Outstanding moveout cleaning! Heather was amazing and a godsend when it came to a disaster moveout from Alameda. She worked with me on a constantly shifting schedule. Her crew did a great and rapid job cleaning my apartment and I couldn't be more pleased! read more

We moved away from Alameda for about 4.5 years and came back and Heather was still delivering great cleaning services. She is flexible and well-priced. Thanks Heather! read more

I received a deep cleaning today. Leading up to the cleaning, Heather was responsive and inquisitive, even asking about my priorities for the cleaning, which I had not had from any service in the past (I have worked with several in Seattle and one in the South Bay). On the morning of the cleaning, Sonia was 15 minutes late. We had given instructions for where to park, how to get into the building, and how to get into the apartment but she only received part of the instructions from Heather. So instead of just quickly buzzing Sonia in as I expected, I received a call that she was at our building and unable to enter. The call dropped or she hung up before I could provide full instructions; I had to text Heather to get Sonia's number, then talk Sonia through the instructions via text. Sonia was unable to find the trash room, which we have on every hallway, and instead left the trash in the apartment for us to take out. I feel partially responsible for not providing instructions on how to throw away trash. This did not occur to me, but I also feel it is something that should be asked of clients, or at least searched out by the cleaner. I work part time as a petsitter and will literally carry bags of poop around in my purse until I find a trash can so clients don't have to deal with it. Sonia also missed cleaning the bathroom sink (clarification: the entire sink, which I stated in my feedback to Heather as "the bathroom sink," not just around the drain). This is part of a basic clean, let alone a deep clean. This aside, the rest of the apartment was clean. I just don't feel - and have expressed this to Heather - that it is a $140 + $20 tip clean, especially for a first-time client who had the potential to be a regular. Heather did offer to refund the tip, but I am not seeking reimbursement. I would just like to share my experience and offer the feedback that communication could be improved, basic cleaning could be observed, and service could strive to meet or exceed client expectations (my expectation is to have a hassle-free service with a fully cleaned apartment, including trash taken out). read more

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I have been using Heather's Cleaning Service for a few years and it's wonderful. Heather, the owner, is very easy to work with and always follows up to ask how the cleaning went, which I really appreciate. You can really tell that she wants her clients to be satisfied. Magdalena and Maria came for about two years and they were absolutely terrific. Now it's Ester and she's fantastic too -- detail oriented, thorough, fast, and friendly. A really top notch service. read more

If I was able to leave a zero star review that would be more accurate for the level of service I received. Paid top dollar for a mediocre at best cleaning and when I complained to the owner, she verbally assaulted me. This woman is crazy and I would never want her or any of her crew in my home again. I am actually fearful writing this as I am afraid of retaliation from her. She should be in jail not cleaning peoples homes. Time to find a new job we're you don't have to interact with humans as you seem to have zero people skills. read more

So I needed my house cleaned a few weeks ago. I got heathers contact from Nextdoor and she kindly sent a crew on last minute to clean my home. I told her my house was 1500 square feet and she quoted 2.5 hours to clean. I skipped work that morning to host her crew. For the first 25 minutes, her crew stood idle. They on the surface barely wiped dust off my surfaces and didn't even turn the shower on to clean. It was awkward. I called heather who offered to come by but then in good faith I said don't worry. Crew started moving a bit. Then 15 minutes later they started to pack up. I looked at other rooms and entire surfaces were not even touched. I called heather again and she apologized and offered to refund the money or at least take some time off. I paid the lower fee and told her, come back and why don't you try with a new crew on the house. I understood sometimes crews can be hit or miss which is hard to manage as a small business. I get a text confirming our time next week and heather informs me that it's a "misunderstanding" and that I'm a terrible consumer for wanting free work. I am completely appalled and disturbed that under the guise of Alameda "local" this is what's happening. Note - This is just my experience. Others may have had better experiences but as someone from the community it's important to me that "local" businesses are held to a standard. Buyer beware. read more

