I signed for a $40 storage unit and two months later they raised the rent to $65 for the same unit…read more I have no choice but to pay the increase as I live out of state for the next 6 months and cannot fly there and change storages. I wanted to warn others of the shady business tactics this company uses. These companies now days are just price gouging people and it is not inflation any longer. Regardless, NO ONE told me when I signed the contract for my unit they can increase the cost at any time without your knowledge or consent. You have been warned!

if I could give zero stars I would. we reserved a unit and long story short ended up putting our…read morethings in the wrong unit and the manager took our stuff most of which was sentimental items and we never seen them again. we filed a police report and was told someone broke into the unit. I asked to review cameras but of coarse "they weren't working".

I walked in just before closing time and the sweet lady in the office was closing for the day. She…read moremust have seen the stressed look on my face. We were in the process of moving. She not only helped, she stayed late. I would recommend this company. Michelle

Great, secure storage facility. Easy access and convenient location. Friendly staff. Rates are…read moregood. Big lots make getting the trailers in and out easy. They offer back in, pull through, and covered storage options. Great spot for campers, trailers, RVs, boats, and even 18 wheelers.

This is a video of the front corner of our unit on south street. When I showed video to manager she…read morewas very rude and cursed alot very unprofessional.

Heartland Storage was originally owned by a small group and I paid about $95 a month for a larger…read morestorage unit. I have had this unit for 4 years. There were small increases with the unit as they changed hands. Recently, the rate was raised to over $200. Go Store it has taken over the company. Communication is only via email. When I called to inquire regarding the rate hike. I was told they do not lock in rates and there will be a raise every quarter or every 6 months depending on demand. I am hopeful that I am able to find alternate arrangements for my stuff very soon. So be prepared for increases if you are planning on using for long term storage needs. Great for temp needs only.

Technician was courteous and knowledgeable. And the store was extremely clean and organized…read more Overall great experience.

3 weeks prior to our move we reserved a truck and paid approximately $700 for hiring movers through…read morethis Uhaul location. The day before our move no one had reached out to confirm so we sent a text to Comfort Delivery who we hired through Uhaul. The owner, Thomas Winters, replied to the text stating his moving company had dissolved and he wasn't coming. No one from Comfort Delivery or Uhaul let us know that and if we had not sent a text to confirm the day before, we would have been sitting here on moving day with no help. We reached out to this Uhaul location and Anthony answered the phone. We let him know that the movers we hired and paid for through their website are not even in existence and his first response was to laugh and tell us that yep, they should have let us know that. The owner of Comfort Delivery called us fat c*nts and said we need Jenny Craig for hiring help with our move. When we got there to the Uhaul store to pick up the truck the computers were down and we couldn't fill out the checklist at the store, so now we are just waiting to see if they are going to screw us over on drop off even though we had no option to fill out their checklist on the condition of the truck when we received it and we were given nothing showing the state of the truck when received it.

Anyone considering renting here, I urge you to RECONSIDER!…read more My grandparents have been loyal customers of this storage facility for years. They never missed payments and actually even paid in advance monthly. My grandmother prepaid for the month of May on April 15th. My grandfather passed away on April 23, so we went through and cleaned out the unit on April 24th. We called on Monday April 26th (because the office is closed on weekends) to see about getting the May payment refunded since we no longer needed the unit. The man in the office REFUSED to refund because "the check already cleared the bank". He would not provide a name or number to call his supervisor or owner of the facility. We called another location only to find that he had already talked to them about us and so they also refused to provide any contact information, or even the last name of the man in the Ozark location. Only once we left a comment on their Facebook page did they respond in a helpful tone asking us to DM them. They called my grandmother directly from a restricted number and left a voicemail saying that they would not refund the May payment because we did not provide a 15 day notice per the contract and they couldn't give us special treatment...even with the extenuating circumstances of a DEATH in the family. We were not asking for anything other than a return of the prepaid $48 for a unit that will be sitting empty now for that entire month. A slap in the face from a facility that never fixed the door that was broken for almost a year, regardless of it being brought to their attention more than a couple of times. It's clear that they do the bare minimum maintenance because there was also barbeque sauce smeared all over the door handle and pin pad that had been there so long it was almost dry...but not quite because it ended up all over my hand. Customer service 0/10 Maintenance of property 0/10 DO NOT RENT HERE.

Buyer BEWARE. Expect numerous roof leaks and ruined property with owners who couldn't care less. On…read morethe up side, after your property is ruined they'll raise your rates twice in under six months. There is zero customer appreciation by the ownership. Rent at your own risk, and expect the rate to continue to climb.