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    Heaton Roy E Ostopth Phys

    3.4 (5 reviews)

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    Ballston Family Medicine

    Ballston Family Medicine

    3.0(22 reviews)
    0.9 mi

    Doctor Miriam Cusicanqui was just great -- she offers comprehensive primary care in the Washington…read moreDC metro area. The entire time I was there, I felt like I was in good hands. She was very warm and friendly, looks at you when you're talking to her, smiles, answered all my questions, and did NOT make me feel rushed at all to get to the next patient. The health form to fill out is one page, very simple and hassle free. Despite the short information gathering process, you should have plenty of time to discuss any issues with her and get prompt and knowledgeable answers. After this first visit, I give her my recommendation, at least for a routine checkup.

    This is a copy of the email I sent in order to get my records, which I was charged $30 for to…read moreswitch to another practice. "After two really horrific, runaround and disrespectful experiences in communicating the need for a follow up visit on 7/2 re: lungs being weaker after to a previous 6/27 visit. After being denied that visit until 7/5 I communicated a need for longer steroid (previous one ran out) and a prescription for unexpired albuterol treatments, I'd like a hard copy of all my medical records as I'm choosing to switch medical care to a doctor that employs people who also care about patients. After the visit with my doctor on 6/27 and talking to her on the phone on 7/2 re: the two prescriptions needing to be called in, on BOTH occasions the CVS on Van Dorn didn't receive 2 of the 4 medicines after the in person office visit on 6/27 and didn't receive 1 of the 3 medicines prescribed after taking to the doctor on the phone 7/2. On 6/27 they called and get the latter two filled for me contacting the doctor. As of 7/5, the CVS still doesn't have the symbicort daily inhaler that Dr. Cusicanqui told me she'd be calling in. When following up after calling the office, I was told that CVS should have told me it wasn't covered and a different one was. He claimed to have no idea nor did he volunteer to reach out to my doctor. To clarify, I called the CVS while on the phone with the office manager and he hung up on me as I tried to get them both on the line. Shortly after CVS called with me on the line and the same office manager relayed my doctor called in another inhaler without my permission or explaining the difference to me. The CVS pharmacist relayed they are not the same as the symbicort is to open up the lungs while the other is only a steroid. I have serious concerns as to why I was lied to by the office staff person 7/5 and why BOTH on 7/2 and 7/5 I was told that I need to wait to hear back from the doctor for 48 hrs after still being sick from a prior visit. I'm still bewildered by This uncharacteristic treatment from this office but, concerned enough to find a new doctor where the office is helpful, honest and compliant."

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    Heaton Roy E Ostopth Phys - physicians - Updated May 2026

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