Both times I had this cleaning service come to me and my sister's apartments I was disappointed in the quality of work. The second time was so bad she refunded half of my money. Nothing was dusted or moved including furniture, electronics, plants...nothing. None of the mirrors were windexed, ashtrays remained full. The floors were slightly swept, and maybe mopped, but it looked terrible. My brother in law couldn't even tell they had come to clean, they were that ineffective. I would not recommend this company to anyone. side note: no one is scamming anyone here. I was looking for a team to clean my house twice a month and these people did a terrible job. And I mean terrible. Please look at my photos if you'd like to see the quality in which they clean. read more

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So happy I found Heather's Home Cleaning!! I used them before COVID and have recently started up with them again. I have been very pleased... even more than before. My cleaner has been wearing a mask and I have felt safer having my home sanitized (much better than I can do). Heather is helpful, professional and easy to work with. I had researched cleaning company prices before choosing them and found her prices to be very fair. The cleaners will use the products you purchase instead of bringing their own, which I prefer since I like to choose more natural products. I think this helps keep the cost down as well. Working with Heather and her staff has been a very positive experience and I would highly recommend them. read more

Heather's Home Cleaning does a wonderful job. My house was thoroughly cleaned. Heather is extremely responsive and attentive.

I did not use this service, I requested some information about a recurring 2br/ba cleaning in Oakland. This is their response, which I present without any comment. Hi, A one-time cleaning is a 4-5 hour minimum for $150.00-$185.00, and we do use your cleaning supplies and equipment. Best, Heather Lee read more

I have used Heather's services for a move-out & a move-in for my sister, and twice per month maintenance for my own home. Magdalena & Maria are amazing. They work quietly & efficiently, and are responsive to my requests. Heather is communicative and flexible, and checks in with me to assure that the services are meeting my expectations. I foster puppies, and M & M are never fazed by whatever I have going on at the time--puppy noises while they work, extra fur, tracked-in paw prints, etc. I feel that the fee is reasonable (3,000+ sq ft house) compared to others in the community. I resisted using a house cleaning service for years, but I have to say that it is the best thing that my husband and I could have done for ourselves! Such a relief to have this off of our to-do list with our busy schedules. I highly recommend Heather's services! read more

HOMEOWNERS BEWARE: 1/19 at 830pm--Heather promised two people for 3 hrs, received 1 person for 4.5 hours who left after cleaning parts of the kitchen only. HEATHER THE OWNER HAS SERVED ME WITHIN TWO DAYS WITHOUT A COURTESY CALL OR APOLOGY WITH A SUMMONS FOR SMALL CLAIMS COURT FOR SERVICES NOT PROVIDED. Sadly, given her "signature on file" of summons received, this is apparently her way of doing business commonly. See you in court on 3/29. What a travesty due to a lack of integrity on her part. If I could rate Heather, the owner, I would gladly rate her glowingly with stars galore. Sadly, the owner is only as good as her staff and it's obvious that Heather is too nice--because her staff takes her kindness for weakness and her staff is running her business into the ground without a concern for her livelihood or brand. So let's talk about Samantha: she had a major attitude on sight as she was assigned to clean an empty house (read:no furniture) at a rate of $50/hr @ 6 hour minimum; only an ingrate would show up livid at this circumstance. So, I introduced myself and asked her her name given she was coming into my house as a guest with no home training and proceeded to also get to work on my yard. I shared with Samantha that I was having a guy over at 1130 to paper the wall in one room so she could manage and prioritize her six hours of cleaning but once I saw she spent 3 hours in an empty kitchen (and I mean empty--I had sprayed the oven cleaner, opened the drawers and emptied the fridge the day before), I knew that this girl did not want to work. This was an easy $300 and a 5-star YELP rating as well as a bimonthly cleaning for life for Heather and her business but nope! Here's what Samantha worked well at: Whining? Yep. Called Heather to give excuses and complain about why she couldn't clean any room while the painter was in 1 of 7 rooms instead of her attending to any of the 6 other rooms? Yep. Ramped my heater up to 85F ("on" not auto, mind you) without asking? Yep. Loudly sighing and mumbling her frustration because I didn't have paper towels for HER to clean MY house at $50/HR? Yep. Leaving after 4.5 hours without a word to me and without finishing the job? Yep. So that's that. Absolutely no more. I would write more but unfortunately, I need to get up to go clean my house now. read more

