Incredibly rude front desk check-in. Very unprofessional. Can't trust them with my dog.

I got my dogs groomed there almost a month ago 3/27/25. I contacted them as soon as I saw that they had clipped my dog too closely on her belly. Her nipples were scabbed. I called Saturday after hours and they had missed a toe nail on my other dog. So I didn't expect a phone call until Tuesday when they opened. I waited then called again on Wednesday and left a second message. They called me back on Thursday and I spoke with someone. I offered to bring in my dachshund(whose toe nail got missed) and they said they would talk to the owner and get back with me. I took my dachshund in,they fixed the toe nail, no one said anything to me about my other dog or reimbursement or anything. It's been a few weeks now and I never heard back from the groomer. Not once did anybody ask me if my dog was ok. Not once was I offered anything to fix the issue. Not ok. read more

Muddy Paws - Toe nail missed - Pet Groomers Near Me - Salisbury, Maryland

See all

I usually bathe my pup at home, but figured I'd make my life a bit easier by using the self-serve tub. This place was great! Everyone was very friendly and helpful (my pup was a little hesitant to walk up into the tub, so I needed an extra hand ). Everything was provided from shampoos, towels, dryer, brushes, etc. The tub and dryer were super easy to use as well. I will definitely be going back again! read more

Muddy Paws - Self-serve tub - Pet Groomers Near Me - Salisbury, Maryland

my mom took her dog here yesterday. they texted my mom informing her that her dog was stressed. my mom always ask how Kylie did and they always say she did good all of a sudden yesterday my mom got told that she is always anxious or stressed. the dog left foaming at her mouth and barely walking she was so stressed out. my mom is now taking the dog to the vet because she was unreaponsive yesterday and this morning still. you guys should be ashamed of the service you provide. you work with animals which to most are like kids. you guys charged my mom full price for a groom that the dog doesn't even look groomed. only after my mom calling back to ask what you guys did to her dog did you offer a refund. you better hope my moms dog is okay. you need to provide a better experience and service. read more

wow o wow my wife took our pup tru here today for a groom and they scalped her skull and left a huge bald spot never again will we trust them smh!!!! check your records you will she was there today(morkie) read more

Muddy Paws - SMH LOOK AT THE TOP OF HER HEAD!!! - Pet Groomers Near Me - Salisbury, Maryland

Groomer very angry with dog and yelling at him/her even though customers could hear the groomer. She even said " I will beat the hell out of you". Complaint to manager went on deaf ears. I do not recommend this groomer and I will no longer take my dogs there! read more

This place is awesome! And Nikki really does a great job grooming my two Alaskan Malamutes!

Best Groomer we have ever used. They actually have appointment times, not drop your dog off in the morning and come get them at the end of the day crap. My dog is shy and nervous outside of her home, this place allows her to get home more quickly making her experience much better. The price is right also. I don't feel like I am over paying, and they do an excellent job. read more

I love muddy paws they made my princess look amazing...wonderful communication and quick services ! read more

Muddy Paws - Pet Groomers Near Me - Salisbury, Maryland

This is the best place around! Very experienced groomer that takes careful time and attention. Our dog is always excited to go and happy when he is picked up. The groomer is knowledgeable with so many breeds if you have certain concerns and can help you find the right products and solutions! read more

Muddy Paws - Pet Groomers Near Me - Salisbury, Maryland

Muddy Paws is Amazing! Hanna, Carolyn and Linda take such good care of our Burnadoodle. Not only do they give her a great cut but they are gentle and caring. They take the time to do it right and not cut corners. Small details are followed up on. I wouldn't take my pup any other place! read more

Came in with an appointment at 11 with my Pitt. Was told it would be an hour, was 30 min at most so I came back late, and came back to very judgmental staff. They called the wrong back up contact and blamed me for it. They wouldn't give me back my dog until they told me I "have to" do something about her paws (which are being treated with Apoquel at the moment) but I didn't feel the need to explain myself when my Veterinarian and I are very aware of the issue. Also wouldn't let her out because they assumed she was aggressive with other dog in reception area. My dog is extremely friendly and only barks when barked at. read more

I think I'll never groom my boi at home again after the beautiful job done here!! He's got just the right cut and even though it's been weeks since his grooming he still smells so good!! Also, they get him in without a wait, two days was their next available when I called!!! read more

Hanna is the best groomer I have ever had for my husky. He was matted all over and she was amazing and got rid of the matting and knots and made his fur so smooth and soft. She has a customer for life. Thank you Hanna! read more

