In immediate need of a storage unit, we first tried a U-Hail storage facility, but decided against renting the only unit left as it was well over double the size we needed. Given that the plan was to unload our vehicle and immediately leave for CA, and it was 4pm on a Saturday, we were in a bit of a panic to find a place that was still open.
Best storage was one of few places with office hours till 5pm on Saturdays so we rang them up to confirm availability. The gentleman in the office set us up with the perfect unit size, at a rate that was great compared to other storage facilities. Drove through the gate (which you can access from 4am (I think?) to 10pm, loaded up our storage unit (all first floor!!), locked up and then headed along our merry little way. Or so we thought...
Right at 5pm, while buying snacks around the corner for the road, we discovered that the ID we used to photocopy for their records had been left behind, so we frantically dashed back. The office was closed so we emailed and called, and within 10 minutes someone reached us and returned to the office to give the ID back. Can't even begin to explain how grateful we were, since having your drivers license is pretty important when traveling through multiple states.
Even without customer service that went above and beyond, Best Storage would have been 5 stars for pricing, availability, operating hours, and unit accessibility. But returning after hours to get our ID back really meant a lot to us, which definitely put Best well above all the rest. read more