Update. Down to one star from 2 due to Heathers harassing treatment and lies after I posted my review. Stay far far away from her. And check out Surf Cleaning, her former company she seems to have abandoned due to poor reviews on yelp. Almost everything in Heathers response to my complaints is a gross exaggeration or downright lie. You should see the string of irrational, insulting text messages she kept sending me, even after I repeatedly was asking her to stop contacting me, till late into the night. I've been using heather's service for some time now and it is really hit or miss. Sometimes I can barely tell they came, sometimes they are great, other times when I'm paying for 2 hours of service, I've left the hour before the arrive came back 1.5 hours later and they have come and gone. After a string of sub-par cleanings, and the latest where I paid for 3 hours and looks like maybe they spent 45 minutes I'm done. Posting pics of the house "clean" when I got home, including the piles of dirt I swept up. read more

Heather's crew does consistently great work in our Oakland house and she's very responsive and easy to communicate with. We were referred to her by a friend and would definitely recommend her to others in the area! read more

My boyfriend and I just moved to a new apartment that was honestly a hot mess. The previous tenant didn't clean up very well and I can't be in a house with dirty walls and floors, I get the heeby jeebies. Anyway, we went looking for a cleaning service and this one has amazing reviews so we called, they weren't available on the day we wanted, which was last minute so very understandable and we moved our movers a day back so the cleaners could come in before they got here. So we had this cleaning company come in on Wednesday, movers were coming Thursday early AM because it's the Navy moving us and they had other families to move as well, as you can imagine. I spoke with Heather, who was very pleasant, about what my priorities were and again when they arrived on Wednesday. I pointed out that the walls were my absolute priority, they were "driving me up a wall". I thought I was funny. Heather left, the group of three began cleaning and we went out to the car because we were eating breakfast and the chemicals were getting pretty strong. An hour later, Heather stops by, checks in, we pay her the $200 + $20 tip (unsure if you tip for these things so we tossed in an extra $20), and she says she'll call me a little later to check in on how the girls did. I run inside to use the restroom and by the time I came out of the bathroom, the girls were gone. I look through the house and realize, it's still a mess. The walls were still dirty, the baseboards were still dirty, the blinds were still dirty, the bathroom still had a bunch of daddy long legs spiders in it, the spiders that had been killed were left as squished bodies on the walls, the doors still had marks on them, only half the windowsills were wiped down, the entry way had been mopped in a way that really just pushed dirt around so there was a dark layer of dirt all over, the fridge still had jelly stains inside, etc. So here's where I guess I made a mistake? I didn't call Heather right away. She said she'd call shortly after and because of that, I didn't want to call to complain without prompting. We spent the next three or so hours doing other errands and after still not receiving a call, we went out and bought cleaning supplies. We start to clean, the more we clean the more missed spots we find and the angrier we get. We had movers coming the next morning and instead of spending the evening doing what we had planned to work on, we were cleaning. My boyfriend texts her, letting her know we werent happy with the cleaning. So they talked on the phone, he's being very polite, saying it's just a little dirty still and just explaining that we don't want someone else to come clean, especially not tomorrow because the movers were coming and that we were interested in a refund of sorts. He says he'll call right back, explains to me what happened and asks me to call her back with what I think is appropriate. This is what ruffles my feathers. Keep in mind, I've taken pictures of some of the mess that my house is and videos of me cleaning it as proof. Just in case. I call her back and Heather's not super pleasant anymore. She says that normally people would call her right away if it was still dirty and don't buy cleaning supplies to clean it themselves. She continues to go on about us not calling her soon enough. Well, ok, but I wanted a clean house and I no longer trusted them to do it. I told her that I had to be misunderstanding her because it sounded like she was blaming us for not calling when she said she would call us to check up on the clean. We haven't done this before, which we had told her. So she offers to have someone come finish up the cleaning, which we had already spent the last hour and a half doing, and we said no thank you, that we just didn't have faith in it and we're more interested in a partial refund. She "couldn't believe we wouldnt give her a second chance," a second chance that we didn't have the time nor the patience to extend. She asked how much for the refund and I asked her what she thought was professionally appropriate. She thought $50 because she "saw the place and thought it looked good and couldn't believe there was more than an hour's worth of work to do to it". Alrighty. I just told you I had spent the last hour and a half cleaning it, but fine. She did PayPal us the $50 that we agreed on. And we continued to clean the house. We noticed a blind was broken after the fact and when we texted her with pictures, she thanked us and said she'd forward it to the girls. I'm writing this because I'm still upset. I don't like the insinuation that we were lying. Our small apartment was still a mess and we had paid them for an unmet service. We have since cleaned most of the house with the Swiffer dusters, Clorox wipes, paper towels, sponges, and BAM (which we went out and bought afterward). Luckily, we hadnt packed the vacuum with the movers. Overall, the quality of their cleaning wasn't what we were looking for. read more

