Updated: If I could give the management staff less than 0 stars, I would! They have all these 5-star reviews because of the excellent doctors and the fact that they text you repeatedly for reviews after your visit. Charlene, the operations manager, is rude, condescending, and unsympathetic. I came in for an appointment 20 minutes instead of 15 minutes late, and they refused to see us. My husband had an appt with Dr Rimicci.
I took time off work and drove us there with an 11-month-old, and all Charlene could do was talk to me like I was a two-year-old, or perhaps she didn't think I spoke English because my husband is Latino. I told her we hit traffic, and anyone with children understands what getting out of the house can be like. Instead of being kind and telling me they wouldn't see my husband, she said in not a nice tone that we needed to take the people who came "on time." They wanted us to return home at 11 am, which was 830 in the morning. That's fine if their final decision was to see us, but she did not need to speak to me the way she did. I then asked if he could get the blood work he was planning to get, and Charlene came back, talking to me again like I was stupid, saying the doctor needed to see my husband first, etc. When I asked her to stop speaking to me like I was a child, she gave me a nasty look, turned around, and walked away without saying a word. Remember that other patients were in the office, and she spoke loudly. To top it all off, I called James, supposedly the big boss, who told me he didn't believe what I was saying. He said Charlene is excellent, everyone has a different perspective, and he spoke to many employees in the office who didn't have my opinion!
Total BS!. Even my husband, a very mellow person, said she was not a nice person, and I was not overreacting whatsoever!! When James called me back, he said, "Well, we have a stringent policy; he had already decided my opinion was invalid before even speaking to me. She should not work at a doctor's office if she doesn't know how to treat people properly--feeling extraordinarily disappointed and mistreated along with James, who does not know how to speak to patients as well. As they say, the crap trickles down. No wonder Charlene feels she has the power to get away with whatever she wants. I will only go back there because I love my doctor. This office has always been poorly run. They wouldn't see us for five extra minutes. How many times have I gone there and waited for 30 or 45 minutes before I see the doctor?
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We came back today and checked in on time, and Charlene (whom I made a point to try to avoid waiting to check in until she moved from the front) came out from behind the front desk to tell us my 11-month-old son needed to put on a mask! Are you serious? That's what you would call retaliation because I complained to her boss. The last time we were here in the office for over 20 minutes dealing with that other horrible situation, she never said a word about putting a mask on my son. I am even more appalled and shocked! How can you choose this day and not the other to say you want my 11-month-old to wear a mask?
After all that, it turns out he has high cholesterol; this is not what you should deal with in an already stressful and life-threatening situation!!! They considered none of that, and I know I'm not the only one with issues. Past reviews support that! Speak up so they cannot continue to get away with treating people this way!
Dr Rimicci is the best. I have visited him for many years, and he always takes excellent care of me! read more