Have been a patient for several months. In my several visits I've never waited too long to be seen…read more All my interactions with staff have been kind and polite. Payment was simple and right on expected costs. The reality is that with insurance, your doctor doesn't know exactly what you'll pay because so much is dependent on your plan and negotiated rates. I also had a sleep study done and it was a good experience. I came in very full of concerns and they absolutely took the time to keep me engaged and put me at ease. I liked the fact that it was a small independently owned provider and that I got good care at a reasonable cost.

I'd give zero stars if that was an option. My second sleep…read morestudy appointment was last night. My first appointment was canceled at 7:15pm, my appointment time, as I sat in the parking lot of the facility. Last night I entered the building at exactly 8:15pm. When scheduling the appointment I was told to be there at 8:15pm, absolutely no later than 8:30pm. When I was let into the building it was up to me to my way around the building. I arrived at the door, rang the doorbell, which doesnt work, but fortunately the tech was in the hallway and let me in. I introduced myself as she walked 5 feet ahead of me, introducing herself. I never did get her name. She told me to 'get comfortable', brought me redundant paperwork to fill out, and said she would be setting up another patient and then would be with me. I asked her where the tv remote was and she said she'd try to find one for me, and left. I waited 1 hour and 30 minutes. I went out into the hallway to see how much longer it would be, only to find her just starting with the other person. I returned to my room, changed out of my pj's, packed my overnight bag, and left. It is beyond my comprehension how this facility remains open with such unprofessional behavior. I am now searching for a different facility.

We requested a wheel chair and it was Bob and Eddy I think and I came in and they gave me a $60/wk…read morequote and took my insurance cards and they said that insurance should pay the rest and possibly reimburse us the $60. The place was so clean and friendly and very welcoming. I can tell you now that I would give them more stars if I could. They knew their stuff and were very knowledgeable, and I was in and out in a timely manner. Even though their were 2 people ahead, they ran through so smoothly and instructed me how the wheel chair works I am very impressed and glad we were able to get this chair because my wife really needed it. I got there at 1215, and I was out by 1250. They said Saturdays are not usually that busy, but I joked, and told them we are coming in like swarms to make sure they are not in a food coma from Thanksgiving, and both of them, plus the two guests laughed. I guess I'm pretty funny. Maybe being a "sit-down" comedian is a possible route in my near future. Thanks, Jackson Medical, for everything. I'd give you more than 5 stars if I could. Great job, guys!

Bloomington store. Started off great. My sister needed her power wheelchair repaired, and I…read moreinitially spoke with Joe. He seemed really helpful Unfortunately, after that initial conversation, I had a really difficult time getting any follow-up. I tried reaching Joe several times over the course of a few weeks and left around five messages without receiving a call back. Eventually, I was able to connect with one of the technicians, Ethan, who was great and got everything sorted out for me pretty quickly. Everyone I spoke with was kind and friendly, and I really appreciated Ethan's help. The biggest issue was communication and follow-through. There seemed to be a lack of communication internally, and because I had to repeatedly reach out myself, the process took much longer than it should have. I'm grateful that we ultimately got the wheelchair taken care of, but I do think their communication and follow-up could be significantly improved.

My husband said we will look for a new ENT next time I need one. These doctors were a joke…read more Smith never recognized I had a cyst in my ear. Becken found it but he had the hands of Frankenstein. I never was in so much agony from a simple ear cleaning! Try somewhere else or ask for a different doctor other than these 2 jokers.

First Rate. Service is incredible. Attentive to my pa in laws challenges. I am grateful we came to…read morethe Burnsville location. We are so happy with the service of Brian and Ann.