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I'm really glad to have come across Heather and her biz. I'm newer to having this type of service in my household and haven't had a lot of good experiences until Heather. She has made it easy to communicate about my needs and feedback. I did inquire about an issue I had and it was immediately addressed and fixed. I love to not have to clean my home and love having shiny faucets! I have already recommended friends and family and I'm recommending this biz to anyone who comes across my review! read more

It's been two years and we're still very happy with Heather's Home Cleaning! Heather is always so pleasant and polite during each of our interactions and I look forward to visits from Isabel every other week, it's like coming home to a new house. What's more is the trust that we've built with these two ladies: I feel perfectly comfortable leaving them with my house keys on the days I can't be present knowing that my home will be meticulously and securely cared for. My parents have also been clients for the past two years and love Heather and Isabel as much as I do! We all plan on sticking with Heather's Home Cleaning for the foreseeable future. I wouldn't hesitate to recommend Heather's Home Cleaning to anyone! read more

Heather's Home Cleaning is great house keeping service. They are always on time and polite. Also, Heather does a great job with scheduling and you can correspond with her via text, which I love. There have been a few times I have needed to make scheduling changes and she has always accommodated them. As we have a weekly service, we have a regular team of her cleaners who come to our home. However before we had regular cleaning, I got to experience a few of her teams. They all have been awesome. Heather follows up after the service to make sure everything went well, which I appreciate. I have small kids and cats so our house can get very messy, but her team always leaves my house sparkling! I have recommended Heathers to friends & family members and everyone has had good experiences. One thing to note is Heather's team uses your cleaning supplies vs their own. I personally like this as I choose what product are used, but it also allows them to be a bit more reasonably priced the cleaners I tried previously. Bottom line: If you are looking for honest, reliable, professional cleaners who are on-time and do an amazing job, definitely try Heather's Home Cleaning. read more

I've been using Heather's services for almost a year now and I highly recommend! It took a bit of adjusting to get the right fit, but now I have my favorite gal on my preferred day so I'm happy. Heather knows how to treat her customers and staff which is so important. And my house is clean- read more

Heathers Home Cleaning has been fantastic each time I've used them (3x) - all for moving out. Reasonable cost and beautiful job done. So well in fact, that my apartment management was impressed and asked for their information so that they could use them as well. Will definitely be using again and recommend others to do so. read more

I have been using Heather Cleaning for a few months after switching from an app service that I was very disappointed with. The experience has been truly amazing and (what I really like) personalized! All the ladies that came to me were very kind, professional, and fast! My house is always spotless after their visit! They pay attention to details and spaces that are hard to access! The house stays clean for longer! I truly like that I can always just text Heather if my schedule changes, and she will do everything to accommodate the change. You do not need to call any number, negotiate, or leave a message and wait for a response - she is just a text away. And she always makes sure to check if you like the service and if you are satisfied! I definitely keep using Heather Cleaning! read more

