huge upgrade! Caregivers come and go for a variety of reasons - it's a variable that can't be controlled - the longest we've had was over a year. I am very happy with the caregivers i have at this time, and my impression is that the quality of caregivers from Colonial are more professional and higher quality then my previous service. Caregivers are "feel" type of thing - you need one that works in terms of personality, etc. - finding the "right" people for my mom's needs is sometimes a challenge. Mostly what you are looking for in a service is just that - service - I have found Colonial to be 5 star in every area - Every person I have dealt with has been great- starting at the top with the Owner/President Trevor, their Client Services Manager & Personnel Supervisor Nancy, Field Care supervisor Chrissy on down to our caregivers and their occasional substitutes. These people not only provide great service - they provide caring, understanding service which is much appreciated in these type of circumstances. Colonial has earned many certifications and awards - You can also feel good about supporting a family owned business that's been around over 20 years. Peace of mind is what you really need - and Colonial HCS gives you just that. 5 stars - "as good as it gets!' If any of my fellow Yelpers have questions - please feel free to contact me!

Colonial Care is the best home care agency I have ever worked with in my career as a social worker…read more Their staff and administration are extremely responsive and professional. One of my clients is bed ridden with Glioblastoma. Through their careful vetting, Colonial Care found the perfect caregiver (Maria)! She has proven to be an empathetic and sensitive health care provider who anticipates the needs of her patient far in advance. She is not only a caregiver, but shows how much she loves her job and my client every day, as she shows up with a smile and uses humor and love to help in the most difficult circumstances.. She respects my client and treats her as a person, not just a patient. I highly recommend Coloniial Care to anyone who is searching for an exceptional agency to assist with caring for their loved ones, and would go to them first when the need arises for future clients!

First light home care has taken care of my mom and dad for over six months. While there have been…read moremany different care givers over this time period, for the most part, the care givers have been compassionate, reliable and kind hearted. Some of them have been great! I wish I could give those folks five stars on here, and a hug! By and large, this is an excellent group of caring folks doing a very difficult job. You can count on these folks to help you out in times of need!

Five stars all the way! We need help with my 90 year old mother asap and FirstLight was there right…read moreaway to help us get her home safe and then 100% help her at home with showers and 24 hour care. Vee worked with us as our needs changed from 11/2022 until 04/2023. All the caregivers that were sent to help our mom were 5 star but I have to give a shout-out to Maria. She is like family to us. The hardest most caring person ever. I wish we could have Maria here with us every minute of the day. If you need help with an elderly person I would without a don't recommend FirstLight. Thank you to everyone that help with my mom. Kendra

Highly highly highly recommend 24 Hour Caregivers in Orange County! Allen was incredible in getting…read moreme linked with an amazing caregiver (Noel) for my grandfather for post-surgery recovery support. Noel was attentive, compassionate, patient, and professional. This is our second time using 24 Hour Caregivers and we will definitely be back when another caregiver is needed!

I would highly recommend 24 Hour Caregivers. Very warm and friendly staff and the entire experience…read morewas top notch. The care quality exceeded my expectations.

I'm surprised that Avery has received five stars rating, I had applied to work with Avery a few few…read moreyears ago, I spoke with both James and Megal, they were friendly but they are tricky, they asked me to meet and greet patients without paying me, and when they asked me again, I said, you have to pay me, unfortunately it didn't up well, Avery is not a good fit for me,

I loved working with Avery home health. Communication was key in the company and they want you to…read moresucceed as a nurse. They are there to help you every step of the way. Drew was always one email or call away if I had any questions. Overall great company to work for and absolutely loved working with the families. I ended up moving otherwise I would still be working with Avery. Thank you for making my experience as a new nurse an easy transition.

We cannot say enough good things about Graceland Hospice. Everyone we encountered was absolutely…read moreincredible. So kind, compassionate, and willing to help with making my father's last days comfortable and dignified. Dr. Dastmalchi was so empathetic and willing to listen. He was my father's doctor when he was brought into the ER, and followed him through discharge and into hospice. He met us where we were at and made sure we felt we were in good and capable hands. Francis Guerrero was incredibly helpful and efficient in getting my father's care transferred to Graceland. She came to visit my father and our family on a Saturday afternoon, and by that evening, everything was set in motion. She took care of all of the logistics. Karl (nurse) came to do the first "tuck in visit" for my father at home within 30 minutes of being brought home by ambulance. He was so kind to my father and immediately tended to our needs. Karl was willing to jump right in and do the hard work the hospital was unwilling to do. Karl made sure we had all of the comfort medications we needed for him. The next day, Haydee Palomino (nurse) came to take over my father's care. The agency listened to our request to have a native Spanish speaker. My father felt right at home knowing he was able to express himself freely, and knowing she would be culturally competent. She was wonderfully gracious with my father and made him feel at ease right away. She ordered all of the equipment we needed and checked in that afternoon to make sure it had all arrived. She validated all the work we had done to ensure a smooth passing. On the second full day with Graceland, my father passed away peacefully. He was calm and comfortable in his final hours. We couldn't have asked for a better experience with hospice. Thank you Graceland for making a difficult time in our lives as smooth as possible.

Hi, I'm annie Caregiver. Thankful for this Hospice care. They are really good in all aspects…read more First is Dr. Sieu, Darlene's Visiting Nurse Kristyn and bath lady Maria. Special thanks to Julia who is in charge of the supplies. They are good at doing their jobs. Kudos to GRACELAND HOSPICE