sadly we made an appointment and told the receptionist that my step mom had medical assistance…read more then a week later the day of her appointment we get a call canceling her appointment because they don't accept Medicaid patients. my step mom had made a medical ride appointment from Delano with a 3 day advance now she has to cancel the day of. very poor customer service. if that is their policy the front desk should know it and let the potential client know immediately. I would give them no stars if I could. notice should have been given last week not day of. so disappointing!

Marshall Rosner at Sonus has been my hearing care professional since 2014…read more The Starkey hearing aids that he fitted me with have been outstanding and his service is great! I highly recommend Sonus hearing care professionals to anyone who needs hearing aids or just thinks that maybe they're hearing is getting a little weaker.

I would not recommend . said I had too much wax in my ears to do a proper hearing but she anyway…read moreshe said that she shouldn't adjust. My hearing aids and I get my hair straightened but then I'd have to have another test. She wanted to charge me $40 to program my hearing aids to my phone. A couple weeks later one of my hearing aids went bad and they charge me $40 to bring it in, $325 to get it repaired, and then another $65 to pick it up. All they really want is your money.

A procrastinator of my hearing loss from over 30 years ago due to punctured ear drum. Took the leap…read moreto have my hearing retested under my insurance and desiring to put an end to" can you repeat that ? Missing words in conversations and so on. Made appt in June, process explained, hearing tested both ears in sound booth by Tessa in depth to determine what my loss was, how much was lost, determining % in both ears. Hearing loss correlated to dementia. Did you know? The cost with insurance $2000 and I bought top of the line: both ears so that I would truly hear again! There are lesser price options. Fitting was about 1 hour and all my options explained as to how to use the Sound Hearing app on my phone to control volume and balance of both my ears. They fit behind my ear with transparent cable and tip for each ear You can get free programming of up to 6 environmental possibilities like live music, reverberant rooms, sports, strolling, TV, Universal and more. I made a two week followup appt to tweak my programs yo better hear female voices snd T V. I recommend at two weeks to ensure you get your best found early. They come with ear tips, cleaning tool, charger and USB, instructions etc. You can email questions at any time or call but they do get booked ahead I have 1 year free service and 3 years warranty. I set up my first year of appointments right away so as not miss free maintenance, cleaning, etc. Tessa my doctor snd Kathy the admin do an outstanding job or providing a warm and caring environment. I felt I had the best and my quality of life renewed in controlling all aspects of my hearing forever. The downside? People who knew you when you could not hear keep saying" did you hear that?" I highly recommend them Located behind Menards on Nicolette Restrooms in corridor; set parking stalls for Sound Hearing; enter on the east side doors; beautiful shared foyer with fountain and greenery. Rental car service is also here If you have long hair it will require you buy outside of this business hearing aid holstered and ear cuffs to secure to your ears. I almost lost mine due to hair caught in my sunglasses. Don't look back. See if your insurance covers and change get your life today. Once you hear your world opens up!

I upgraded my hearing aids after about 3 years, and I really love the new ones. I was able to try…read morethem before buying, and that test wear cemented the deal for me. I hear so much better with the new Starkey aids. Jim is very responsive and worked with me to get the best fit. I really appreciate the person care and the follow-up.

Excellent professional and personal help with hearing aids. Jim Grant goes the extra mile to help!…read moreI highly recommend this place for testing your hearing, recommending brands of hearing aids, and helping maintain them. He also made a house call to help reconnect a streaming device that sends TV audio directly into my hearing aids!

I was here last week to get some impressions made of my ears. The Dr. Was very friendly and…read moreprofessional as was the receptionist. I found the cost to be reasonable and I would recommend this business to friends.

I have been wearing hearing aids since 1995. I have been a client of Doctor Zhou's for about 6…read moreyears. I am amazed at the difference in the quality and in the service I receive. Dr. Zhou works closely with me to ensure that my hearing devices are suited to my lifestyle. He has even adjusted them to accommodate the tones of my grandchildren's voices so that I may hear them better on the telephone! I appreciate his attention to detail and the way I can finally hear as I should. The cost of the devices is also very competitive. The warranty exceeds that of the other providers. I highly recommend him to my family and friends. Joy Lenz

I came in to receive new wax guards and service for my family member's hearing aids. The staff was…read morefriendly and responsive, and made sure all my questions were answered thoroughly. I highly recommend Family Hearing Solutions to any individual seeking hearing care or service.

Multiple issues for a one star rating. Type of care was sub standard care quality was well below a…read moreprofessional audiologist delivers. I paid $5500 for my mom 78 and after multiple meetings we had to go another professional in Osseo. There were too many issues to comment too. My only suggestion ask for an actual degree, training as a doctor vs a simple HIS certification as this saved our investment by going to an actual certified trained audiologist.

We requested a wheel chair and it was Bob and Eddy I think and I came in and they gave me a $60/wk…read morequote and took my insurance cards and they said that insurance should pay the rest and possibly reimburse us the $60. The place was so clean and friendly and very welcoming. I can tell you now that I would give them more stars if I could. They knew their stuff and were very knowledgeable, and I was in and out in a timely manner. Even though their were 2 people ahead, they ran through so smoothly and instructed me how the wheel chair works I am very impressed and glad we were able to get this chair because my wife really needed it. I got there at 1215, and I was out by 1250. They said Saturdays are not usually that busy, but I joked, and told them we are coming in like swarms to make sure they are not in a food coma from Thanksgiving, and both of them, plus the two guests laughed. I guess I'm pretty funny. Maybe being a "sit-down" comedian is a possible route in my near future. Thanks, Jackson Medical, for everything. I'd give you more than 5 stars if I could. Great job, guys!

Bloomington store. Started off great. My sister needed her power wheelchair repaired, and I…read moreinitially spoke with Joe. He seemed really helpful Unfortunately, after that initial conversation, I had a really difficult time getting any follow-up. I tried reaching Joe several times over the course of a few weeks and left around five messages without receiving a call back. Eventually, I was able to connect with one of the technicians, Ethan, who was great and got everything sorted out for me pretty quickly. Everyone I spoke with was kind and friendly, and I really appreciated Ethan's help. The biggest issue was communication and follow-through. There seemed to be a lack of communication internally, and because I had to repeatedly reach out myself, the process took much longer than it should have. I'm grateful that we ultimately got the wheelchair taken care of, but I do think their communication and follow-up could be significantly improved.

Dale and his team are top professionals in all things about the selection, use maintenance, and…read moresupplies related to hearing devices. I always evaluate a company based on how they are after the sale, and Dale and his staff are the best at helping me with any problem or any need. I have relative to my Hearing on an ongoing basis. If you are considering getting hearing aids, I highly recommend them!

Two years ago I went in for a free consultation and left with new hearing devices. I had flunked an…read moreearlier attempt at wearing them, but Beth helped me find a style that worked for me. I was literally in tears being able to hear what I had been missing. Today was an annual checkup, which included a hearing test and cleaning my devices (and answering Bluetooth questions). You won't be disappointed with this owner-operated small business. They truly care about your hearing, and I feel like a friend as well as a client.