I have been using Heather's Home Cleaners after having a not satisfying experience with the woman who I hied to clean my place...I came home early one day and found two strangers in my apt, and they said they'd been coming for months...that was not the agreement I had had with the person I had hired, and was shocked that she would give my key to people I have never met, and hadn't given permission to be in my place. I called Heather, and she got back in touch pretty immediately. She texts me the day before a cleaning is schedule to let me know when the clearers will arrive, and who they are. She sends the same people each week unless there is an emergency and one of them can come. When I come home I can tell from the minute I open the door that the place has been cleaned, something I was never sure f with the last cleaner :-(. The cost is a reasonable $75 for a two hour cleaning by one person, and if two cleaners come they get out in an hour. I recommended Heather's Home Cleaning to my fastidious downstairs neighbor, who is a clean freak, and she was also happy using Heather's cleaning. read more

Good price excellent service the personal it's really kind, we gonna do reschedule for 2 weeks

Heather was going to send an unvaccinated team to clean our home, and did not disclose this fact up front. It was only when I asked explicitly that she told me, even though I told her we have a toddler. While she was honest once I asked, I should not have had to. I canceled my booking and now I have to scramble last minute to find another service for the day we took off work to schedule this cleaning. read more

I started using Heather's teams almost a year ago. For me using a service came down to: 1) quality; 2) cost; 3) flexibility (in terms of what is cleaned each week); 4) consistency. I am very detail oriented and so want to make sure that if I'm paying someone to clean for me they are doing as good a job, if not better...otherwise I'm paying them only to have to clean further after they leave. What I like about Heather was she was willing to be flexible...if I had a stressful week and found myself cleaning the kitchen frantically then instead of decorating it I'd rather have them clean the oven or refrigerator or dust my workout area in the basement or sweep the garage. Unlike a lot of places Heather was open to the flexibility. It took a few try's to find a person who was the right fit. She was great! Really thorough. Sadly she left after a few months, but we tried a few others and found a decent duo/trio (I have a dog and often have my neighbor's dog here when the come to clean, so sometimes it was a matter of finding someone comfortable with to big dogs, who are incredibly friendly...but big fluffynutters). I won't exaggerate and say every time the place is cleaned perfectly...I have pretty high expectations...but I appreciate that both Heather and the team are open to my feedback and if I feel an area needs attention (dusting/vacuuming the bathroom vent, dusting the dinning room chair legs, dusting the headboard) they listen and are responsive to my feedback. At the end of the day when the cleaners leave I feel I got value for my money (ie I got a quality that meets or exceed the cost) 99% of the time and the remaining 1 percent is made up for by their responsiveness, flexibility, and friendliness. read more

I highly recommend Heather's Home Cleaning. I am very thankful for the service. I am always a bit nervous when looking for a new cleaning service, as you never know quite what you're going to get. I am so glad I found Heather's service. First, I was blown away by the quality of the initial deep clean that her team did on my home. They were incredibly thorough, and left the place feeling brand new. Since then, they've done a great job of maintaining my place with a regular cleaning service. Heather was able to help find a schedule that worked for me, and is a pleasure to communicate with. Likewise, the folks on her team are all friendly, professional, trustworthy, and hard working. As an added bonus, I'm able to communicate with Heather via email, and pay via PayPal, which is very convenient for a busy person like myself. read more

Just updating my prior review. It's now been more than 2 years at the same house with Heather's Cleaning taking care of all of our intense housecleaning needs. I've come to find that for the most part it's been the same crew cleaning our house all these years, and they've taken the time to incorporate the feedback we offer Heather so that we rarely after to ask for anything specific anymore. They know where to put things, how we arrange stuff, etc. (and this really matters with toddlers running around all the time!). Further, Heather is always flexible with the timing of our cleanings (we have yet another baby in the house, so we have to work on times when the kiddo won't be terrorizing the place during cleanings) and continues to check in after the cleaning. Every. Single. Time. And it's great. We're guilty of constantly changing our cleaning schedule based on our needs and budgeting, and Heather is very responsive and does not take any offense when we ask for accommodations. Finally, there have been several times where I've forgotten to leave keys and had to drive back from work to let the cleaners in, and they've never given me any grief over my forgetfulness. I really appreciate Heather and her crews. They've made our lives so much easier (and cleaner!). read more

