It was not even an office visit, was in clinic to see a different doctor and told the nurse my sisters stem on her hearing aid fell out. Can the audiologist fix it or does it need to be sent in. The nurse left it with the audiologist and when finished I was informed that the hearing aids had been cleaned and a new stem added (which fell off that same day) and I found out the next day they had charged medicaid for the appointment with the audiologist which we did not have an appointment with the audiologist. They then wanted to know if I would be cancelling the appointment I had made to see the audiologist. Needless to say, they only care about the money and not retaining repeat customers or customer care. My advice is do not purchase hearing aids at Amdahl. I did try to talk to them, and was told we charge Medicaid for every service - even though I did not ask them to clean the hearing aids and if they had told the nurse that I should send the hearing aid out to be serviced, there would be no charge - that is what I would have don and have to do now anyway because they are under warranty and the stem fell off the same day she "fixed it"!
I also had to take my sister to a different place because the above audiologist did not agree with me that my sister could not hear me. The place we took her too agreed that she was not hearing anything. She turned them up for me AND charged us nothing. That is Customer Service that Amadahl can learn from! read more