I had a dead flash drive (would not respond to any computer that it was inserted into) and took it…read moreto Dave, requesting that he recover the files from it. BTW: Make sure to check your junk/spam email for the ticket number. First, he was so quick! I dropped it off on a Wednesday and by Thursday around noon he notified me that he was able to recover all my files. I was beyond ecstatic. He is very knowledgeable and trustworthy, and if this were to happen to any of my friends/family members, I would immediately refer them to Dave. Truly cannot express how great of a service this was. 10/10

We are very happy with the service we received from Dave. We had some old drives from an obscure…read moretype of RAID system and he was able to recover all the data. Great communication and speedy service.

This is the only computer shop that I absolutely trust to do anything with my computers. They have…read morenever failed to solve any of my issues and always make sure you understand what they fixed before you pay and leave their shop.

If you're looking for honest, professional, and genuinely caring computer repair service, Puget…read moreSound Computer Repair, in Olympia, WA is the place to go. From start to finish, they went above and beyond to take care of my laptop as if it were their own. They didn't just fix the problem -- they improved everything! They cleaned my system, repaired what needed attention, upgraded it, added memory, and even created a direct shortcut so I could save files straight to my external drive instead of cluttering my laptop's hard drive. That level of detail and thoughtfulness is rare. I've never experienced customer service this thorough, kind, and professional before. They truly care about their customers and stand behind their work. I highly recommend Puget Sound Computer Repair to anyone who needs their laptop, desktop, or other electronics repaired. You'll leave feeling grateful, confident, and cared for -- just like I did.

I was tempted to just give this place one star, but decided to go with two because, after all, my…read morelaptop did get repaired and is working now. It took nearly a month and a half (08/22-10/02 - and please take note of these dates, they will play an important role further on in the review), cost a lot and in the process, I witnessed just about every rule of professional behavior and work ethics violated. And the latter is what this review is about. I found the place online. Reviews on Yelp were stellar. Oh my, how grateful was I to the Universe for this find after I had (stupidly, I admit) spilled water on my laptop! Maybe I should skip Shawn's unprofessional demeanor and behavior as my husband and I were dropping Lappy off (he was stretching on his chair, yawning and generally giving this "I couldn't care less" vibe). But I will mention it briefly, because this should have been a red flag for me right there. Now on to the more important stuff. Shawn has a lot of certifications under his belt, including the CompTia A+. Since my husband is studying to take this exam right now, I know it includes a huge section about work ethics and how to work with a customer. Oh CompTia, you would not be proud of Shawn! During the time Shawn had my laptop, he never volunteered any information about what was happening and what exactly he was doing with Lappy. Except for the last week (when we had basically given up), the same scenario repeated over and over: We called and heard "I'm waiting on a part. Will have it in 2 days" 2 days (or more) came and went, we called again and heard "I'll have the part in 3 days, I'll call you". 3 days came and went... and so on. Now let me stress that I do understand this wasn't an easy repair and parts were hard to get (my laptop model is not made any more). But there is this little thing called communication that was sorely lacking here. If you tell a customer you'll have something done in two days and then realize there would be a delay, how about calling and letting them know? He had our phone number and email address. Yet the *only* time he called us during that period ("that period" being all but last week) was to ask "Is there a trick to turning the monitor on?" I replied there wasn't (in fact, the monitor had worked when we were dropping the machine off) and heard "It will not light up" ... long pause followed until I finally said "Well, are you expecting me to tell you what to do next? I thought it was *you* that was the computer specialist here." (Let me mention here that among the myriad of certifications Shawn has, there's also an HP one, which would hint at least basic knowledge of their machines). Next question from him was "What's the password?" ... Ehm, you mean the password we had to write down for you as we were dropping the machine off? Any information about what was going on had to be dragged out of Shawn. For example, at some point I had to ask "So you say it wasn't the monitor that was broken, what part exactly are you waiting for now?" because I was rather sick of hearing "I'm waiting on a part", without the "part" ever getting named. Now in the last week or so Shawn did call us twice: first to let us know that he was "waiting on a part" and should have it in 2 days and then, a week later, to finally tell us the laptop was ready for pick up. Now my two biggest gripes. 1. How unprofessional, how blatantly, glaringly unprofessional is it to tell a customer (multiple times, first over the phone and then a few times when we were picking Lappy up) that their computer is/has been "a pain in the butt"? 2. I know that work ethics, as defined by CompTia (and just about any human being with a bit of common sense) strictly forbid computer technicians to change passwords or add programs without the owner's permission or even awareness. How about doing both and also flat out lying when confronted about programs added on the desktop? Here's the dialogue that took place as I was checking my laptop before paying for the repair: Me (surprised it started right up): "It didn't ask for my password." Shawn (nonchalantly): "Oh, I deleted it" Me (a moment later): "How come I have Google Chrome here?" Shawn: "I certainly didn't add anything there." I am uploading four screenshots with this review, of the properties of four programs (CCleaner, Malware Bytes, AusLogics Disk Defrag and the aforementioned Google Chrome). Can you see the "created" date on these? Yes, September 20. Now do you remember the dates I mentioned at the beginning of this review, the ones I said would be important? Between late August and 10/02. As I said, my laptop did eventually get fixed. Interaction with Shawn did leave a very bitter taste, though. The "I'm doing you a big favor" attitude and the lack of professional ethics is something I might expect from a friend fixing my computer for free, but not from a professional interacting with a paying customer. I know I will take my business elsewhere in the future.