Heather was easy to work with. The team that cleaned my home was professional, thorough and efficient. Trying a reoccurring appointment...hoping the quality of cleaning remains high. read more

We are very satisfied with the work performed by Heather's crew in our apartment. We have a 4-bed, 2.5-bath home, and they never fail to leave it looking and smelling so clean. We provide the cleaning tools & supplies, and give them a list of priorities to focus on. We leave home for work in the morning, and when we return in the evening, it's like the cleaning fairies have visited. Recommended. read more

Heather and her team are the best! We have been using their services for bi-weekly home cleanings and are always so pleased with the level of service, safety during Covid-19, and professionalism. I highly recommend working with Heather and her team! read more

Amazon set me up with them to move out clean my apartment. I was hopeful from the start but then the day came and no one showed up. She claimed Amazon should have let me know they canceled but in fact, they dropped my service request and never let Amazon know about it. I'd advise to stay away, being truthful to customers should be your #1 priority and that is NOT this company. read more

Here's the deal, you can't please everyone, all the time. I can only speak to my experience with Heather's Home Cleaning. Heather is responsive and always follows up after every cleaning. Magdalena (who does the cleaning) is a perfectionist and goes above and beyond what is asked. We really appreciate the service provided by both Heather and Magdalena. As very busy professionals, with a daughter who can just tear up the house, its really wonderful to come home to a scrubbed home. If I could give 10 stars I would. Bobby read more

I would not use a second time or recommend for others to use. My request was for a deep cleaning/move out and the cleaning failed to meet expectations. Whole appliances were missed, keys went missing, QA process was non-existent. Overall Im very unsatisfied with my experience using them. Response to Heather's comment on my review. I'll address her comments individually. 1. "This was a nightmare move-out/client experience, and I would feel sorry for any service that has to work with the owner."- Response; after reading the negative Yelp reviews on her service seems she prefers to resort to personal attacks and excuses instead of owning up to shortcomings and attempting to improve. Yes, the condo was dirty but that's what I hired a cleaning service for....duh 2. "Non-existent Q&A? Unbelievable."- Response- Yes, I believe "unbelievable" was a word you used when you saw your employees missed cleaning whole appliances between cleanings 1 & 2. Specifically, you said "I don't know how they missed that" which tells me that you never did Q&A walk through after they cleaned the 1st time. 3. "Keys went missing? They were accidentally dropped into a cleaning bag, which was discovered a couple of hours later and was mailed the next day, per the client's request."- Response- Bottom line the keys were missing when I came to do the final walk through and you, nor your employee, knew the whereabouts of them. As a matter of point, you weren't even there. Luckily I had an extra set to lock the door and didn't have to compromise security. Again Q&A Heather. 4. 'Whole' appliances missed? When you're dealing with years of grime and grease, certain areas will need a second pass."- Response. This job should've been done right on the 1st pass. Was it too much to expect that the job is done right the 1st time? Guess that makes me a nightmare customer. *Please see the pics taken after the 1st pass of the dirty dryer and oven storage drawer with old vegetables in it. Neither of these appliances was touched on the 1st pass. a. Additionally, baseboards not wiped, oven knobs not removed/cleaned under, debris removed from under the counters, etc 5. "Definitely my fault for not rescheduling the cleaning for this incredibly dirty condo on the hottest day of the year - my team missed a lot."- Response;When I showed up in the middle of the 1st pass I told you by phone to cut them as I thought it was too hot and asked you have them come back in the AM when it might be cooler. You said "no they were used to it".... Guess that's how much you care about your employees. 6. "However, trying to get feedback and reschedule someone else to go in, took two weeks. Painters/carpet cleaners came in after the cleaning, and getting in touch with him was almost impossible"- Response. We spoke by text and phone in the days after the 1st pass and scheduled the 2nd pass so your claim is a lie. As a matter of fact, we rescheduled within 3 days for the 2nd pass cleaning. About being hard to get in touch with, if I didn't pick up the phone exactly when you wanted, well sorry I do have a job and I was the customer. I don't feel I need to adhere to your expectations for communication. You were contracted by me. 7. "Finally scheduled the 'second' cleaning, and Maribel did a fantastic job, which the owner also agreed with." Response. Again a lie. I didn't say or agree that the 2nd pass was fantastic. It was ok which was what I communicated to you. 8. * Lastly, Heather emailed me after my review on Yelp and offered to pay me to take the review down to which I declined. I wonder how many times she's pulled this one and what her real rating should be. All I wanted was my condo to be cleaned and cleaned right the 1st time without all the hassle that came along with using this company. Hope she takes these comments in context and uses them to improve. read more