What an Amazing experience! I went to two other places for evaluations and my experience here was…read morefar and above the others. The results were explained in a way I could understand and the customer service was amazing! Once I tried my hearing aids I was stunned by how much they helped. As a doctor and trainer I can't recommend this office and product enough!!! Special thanks to Kim and Diana Mark

Went to SoundPoint to get my hearing aid, which had quit functioning, repaired. Received…read moreconflicting information regarding the qulity of my current hearing aids and was told they would need to be send in for a battery replacement. They wanted to send in both hearing aids even tho just one wasn't working with a charge for each. Upon its return, was told needed an appt to "pair" the returned hearing aid. Went to office, receptionist gave me the non-charged returned hearing aid and told me to finish charging it at home and follow the instructions "on the website." Still not working. Called for an appt. Message left on my voicemail this office does not have equipment to do this pairing. Called for itemized statement for work paid for but not completed. got another voicemail from "home office" that this office does in fact have equipment and make another appointment. $300+ and still not working NO WAY!! BEWARE!

Kathy Young is an extremely knowledgeable and trustworthy provider! My father recently visited the…read moreBurnsville SoundPoint office and was treated with the highest care and attention. He will be recommending Kathy and SoundPoint Audiology to his co-workers and friends and is extremely satisfied with his hearing aids!! Thank You Kathy & Carrol for going above and beyond in ensuring top patient care and satisfaction!

A procrastinator of my hearing loss from over 30 years ago due to punctured ear drum. Took the leap…read moreto have my hearing retested under my insurance and desiring to put an end to" can you repeat that ? Missing words in conversations and so on. Made appt in June, process explained, hearing tested both ears in sound booth by Tessa in depth to determine what my loss was, how much was lost, determining % in both ears. Hearing loss correlated to dementia. Did you know? The cost with insurance $2000 and I bought top of the line: both ears so that I would truly hear again! There are lesser price options. Fitting was about 1 hour and all my options explained as to how to use the Sound Hearing app on my phone to control volume and balance of both my ears. They fit behind my ear with transparent cable and tip for each ear You can get free programming of up to 6 environmental possibilities like live music, reverberant rooms, sports, strolling, TV, Universal and more. I made a two week followup appt to tweak my programs yo better hear female voices snd T V. I recommend at two weeks to ensure you get your best found early. They come with ear tips, cleaning tool, charger and USB, instructions etc. You can email questions at any time or call but they do get booked ahead I have 1 year free service and 3 years warranty. I set up my first year of appointments right away so as not miss free maintenance, cleaning, etc. Tessa my doctor snd Kathy the admin do an outstanding job or providing a warm and caring environment. I felt I had the best and my quality of life renewed in controlling all aspects of my hearing forever. The downside? People who knew you when you could not hear keep saying" did you hear that?" I highly recommend them Located behind Menards on Nicolette Restrooms in corridor; set parking stalls for Sound Hearing; enter on the east side doors; beautiful shared foyer with fountain and greenery. Rental car service is also here If you have long hair it will require you buy outside of this business hearing aid holstered and ear cuffs to secure to your ears. I almost lost mine due to hair caught in my sunglasses. Don't look back. See if your insurance covers and change get your life today. Once you hear your world opens up!

I would not recommend . said I had too much wax in my ears to do a proper hearing but she anyway…read moreshe said that she shouldn't adjust. My hearing aids and I get my hair straightened but then I'd have to have another test. She wanted to charge me $40 to program my hearing aids to my phone. A couple weeks later one of my hearing aids went bad and they charge me $40 to bring it in, $325 to get it repaired, and then another $65 to pick it up. All they really want is your money.

Dr. Chris Tolan has an excellent and authentic patient manner. He is positive and listens well to…read morehis patient's concerns. He is also an outstanding surgeon. The results of my two facial surgeries are very good, and the scars are negligible, which is important for a facial surgery. I could hear the interaction between Dr. Tolan and his surgical staff during my second surgery. They were professional but light-hearted, and demonstrated an interactive team approach to the entire surgery process. I was also informed of costs upfront, and details of the billing. That was refreshing. The clinic is well run, appointments usually run on time, and Dr. Tolan spends the requisite amount of time with each patient. I never felt rushed, and was treated courteously by staff and nursing. Seeing Dr. Tolan did restore my faith in the medical profession. I have not had such a positive experience at other clinics and during other surgeries. I am also a health care lawyer so I tend to be a bit critical. I highly recommend Dr. Tolan and his team.