I have been taking my dogs in here since they opened over two years ago and I whole-heartedly recommend them for any of your pet grooming needs. I first started as a first-time puppy owner, completely ignorant and full of questions. Rather than wringing every last drop of money out of me by telling me I needed things/services I didn't really, they earned a loyal customer when they TAUGHT me how to safely clip my dogs nails. Even though it was money out of their pocket, that just illustrates the kind of shop they are. They are about helping you be the best (and happiest) pet owner you can be. Fast-forward to adopting an abused rescue dog whose nails couldn't be cut without a fight, I started taking both dogs in for regular clipping and semi-regular grooming. The groomers are SO kind and patient, know the dogs by name and genuinely love the dogs. You can see this in how the dogs are actually excited to go in and see their friends! The service has not been without it's hiccups and bumps. A employee (who is since gone) so annoyed me that I tried a few other groomers in Salisbury, but I ended up coming back because you cannot beat the price and quality of their services, as well as the loving way they treat and dote on on the animals. Plus, they stock the harder to find brands of toys, treats and harnesses--and they are a wealth of advice and information. I can't say enough good things about the place. Take your dog or cat to the spa (really, that's what it feels like) you won't regret it! read more

Groomer provided the exact cut I described. Staff is very pleasant and welcoming. Cost is the lowest I have encountered in Salisbury. The quality is superior. I will be returning as well as recommending this groomer to others. read more

Muddy Paws is NOT Tails and Tubs. Owned and operated by a female proprietor, I had so, so wanted to support this establishment. However, my two Bichon Fries were not groomed per their breed. Not bathed properly as attested to by smelling like corn chips and ears still wet. Do groomers actually bathe your dog with water and shampoo? read more

This relatively new business is the best-kept secret in town! A combination self-pet wash, with expert grooming, and retail, Stephen Frolich (owner) has a gold-mine. Tubs-n-Tails is immaculate, with large individually stocked bays for those who want to self-groom their beloved 4 legged creatures, and individual rooms for the stylists to groom. In addition, with a couch and a tv in the open spaced lounge, you are welcomed to sit and wait--even watch through the windows, as your pet is being groomed. No more drop-off, and come back hours later, even though you can drop off if you prefer. The front of the store has a small retail area, and I especially liked the cute bows, reasonably priced. His staff is the "cream of the crop," that handles both dogs and cats. His senior stylist, Kathryn, is a local artist, who grooms dogs and cats ( she did a beautiful cut and groom of my long-haired domestic grey cat--more on that later). With a long-standing history in Pet Grooming, her calm presence and expertise is among the best that I've seen. Nicole is the other stylist, and she grooms dogs. She is a delight to meet, and has an engaging personality. Photos of her work show considerable talent, as well. After taking my extremely-well-behaved cat--who is accustomed to being frequently groomed--to another local shop, I was horrified to find her very poorly groomed, with one-side of her wiskers cut in half! The next grooming place that I looked at was chaotic as well, and when asked, they refused to allow me to be with her during the appointment. I did not make the appointment, deciding that I would begin grooming her myself. On a lark, I stopped at Healing Hands Animal Hospital, and inquired within. A lovely soothing environment, they referred me to Tails-n-Tubs. I was delighted, and relieved, as I now also had found a vet. When I visited Tubs-n-Tails, I was relieved at what I saw and heard--this was the kind of place that I was accustomed to in Los Angeles! When I took my girl for her grooming, not only did she look terrific, but she was happy! Cat grooming is an art; they have delicate skin and temperaments. Accustomed to the best groomers, my girl has always been an angel in expert's hands, as she was for Kathryn. Watching other pet owners come and go as the staff interacted with them, it was easy to see that there was a sense of joy and pleasure in their work. Owners and pets alike were happy. Stephen has created a place where you want to return; his genuine passion for people and pets radiates through the place. Reasonably priced, and conveniently located, your pets will thank you for bringing them here! read more

This is a great place. My first groomer I caught hitting my dog while I was watching in the parking lot. The second groomer l love but could not afford due to a job loss. Now my stinky dog and I frequent this location. The staff is friendly, the facility is clean and inviting. I feel guilty leaving the mess behind and the experience gave me a new found appreciation for my previous groomer! read more

If you need a groomer, go to this place. The staff is awesome, and they do an excellent job for a competitive price. Best in Salisbury.