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We used Heather's Cleaning for several years and always had a good experience. Our team was professional, friendly to our kids, and very consistent. They showed up on time, did good work, and left on time, week after week. We would have continued to use them for years if we hadn't moved out of the area. I've recommended Heather's Cleaning to several friends over the years and would continue to recommend them for consistent, professional cleaning with good communication. The price was very reasonable for the amount of work they do. read more

I only WISH we hadn't paid you. Stay Classy, Heather! UPDATE: First of all, Heather, we did pay you 100$ for the 2 hours of service you provided. Since your "girl" left a 1/2 hour early, we deducted 50$ from the 150$ you were going to charge us for 3 hours. Incidentally, we tipped her 20$ not knowing that she didn't complete the job and we now have to pay additional money to have our apt. cleaned. Second, what kind of a business owner makes fun of clients that received poor service? Check out the review from Carlos E. He had the same issues I had. Ultimately, everyone has to decide for themselves if they want to use your service. We're just posting our experience... I think I should also mention that you requested we pay in cash and never provided us with an invoice. Too bad you chose to make fun of my review, and of me personally, instead of addressing the issues raised. As for The Moovers, check out their horrible reviews on yelp! -------------------------- There were so many positive reviews that I didn't give a lot of weight to the recent reviewer who had problems. I should have paid closer attention. Heather was really sweet on the phone and was able to accommodate our last minute appointment. We were moving out of state and decided to have someone do our move out cleaning for us. BIG mistake. We walked through the apt. and explained all the cleaning we needed, including areas that needed special attention. Everything was a-ok so we went to check into our hotel and were to meet Heather 3 hours later. We returned 2 1/2 hours later only to find our cleaner leaving. Since the apt. was pretty clean, we just figured she was done. NOPE. We went into the apt. and found that she hadn't cleaned the fridge, didn't wipe down the outside of the cabinets and didn't clean the walls as we'd asked, among many other issues. Heather arrived and when we explained the situation, she still wanted us to pay the full fee. I told her we weren't paying for the full 3 hours because her cleaner left 1/2 hour early. When we showed her all the issues we had, she made excuses. She didn't offer to have the work finished. She also didn't offer to reduce the fee, I had to haggle with her. In the end, she never apologized and only said she was "sorry it didn't work out". No, what didn't work out was your service. We really got screwed because we were leaving town the next day. We'll probably have to pay part of our deposit for cleaning. read more

