Heartland Storage was originally owned by a small group and I paid about $95 a month for a larger…read morestorage unit. I have had this unit for 4 years. There were small increases with the unit as they changed hands. Recently, the rate was raised to over $200. Go Store it has taken over the company. Communication is only via email. When I called to inquire regarding the rate hike. I was told they do not lock in rates and there will be a raise every quarter or every 6 months depending on demand. I am hopeful that I am able to find alternate arrangements for my stuff very soon. So be prepared for increases if you are planning on using for long term storage needs. Great for temp needs only.

From the owner: Whether you need to store a boat or boxes of documents, our South Street location gives you the…read moreconvenience, security, and affordability you're looking for. Our fenced and gated property provides you with drive-up accessibility to your storage unit to make moving in as simple as can be. With online bill pay, keeping up with your rent will be simple. And, with 24-hour access, you'll never have to wait to drop off or retrieve something from your unit. Let us help you get started today - contact us to make your reservation!

Anyone considering renting here, I urge you to RECONSIDER!…read more My grandparents have been loyal customers of this storage facility for years. They never missed payments and actually even paid in advance monthly. My grandmother prepaid for the month of May on April 15th. My grandfather passed away on April 23, so we went through and cleaned out the unit on April 24th. We called on Monday April 26th (because the office is closed on weekends) to see about getting the May payment refunded since we no longer needed the unit. The man in the office REFUSED to refund because "the check already cleared the bank". He would not provide a name or number to call his supervisor or owner of the facility. We called another location only to find that he had already talked to them about us and so they also refused to provide any contact information, or even the last name of the man in the Ozark location. Only once we left a comment on their Facebook page did they respond in a helpful tone asking us to DM them. They called my grandmother directly from a restricted number and left a voicemail saying that they would not refund the May payment because we did not provide a 15 day notice per the contract and they couldn't give us special treatment...even with the extenuating circumstances of a DEATH in the family. We were not asking for anything other than a return of the prepaid $48 for a unit that will be sitting empty now for that entire month. A slap in the face from a facility that never fixed the door that was broken for almost a year, regardless of it being brought to their attention more than a couple of times. It's clear that they do the bare minimum maintenance because there was also barbeque sauce smeared all over the door handle and pin pad that had been there so long it was almost dry...but not quite because it ended up all over my hand. Customer service 0/10 Maintenance of property 0/10 DO NOT RENT HERE.

Buyer BEWARE. Expect numerous roof leaks and ruined property with owners who couldn't care less. On…read morethe up side, after your property is ruined they'll raise your rates twice in under six months. There is zero customer appreciation by the ownership. Rent at your own risk, and expect the rate to continue to climb.