I walked in just before closing time and the sweet lady in the office was closing for the day. She…read moremust have seen the stressed look on my face. We were in the process of moving. She not only helped, she stayed late. I would recommend this company. Michelle

Great, secure storage facility. Easy access and convenient location. Friendly staff. Rates are…read moregood. Big lots make getting the trailers in and out easy. They offer back in, pull through, and covered storage options. Great spot for campers, trailers, RVs, boats, and even 18 wheelers.

Great storage unit for the price. Never had any issues and they didn't penalize me when I…read moreaccidentally missed a few payments.

EGADS! I am not sure…read morewhere to start. This place needs to be shut down. I'm angry at myself for being stupid enough to store anything here. I had 2 units here. After you pay your money, you'll get a notice about 'moisture' and 'condensation' that they consider as 'normal'. I mean, they ask you to put tarps over and under your stuff... it's that bad. One unit was in Bldg E - condensation my ass. Roof leaks. Door leaks. Water on the walls, ceiling... thank God I didn't store much in this unit. (Will post pics when I get time). Stuff was flat out ruined... and this in the winter months, no less. Other unit in Bldg H... even though the doors were closed, somehow it got full of dandelion type seeds from the wind! There were moisture issues here, too. The place wasn't constructed correctly. The roof doesn't have insulation, so, yes, it will condensate and 'rain' down on your things. Plus, the cheap particle board construction draws moisture. The paved areas outside have cracks... that draw in water that has no where to go except evaporate through the buildings. Ever heard of crack repair sealer? How about penny wise and pound foolish? Some issues with water draining from the roof into the doors, etc. Had about 5 mistakes in my bill - all in their favor, of course. I suppose i should be thankful they fixed them. Further, they don't take credit, debit, Internet, or any payments other than exact change. They're gonna get those late fees from ya one way or another. They do supply pallets (when they have them!), but really, the owners need to either properly maintain this place - or properly build it in the first place. I took pictures after a rain, I'll post them sometime. Store your stuff outside under a tarp, it's cheaper, and the tarp won't leak. Plus, there's just a bad vibe about this place.

Great staff and service !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!read more

The service here is excellent...Brad is always kind and helpful...(we've had some family issues out…read moreof town a lot and he's been quite understanding and reasonable when I've had to make a payment late) the grounds are always super clean and I've always felt safe here even after dark. I highly recommend this storage facility

We purchased a new home in Mt. Vernon and wanted a storage place close to I-44. Freedom Storage is…read moreconvenient to get to and has sizes to choose from. Freedom Storage was very nice to work with online and over the phone. The value for what you get can't be beat, a place that could accommodate the "strange" hours we needed and was clean. I would work again with them if I ever need it and don't hesitate to tell my friends about them!

We needed to find a place for a 34 foot RV to be stored in an hurry and immediately after we call…read morewe had what we wanted. We had great service with Amber. She was amazing to work with. Very easy to find our spot that we paid for everything was marked and plenty of room to maneuver. After doing some research, it was the best value in Mount Vernon.

I have been happy with Sunshine Storage. This is my second time to rent a unit from them. It was…read moreeasy to rent a unit over the phone, and the manager, John, is very nice and professional. He is helpful and offered to get some pallets for me if I wanted him to. Overall, I am quite satisfied with the unit and the management.

An update to my prior review. I called directly to arrange for one time additional services. I…read moreneeded to leave additional bags for pick up outside of my can. I paid a small fee over the phone to a friendly office manager, and the following service day it was removed. Love this company!

Terrible customer service and expensive. Increased their prices from $157 to $171 without notice…read morejust took it out on autopay. if they miss your trash you have to wait to get it picked up until the following week but if you cancel they will be sure to pick it up the next business day.

I got a storage unit here last min due to our home was damage. I never got a unit so easy. I sign…read moreup drove to the place and my unit was clean and ready. It was a contactless. The owner is so caring Bobby. We explained to her that we wanted to move out and she had no issues like some places. She said just have your things out by the end of them month. I will cancel your unit for you. She kept with us in email the whole way. I would so highly recommend this place for your storage needs. Friendly staff, Clean, Move in Ready units, Contactless. What more can you ask. Fast replies to :)

We have two large carts because we are a 4 generation family. Service is excellent. Never had a…read moreproblem in the 2 years we have lived here. We had to get a yard dumpster when we first were moving in and we were very satisfied.

Such a great company! From the office staff to the drivers, all are polite, res and helpful. We…read morehave been super pleased with their service. A great value, highly recommend. They go above and beyond to take care of their customers.