We booked Heather for a move-out cleaning and ended up having our landlord withhold $80 of our deposit because Heather's crew missed some things. One of those things was something we had specifically called out needed to be cleaned. When I emailed Heather our feedback, she got very defensive and put it all on my wife based on my wife's innocuous response of "it went great" when asked how things with her crew went. We were moving and had a lot of irons in the fire that day, so my wife did not have time to make sure the cleaners performed the service we were paying for. You would think that's something Heather would make sure her crew does. She later went on to say in email that her crew needed another 30 minutes to finish the job (they missed cleaning the inside of the cabinets, the inside of the oven door, the outside of the hood above the range, and most of the windows), but this was not something her crew said before they left nor was it something Heather mentioned before she took our payment. I would not use Heather again, nor would I recommend her move-out cleaning service to others. If you do still go with her service, I would advise you keep a checklist to go through with the cleaners before they leave. *edit to respond to the owner's comment* Unfortunately the owner has responded with a few things that just did not happen or were never said. I never said I needed the cleaning done in 5 hours, not 6. I asked if she was sending 1 cleaner or 2, maybe that's what is confusing her. She ended up sending 2, so the discussions were that the cleaning would take 2-3 hours. Even then, I did not say it had to be done in any amount of time. I expected the job to be done completely. I think she is also confusing the outside of the oven door with the inside. The inside of the door was obviously not clean, it was easy to tell because the rest of the inside of the oven was spotless, to her crew's credit. The comment regarding cabinets filled with food may be true to a limited degree, but even if it is the crew never said a word about it. Also, it was never said to me that the windows would be done last if time allowed. In no part of any of my conversations was it ever said by me that it was ok to leave any part of the Move Out Cleaning unfinished. Overall it's just unfortunate that Heather continues to play the blame game - if she would have been at all conciliatory in her emails to me I probably would never have left this review. Hopefully she will learn from this experience and give better service to future customers. *2nd and final edit* Heather has updated her comment 5 times now. I won't play the back and forth anymore - suffice it to say, she's a character and the final comment of my initial review stands - you'll need to take more ownership over this process than you would expect given how much money you give her for a very specific service. Caveat emptor! read more

I'm sure this is a tough business to be in -- going into people's homes and trying to make them happy. And this cleaning service may be fine for regular bi-weekly cleanings or for move-in/move-out cleaning when apartments are empty. But for anything even approaching "deep cleaning" in an occupied apartment [and by that I simply mean, for example, spraying and wiping down wood furniture (as opposed to lightly running a duster over it) or mopping floors (as opposed to just sweeping over visible, immediately accessible surfaces) or vacuuming under tables or chairs (as opposed to just beside and around them) or cleaning mirrors and windows, etc.], you'll probably want to go with a service that sends a two- or three-person team for 4 hours rather than a single person for 4 hours... unless you want to spend the next 6 hours after that single cleaner leaves doing the actual elbow-grease cleaning yourself. I should note that when I expressed my disappointment (& sent photos showing the leftover grime -- always take photos!), Heather knocked almost half off the fee for the cleaning services, which was professional of her. I appreciated that. I should also note that I went ahead and gave the cleaner a tip because I didn't want to be a jerk; it wasn't really her fault that she'd been sent to do a larger job than one person could do in 4 hours. Still it was a really disappointing experience, and I'll know better next time. (That said, if you're wondering why I didn't give this company another try, see HHC's bizarrely defensive/aggressive/somewhat scary responses to any less-than-stellar reviews. No no no no no...) read more

I have no ide what Carlos and Carter are talking about because I just had Heather's Home Cleaning do a move out clean on my apartment and it was fabulous. She was super nice on the phone, was fair with her pricing, on time for both the start of the clean and then for the completion. I was actually late to getting their for the start and she and her assistant were obliging about the whole thing. This apartment had never been professionally cleaned and I considered moving back in because of how beautiful the tub looked. Look no further folks, these ladies provide a great service! read more

I'm happy to have found this local small business a few years ago. Heather's cleaning staff are hardworking, detail-oriented (which is critical, in my opinion), and prompt. Heather, the owner, replies quickly to calls and e-mails and bends over backwards to accommodate my scheduling requests. Due to my financial situation, I usually only schedule a cleaning every few months (when I'm having flare-ups of injuries and can't clean my apartment as thoroughly as I'd like to); but Heather still treats me as if I were one of her VIP clients. read more

Heather runs a tight ship. Well organized and dependable, she ensures that our service is timely and we are always satisfied. Our cleaner, Sylvia, is a delight. It often surprises me how much she accomplishes each time she comes. She is very flexible and will focus on key areas that may be more important to me at certain times. Bottom line, I find peace and comfort in a clean home. However, I just don't have the time and energy to do the quality cleaning that I get with Heathers Home Cleaning. I would recommend her service to anyone. read more