I picked up my laptop from NW PC Mobile Tech today. a single proprietor business. I normally take…read morethe time to write reviews for small local business in the area that I feel are serving the community well. Before writing a review I look to see what others have to say. Surprised at one review which I will briefly comment on. To this lady that wrote a searing review about PC Mobile Tech I hope what happened to you is factual and not based on perception, because a review of this nature can definitely cripple a small business. Based on my perception the owner of PC Mobile is laid back, but a very refreshing individual. I was able to converse with the owner at my level of expertise about computers "Lay Person". The owner explained to me what could be the problem and provided me with a high and low estimate. Because the owner had to order a part "2 to 3 day delivery", my computer was ready for pickup in four business days. So far my computer is functioning well, & the best part the computer was repaired at the low estimate. I was referred to NW PC Mobile by my neighbor who had taken his PC earlier to the Geek Squad which quoted a much higher estimate to repair his computer.

I went to Computer Concepts last week to replace a failing drive in my NAS, and the service was…read moreexcellent. The tech who helped me was knowledgeable and, when he wasn't 100% sure about something, he was upfront about it and took the time to research the issue himself to make sure I got accurate information. That kind of integrity is rare, and I'll definitely be back. The space itself isn't flashy, but it's clear why they stay busy. You can tell the whole team cares about customer service, not just from my experience but from overhearing other techs helping other customers while I was there. Highly recommend.

Computer Concepts has been helpful and knowledgeable in solving problems that came up with our old…read morecomputer. We bought our new computer from them and have been very happy with it over the years with no problems.

Not cheap...but they got me my data in a reasonable time and for that I'm grateful. They were…read morepriceless family photos...