My family and I just moved to the area and our Pomeranian was in dire need of grooming! I researched several places in the area, and was lucky enough to find Tails n Tubs! From the initial phone call, where the owner Steven answered the phone and provided tons of helpful information and squeezed us in that day to the amazing groomer, Carrie, who asked tons of questions to make sure we would be happy with our dogs cut, it was an excellent experience! Most places we've gone to in the past never asked a single question or provided any helpful information. Everyone here is sooo knowledgeable and they really care about the dogs! The place is very nice and clean, and the concept of self-service dog washing stations is brilliant! We are so happy we found this place! Our dog looked soo good after his bath and grooming and was so happy, which isn't always the case leaving the groomers! Thank you again, Tails n Tubs! We can't wait to come back and will highly recommend you guys! :-) read more

I might be cynical but It looks like this Annie S has a bone to pick with Tails n' Tubs because "she" wrote a review here and on the yellowpages site 3 months before and now says she came in 3 times in her Yelp review but once and would never go back in the YP (see for yourself) . So I thought I'd try them out because there were more good reviews then bad. I gotta say I was really happy. My dog looked good and smelled even better and they even put a flower on her ear. The girl who groomed her was real calm and gentle and my dog "seemed" relaxed and happy. So make your own call. We had a good experience, and would not hesitate to go back. read more

I wouldn't trust a FLEA here! My dog has anxiety issues and is on medication. So I was very nervous bringing him anywhere. I did let the owner know my concerns in advance. When I brought my boy here he was taken to a holding pen. I heard a loud yelping distressed sounding cry. I asked repetitively if that was my dog, and the owner eventually answered me and was very aggressive and continued repeat "we are very busy". The yelping got louder and this dog appeared to be in distress from the sound , it was not a sound I had ever heard my dog make before. I was very concerned. As I stood there horrified leaning and trying to see in the back I saw a woman who was grooming another dog, before I can say anything I heard her yell "shut up be quiet stop that to the dog" she was grooming. I got her attention and asked if that was my dog that was crying and in distress. She responded "Yes they all Cry he's just fine". At this point I had seen and heard enough and I attempted to get the owner's attention again and once again they repeat it in an aggressive tone that they were very busy. So I took matters into my own hands and I went back to get my dog who was about 10 feet away from me. It was at this point in time that my husband followed me and the owner came after him yelling and put his hands on my husband telling him he could not go back there. Funny how he was too busy to help my dog in distress but had enough time to put his hands on my husband not once but twice. We took our pup left and we would never ever return and I suggest the same of you. Our dog is a member of our family and I would never treat or allow a member of my family to be treated in this manner. They can disguise their business with aromatherapy holistic products excetera but you cannot compensate for poor treatment and neglect of your animal. read more

I started bringing my baby to tubs and tails and within three times of me going there not only did my baby hide under the seat and hide to avoid going in. The first time I went the price was somewhat high by the third time there was a fifteen dollar difference in the price but no difference in the groom. I always received bad comments about the behavior of my baby. I started going else where and pay the same price everytime and always receive good news on trinas behavior. Trina also became very head shy after going here and ducks her head when you go to pet her. Which really raises some questions. I feel so HORRIBLE for taking my baby to that place. There are alot better places to take your pets and not have them abused and you over paying. BAD BAD Place!!!!! read more

we took our doggies to this groomer.it was horrible and our pets have been to the vets 3 times since due to this groomer. i would not recommend her to my very best enemy....stopped payment on the check for muddy paws.i should take her to small claims court to make her pay for the vet bills. read more

Seriously the best groomers in Salisbury. I'm slightly difficult and particular in the way my poodle (Frankie) looks, not a traditional cut but "CUTE". Which I know is vague but it's like they read my mind and knew how to cut him in a way which is better than I could ever imagine. I can't explain how many times I have been so disatisfied with a cut which is why I am always hesitant to go to new groomers but they asked me so many questions to get to know what I wanted which made me feel more comfortable with my choice to come here. The inside of the shop looked to have a play time area for daycare. Very clean and welcoming and might even bring him there in the future. But this place has me as a customer for life!!! read more

this is a horrible place. I took my 10 week old puppy in there and they shaved all of her hair off. Afterward she became red and skin inflamed I took her to her vet where I was told it was called clipper burn. It is caused by them shaving her body with a hot blade and burning her skin. Her hair never grew back the same. Thanks for hurting my puppy. UPDATE sassy girl has since found a fantastic groomer that loves and handles her with great care. And takes her time with my little girl. read more

bring your rabies certificate with you or they will not give any service! they say it is a state law. never heard of that before and i have had many dogs that required grooming in the past and was never asked for rabies proof before! What is next?Kennel cough?distemper? WORST PART! you arent aware that the proof is needed until you arrive.they dont even mention the need on their website.Save $20.00 per dog and bathe it at home.No certs needed there.What a way to welcome new business! read more