Poor customer service experience. I've never been to this dog spa before and don't currently have a…read moredog--I was simply picking up my friend's dog. From the moment I walked in, I was ignored. No one acknowledged me or asked if I needed help, even though staff continued assisting people who walked in after me. One kind employee, who was in the middle of grooming a dog, tried to get someone to help me, but her efforts were ignored as well. I understand being busy, but basic acknowledgment and communication go a long way. Unfortunately, I did not feel welcomed or valued as a customer.

They kept my dog for 5 hours and still hadn't groomed him only bathed him. There is NO Reason to…read morekeep a dog locked up in a cage for that amount of time just to be groomed. When I complained the employees immediately got on the defensive and scolded me!!!!! What kind of customer service is that? Not a good one. They said they were behind with 70 dogs that day. Well they called us at 9:00am saying they had an opening and to bring my dog in. Obviously they didn't really have an opening when they are already behind with 70 dogs there that day. They never apologized to me or try to make things right just treated me like a dumb customer telling me I was wrong to be so angry. Never again!!!

I got my dogs groomed there almost a month ago 3/27/25. I contacted them as soon as I saw that they…read morehad clipped my dog too closely on her belly. Her nipples were scabbed. I called Saturday after hours and they had missed a toe nail on my other dog. So I didn't expect a phone call until Tuesday when they opened. I waited then called again on Wednesday and left a second message. They called me back on Thursday and I spoke with someone. I offered to bring in my dachshund(whose toe nail got missed) and they said they would talk to the owner and get back with me. I took my dachshund in,they fixed the toe nail, no one said anything to me about my other dog or reimbursement or anything. It's been a few weeks now and I never heard back from the groomer. Not once did anybody ask me if my dog was ok. Not once was I offered anything to fix the issue. Not ok.

Incredibly rude front desk check-in. Very unprofessional. Can't trust them with my dog.read more

After new management has taken over operations this facility is very professional & clean. Staff is…read morefriendly and considerate of needs. Our dogs, stress free & look great when picking up. Pricing is competitive. Easy in & out.

Professional, experienced and loving pet groomers and Doggie Day Care facility. Happy to serve n…read moreDalmarva and the surrounding areas. Always treating your fur babies like family

First, the smell is rancid when you walk in. Second, it is hotttttt! They have multiple bunnies in…read moreone cage (there was SIX in one of them). Bunnies need cooler temperatures! Also, clean your turtles water!!

No one greats you when you walk in, or acknowledges you at all. There's usually kids running…read morearound. The reptiles aren't being taken care of properly. Not a lot of supplies either, it's cheaper to go to PetSmart or buy online. Not my favorite place

awesome groomer. my dogs look so cute. She kept me informed throughout the time she had them and…read moregave me some tips on helping my dogs get used to grooming. I have a 3 month old puppy.

The owner Jenna and her daughter are absolutely amazing with aggressive and nervous and timid dogs…read more My dog literally hates everyone but me and growls at everyone and the two of them had her so comfortable she was actually sitting calmly next to a cat! They did an excellent job with her grooming. Her coat and nails were outstanding and the best thing is I don't have to carry her in the door fighting me every second of the way. She actually runs to get in there to see them!

We have been taking our doggies to this salon for almost 15 years now. They get excited when they…read morerealize where we are...to me, that is a major sign of how great this groomer is to them while she makes them beautiful. There are grooming salons much closer to our home, but we wouldn't even CONSIDER going anywhere else. Thanks to Sarah for loving my critters so much. You rock!

From the owner: We use all natural shampoo excluding flea shampoo ( Adam's flea and Tick )…read more Certified groomer . Grooming for 23 years

I have taken all 3 of my dogs to Jackie since 2020 and have loved every spa day shes given my furry…read morefamily. They can be a little stubborn but she knows how to keep them calm and happy. I would absolutely recommend her!

I had the chance to take both of my furbabies to Underground Grooming this week and each visit was…read morewonderful. My older mixed breed, who is terrified of getting his nails clipped, sat with Jackie and let her get all 4 paws done. He is going to be some work but she offered suggestions and will work with him to ease his fears. The next day I took my 1 year old Golden Retriever with no fear and too much energy. Emily handled him very well. She gave him a bath, a gorgeous haircut and nail trim. He -- and I -- felt like we made some new friends.

Always does an excellent job grooming miniature labradoodle! When I need to adjust appointments,…read morewill accommodate if possible.

My Teddy is my heart and Faith made me feel at ease . My puppy looked so good and smelled awesome…read more I found my groomer

I took my Cavapoo to this "professional" groomer expecting a standard clean-up, only to be met with…read morea complete disaster. While my pup had some mild matting (as I was upfront about), I was told she needed to be sedated by a vet--an alarming overreaction that now feels like a cover for incompetence. When I picked her up, she was unevenly chopped up and visibly distressed. I spent most of the night trying to fix the mess myself--with just scissors, patience, and YouTube tutorials. I'm not a groomer, but even I could do better. Your dog deserves more than a rushed, careless hour. Maybe they were having an off day--but that's not a risk I'd ever take again. See photo for yourself. Reach out to keepuncher@yahoo.com for more.

Prices high for me. But my dog likes the groomers and they do support animals. So 85 characters lol…read moreis this enough