I have been going to Able Hearing since 2021 when I bought my current pair of Widex Moment 440…read moreHearing Aids. A couple of months ago they texted me that it was time for a hearing test. It had been over a year and so I called to inquire about the cost and they told me that there would be no charge. I went in. The tech sat me down in a booth and told me to listen to various beeps - you know the drill. He told me that the receptionist would come in and read words to me whicn I was to repeat back. That didn't happen. He wasn't familiar with the Widex proprietary software but fiddled with various settings anyway. The first setting was blaringly loud. I told him it was very uncomfortable. He reduced the volume several times and then gave up and said jhe'd return the settings to the original. In the meantime he inadvertently clicked on a toggle whicn changed the function of the button on each hearing aid from volume control to hearing program selection. I realized this a day later and made another appointment to have it switched back. The second appointment went well. The tech called Widex and they walked him through the process to have the button function returned to volume control. However, along the way another function went awry. On the Widex app there are various programs When you change the program (on your phone) to a new one, it announces the name of the new one through the speakers of your hearing aids. That function stopped working. I made another appointment. That was this morning. The tech called Widex. When the first customer service representative realized he needed to go up the chain and put him/us on hold, the tech hung up and quit trying to solve the issue. He started complaining as though I was taking advantage of his time. I mentioned that the problem(s) were his fault - not being familiar with the Widex software. He denied any responsibility for the issue and told me he was not willing to give me any more of his time. He invited me to go elsewhere which I did. And I'm glad I did. You'll see lots of nice reviews when Karl was running the ship. He was a terrific gentleman. But he hasn't been there for a couple of years now.

The hearing aid that we had previously purchased from a big box retailer was not providing…read moresatisfactory performance for my mom. We went to Able Hearing, hoping to find something that worked better. We were really happy with our decision. The personalized customer service we received enabled my mom to get a much better fit on her hearing aid and much better performance. Lucas was great. He took the time answer our questions and provide guidance on which models might be best suited for her. The extra time he spent on the fitting made a big difference on how it worked for her. It's been about a year since my mom received her new hearing aid. During that time, their customer service has been excellent, providing adjustments and tuning. Each time, they have been friendly and welcoming. Our observation is that they really go the extra mile in providing customer service. We were really pleased with the way they handled the situation when my mom recently lost her hearing aid. Living with hearing loss can be very frustrating at times. Although we would have saved money by buying another unit at a big box store, we felt it was worth the extra money to have someone spend extra time on the fitting and tuning so that we would have better results. We are very pleased with our experience here and highly recommend their services.

My 98 year old MIL can hear now thanks to Duane! This is full service helpful ongoing follow up…read morecare with a true professional.

Duane Smelser knows hearing aids! And he cares about his clients. My hearing had gotten so bad I…read morewas isolating, hiding from friends. I called Hearing Health and it took about a week, start to finish, to change my world. It's been about four months now, and I still wake up so excited to hear .... And to know I have great support from Hearing Health. My seriously honest review. Billie

They don't reply to messages posted on their website. A friend at church recommended them but I…read moresure would not.

Jaimie and David care and it shows. I have nothing but great things to say about Sage Hearing…read moreSolutions. From the time I was greeted by Jaimie, to the time I left with my new hearing aid, they made me feel like I was a priority. I deal with single sided deafness. David explained all my options to me clearly. He even went as far as walking me around the building while letting me try out the different technologies. He is very knowledgeable and answered all my questions. Jaimie made sure there were no hiccups with my insurance. The whole process went surprisingly smoothly. If you're looking for kind and personal service, I would definitely recommend visiting David and Jaimie.

Came here to get two sets of hearing aids checked out and adjusted. Very thorough and…read moreknowledgeable. Highly recommend.

These folks were fantastic! I took my elderly father's crusty and old (and partially corroded)…read moreSiemans hearing aids that he hadn't worn in several years to a local hearing aid company and they said they were unfixable. I then reached out to my audiologist niece who suggested I call OHSU SoundSource. (I know-why didn't reach out to her from the start!) They not only fixed the pair I gave them, but an even older hearing aid that was just in the box. I didn't even ask them to have this second pair looked at. And yes, all for $25 WHILE I WAITED (around 15 minutes). OHSU SoundSource is a non-profit .edu connected to the Oregon Health Sciences University (OHSU) but is all self pay. Other private companies will ding you big time. This is so affordable! I'll be recommending them to anyone who asks! Great job, OHSU SoundSource! Thanks, Page!

My doctor recommended Costco for hearing aids and I am thankful that I took his advice. The…read moreaudiologist, Mario, was professional and thorough in his assessment. He suggested a certain brand and I couldn't be more pleased. I could have purchased the same brand from my ENT and paid twice the amount and I'm glad I didn't. These guys really know what their doing!

bought hearing aids from costco. worked for 6 months then i had trouble with them. could not hear…read moreon telephone. could not hear in crowds when i go back they clean them and i still have the problem.. the last time i went in they said i had bad hearing. they gave me no answers. since then i have found out that the costco hearing aids are not the top brands, since then i have found hearing aids that work. costco hearing aids do not back their product..

Met with (Dr?) Todd Williams for my first visit. He spent nearly an hour pushing his "essential"…read morebrain-retraining program, making it sound included in my care. Only later did I learn it was a $1,000 add-on, not covered by insurance, and something he implied I should buy because my coverage was "so good." When I picked up my hearing aids and declined, his professionalism vanished. He rushed the setup, brushed off questions with "look it up online," and said he'd only see me once more, then not again for a year -- despite my insurance covering multiple follow-ups to ensure the best fit. I returned the hearing aids within days. He was in the office but didn't even come out to ask why. If you want honest care without hidden costs or conditional service, look elsewhere.

Very professional. Quality products. Explain everything that is understandable. Bottom line--I…read morecan hear again

Professional, patient, caring, friendly, and impressive. Office experience is pleasant and staff is…read morehelpful. So glad we found Leslie and have recommended her to several others who say the same. Absolutely 5 stars!!

TRUST. That is what most small businesses strive for from their customers. That's number One. The…read morecustomer service that I experienced here was well, Let me just say that 100 out of 100. Quality, Professional, Friendly!

Have been coming to Pacific Audiology for several years and have had exceptional, professional…read moreservice throughout. Very knowledgeable and competent team.

The doctor and most of the support team were nice and easy to work with. I ordered molded ear plugs…read morefor sleep as well. After returning to pick them up, the Doctor was able to spend some time showing me how to best use them. After a few nights it became unbearable to wear the ear plugs. The pain they caused kept me awake and my ears felt like they had been in a fist fight. My calls and email to the clinic were never returned. While I appreciate that these were custom made and likely non returnable, some common curtesy would have been nice.