I'm pretty technical, and the owner of a now-failed 1T, 4 drive RAID array. (2 of 4 drive heads…read morefailed simultaneously.) I tried the obvious things, and realized I was looking at a true hardware failure this time, not just software. Worse, 2 of the 4 drive heads failed, which, in a RAID5 array, often means that some or all of your files are kaput. After trying one other vendor and having it sit there for a day with no calls back, I picked the drive from that vendor and drove down to the drop-off office of Secure Data Recovery on Interurban. Note that this is just a drop-off office. I dropped off the drive at the Interurban Avenue office and it was FedEx'ed to the Secure Data Recovery Services Lab. The idea of a centralized lab, which many of these data recovery vendors seems to use, is a bit jarring at first. Basically, you show up at shared office suites (usually Regus, or something similar), you talk to a friendly but faceless account manager over the phone, you get the basic overview of the process, you get assigned a customer number, and you leave it there while they ship it off. In theory, the other vendor works this way as well, except the phone number had no person there, and no one called back after a day. This is the way it works with Secure Data Recovery Services too, except the phone number actually works and has a real human being there, who in my case was very knowledgeable, confident and reassuring. I got the customer number he assigned, gave a credit card for the deposit, handed off my drive, and waited a few days. I got the promised email with the diagnosis, detailing what was wrong with my drive -- in my case, two drive heads had failed simultaneously. They literally had to take apart the drive, reimage the underlying plates, re-splice the RAID (5) array together again, and they then sent me a list of all the files and file sizes that they were able to recover. In my case, it appears that all files -- or nearly all files may be returned to me. Am awaiting the recovered Terabyte drive (on a new drive) shipped back to me. It's pricey -- mine cost about $5,000 -- but it'll be well worth it if the data is indeed recovered, and I don't think it's unreasonable given the severity of the problem I encountered, which necessitated a full teardown and careful re-imaging of two drives. At press time, I was able to see the full and correct directory files, file sizes, and am awaiting the drive to be Fedex'ed back to me. These guys are knowledgeable, they give clear feedback throughout the process, they're reachable, and they inspire confidence that they actually know what they're doing. I'll revise this review if the data somehow comes back different than as they related in their top-line file report, but I've actually gotten a pretty good feeling that this will work out well, and can recommend them based on the process so far.

Daniel with Lucky Dragon Mobile Computer Repair was awesome! I have a 12 year old desktop that was…read morefreezing up after an update and he found and fixed the problem and updated to a faster motherboard and solid state drive with windows 11. Now it's faster and more efficient than ever. Also had another computer with a faulty fan issue that he replaced no problem. His service and pricing are excellent. I will definitely stick with him for ALL my future upgrades and possible service issues. Thanks again! A+++ :D

Daniel knows everything about everything computers, phones, tablets, etc. Reasonable and reliable.read more

My Samsung S20 had a broken screen and I decided get it fixed rather than buy a new one right now…read more I had a great experience at One Hour Device Repair, unlike some other reviewers. They had the right screen and installed it in less than an hour. Looking at all the stuff in the historic building could have consumed most of that time. The repair cost $250. I don't know how that compares with other repair places.

BEWARE: This place DAMAGED my phone would give negative stars if I could! This is costing me…read morehundreds to resolve. January 10th my phone screen broke and got my screen replaced for about 330. Fine at first BUT a week in I started to experience problems: 1. Camera condensation on both lenses-- my phone was not near any water at work and there was fogging in my camera from the inside. Over time internal corrosion as a result and my phone wouldn't turn on. I NEVER had this issue PRIOR to this repair so WHY are you blaming the customer? 2. Flickering screen-- LCD problem. TELL ME why am I having this already after a recent screen replacement? Paid $50 and took it to a repair shop in Auburn after my phone won't turn on and they said whoever fixed your phone did a CHEAP job and they should do customer service recovery because 1. It wasn't sealed properly and a cheap adhesive was used. and 2. Cheap quality LCD used during replacement. While they offered 250 to repair they thought it'd be more cost efficient for me to pursue service recovery with the original shop. Their customer service was LAUGHABLE: only fix the screen for 209! I rather pay more and get it done at a place that was more honest and less shady! Better yet maybe just get a used phone because the cost is almost as much as my repair.The auburn location even offered a better price if I did choose to pursue them too. HORRIBLE repair and AWFUL customer service!

Knowledgeable, trusted service from this team. Now if I can only stop trying to be my own tech.read more

These guys do very quick and excellent work. They definitely came through and saved the day.read more

He repaired my Dji mini 5 pro and it only took a week or so. He was professional and the drop off…read morewas pretty straight forward. I would definitely bring my electronics to Gadget Genie again.

Joe is a professional in his line of work. He delivers efficient and quality results. He is our…read morego-to for gadgets.

Got my phone fixed in less than 5 min. What great customer service it was. Recommendread more

I had them fix a broken screen on my iPhone and in anticipation of waiting for the phone coming out…read morenext month they offered the screen repair which was the most affordable option but didn't come with a warranty. Screen went out next day and when I went in they said of course that they offer no warranty. I just expected the screen to last more than 1 day. Got scammed Reached out and of course no reply. Buyer beware