I've really enjoyed renting from Elite. I moved back to MO for grad school and have been living…read morewith my Dad, so my husband and I stored a majority of our household in one of Elite's Climate Controlled units. We wanted to be certain our furniture remained in good condition and spider free. It's kinda out of the way, but that's fine with us. There's a security gate to get in, then another security access point to get into the climate controlled units. There's even a dolly and rolling cart for customer use! That was super handy. Elite does require customers to have a very specific lock, but that's wasn't a problem since we had it already. Our payments were deducted online monthly and we've never had any trouble with management. We found this place online and it all started with a call. Now that we're coming up on the end of our use, all we have to do it cancel our service with a phone call, as per the instructions of the office workers. As soon as we do that, our pin to get in is no longer good, so we'll wait until we're all packed up and out to do that. If you're looking for a secured place and climate control, I definitely recommend this place. I really enjoyed keeping my stuff here!

I walked in just before closing time and the sweet lady in the office was closing for the day. She…read moremust have seen the stressed look on my face. We were in the process of moving. She not only helped, she stayed late. I would recommend this company. Michelle

Great staff and service !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!read more

The service here is excellent...Brad is always kind and helpful...(we've had some family issues out…read moreof town a lot and he's been quite understanding and reasonable when I've had to make a payment late) the grounds are always super clean and I've always felt safe here even after dark. I highly recommend this storage facility

These folks are very good to work with, very friendly and helpful. I stored my travel trailer here,…read morethe price was excellent, the location is very convenient. When the time comes to store anything at all, whether an RV or to use a storage unit, I know I'll be a return customer.

We purchased a new home in Mt. Vernon and wanted a storage place close to I-44. Freedom Storage is…read moreconvenient to get to and has sizes to choose from. Freedom Storage was very nice to work with online and over the phone. The value for what you get can't be beat, a place that could accommodate the "strange" hours we needed and was clean. I would work again with them if I ever need it and don't hesitate to tell my friends about them!

We needed to find a place for a 34 foot RV to be stored in an hurry and immediately after we call…read morewe had what we wanted. We had great service with Amber. She was amazing to work with. Very easy to find our spot that we paid for everything was marked and plenty of room to maneuver. After doing some research, it was the best value in Mount Vernon.

Cannot say enough about Joy! She was EXTREMELY helpful and made my experience one of a kind! My…read morefiancé and I have been in the market to get a storage unit for awhile now but recently we are needing to move. Joy helped set us up with a storage unit and we got the ball rolling all in a day!

I was lucky enough to get the last 10x26. Very nice lady held it for me. I hate storage prices but…read morethey are what they are. It makes me want to own a storage facility. The place is very conveniently located behind Taco Bell in over by Chesterfield Family Center. The Facility and the gated compound and open seven days a week between the hours of 6 AM and 9 PM. Everyone is issued a code and you can do automatic billing pay online with a credit card. They do not have outside storage. They have many sizes to choose from if they have an opening. Large pathways in between buildings enough for the largest moving trucks or semi's. They sell locks if you don't have one. Hope this helps!

We have had an RV, and two storage units. The owners are so wonderful to work with and the facility…read moreis nice. It is very secure and safe. The units are well cared for we totally recommend this facility.

Great prices, clean and modern facility. A thousand thumbs up!read more

Great storage unit for the price. Never had any issues and they didn't penalize me when I…read moreaccidentally missed a few payments.

EGADS! I am not sure…read morewhere to start. This place needs to be shut down. I'm angry at myself for being stupid enough to store anything here. I had 2 units here. After you pay your money, you'll get a notice about 'moisture' and 'condensation' that they consider as 'normal'. I mean, they ask you to put tarps over and under your stuff... it's that bad. One unit was in Bldg E - condensation my ass. Roof leaks. Door leaks. Water on the walls, ceiling... thank God I didn't store much in this unit. (Will post pics when I get time). Stuff was flat out ruined... and this in the winter months, no less. Other unit in Bldg H... even though the doors were closed, somehow it got full of dandelion type seeds from the wind! There were moisture issues here, too. The place wasn't constructed correctly. The roof doesn't have insulation, so, yes, it will condensate and 'rain' down on your things. Plus, the cheap particle board construction draws moisture. The paved areas outside have cracks... that draw in water that has no where to go except evaporate through the buildings. Ever heard of crack repair sealer? How about penny wise and pound foolish? Some issues with water draining from the roof into the doors, etc. Had about 5 mistakes in my bill - all in their favor, of course. I suppose i should be thankful they fixed them. Further, they don't take credit, debit, Internet, or any payments other than exact change. They're gonna get those late fees from ya one way or another. They do supply pallets (when they have them!), but really, the owners need to either properly maintain this place - or properly build it in the first place. I took pictures after a rain, I'll post them sometime. Store your stuff outside under a tarp, it's cheaper, and the tarp won't leak. Plus, there's just a bad vibe about this place.

I got a storage unit here last min due to our home was damage. I never got a unit so easy. I sign…read moreup drove to the place and my unit was clean and ready. It was a contactless. The owner is so caring Bobby. We explained to her that we wanted to move out and she had no issues like some places. She said just have your things out by the end of them month. I will cancel your unit for you. She kept with us in email the whole way. I would so highly recommend this place for your storage needs. Friendly staff, Clean, Move in Ready units, Contactless. What more can you ask. Fast replies to :)