I'm very impressed with this facility…read more This facility is state-of-the-art with beautiful architecture, wonderful staff, and amazing technology. First, don't try to park anywhere. Use the valet service at the front door. (It costs the same as parking at the ramp yourself.) And it only takes a few minutes for them to bring your vehicle back to you when you're done for the day. There are concierge staff milling around everywhere, ready to help you out if you get lost. The all have matching vests and notebook computers on shoulder straps. They can look nearly anything up, including patient specific information like appointment locations and doctor names. Check-in on the floors is usually pretty speedy and efficient. They have multiple digital podiums that are super flexible. They seem to quickly add & subtract staff when needed to keep up with patient traffic. The check-in staff frequently give you a notebook for answering pre-appointment questions. Done with the questions? Leave it anywhere. They'll find it and pick it up. They also give an RFID badge that lets them know exactly where you're located. In the bathroom when they call you? They know where you are. They also take your photo and they know what you look like. Pretty cool. The lobbies are all spacious, beautiful, and comfortable. They also offer complimentary coffee & tea. Nice! If that isn't enough for you, run downstairs and visit the little cafe on the first floor. The medical staff are all great. I've seen many, many people and I have always been treated well. Since many of the docs are also professors, they're up on all the latest information, treatments, research studies, and equipment. Many times you also get to see medical students, medical residents, or laboratory people. Last but not least, when you leave, you often need to visit the scheduling person. They're located in a round cubby outside of each clinic. Again, I'm impressed with the efficiency and the organization. Unfortunately, I had to see Dr. Ondrey about a problem that ended up being tongue cancer. I eventually had tongue surgery and he got me fixed up. He saved my life...or at a minimum, gave me a few more years. Thanks to everyone at the University of Minnesota Clinics! -Daddy Maxx Retro

Avoid Dr. John Boone - deeply disappointing care…read more After many visits where my son's ear fluid continued to worsen, Dr. Boone did not recommend any action beyond waiting. The fluid eventually burst through his eardrum. Only at that point did he recommend ear tubes--despite earlier saying a small incision could also be an option. During visits, I found his manner to be dismissive and condescending, and he even raised his voice at us. Four weeks after surgery, one tube had moved into my son's middle ear and was trapped when the eardrum healed, while the other appeared to be at the wrong angle according to other doctors we consulted. Dr. Boone did not address these concerns, ended the appointment abruptly, and no hearing test was performed. Subsequent evaluations by other specialists indicated that my son's hearing was worsening. I was also surprised when Dr. Boone suggested placing another tube in the same ear without first removing the one that was already trapped. In my view, following the original advice could have risked further damage. We ultimately went to another clinic, where my son received care that helped him. Based on my experience, I would not recommend this practice.

I learned of Primary ENT through a friend who had a positive experience here…read more I had a consult at Primary ENT this morning and was very pleased with the care I received. The office is a year old and very clean and thoughtfully designed, with a kid area in the waiting room as well as in the exam room. They also had a calming ocean video playing in the exam room. The PA I met with was knowledgeable and a good listener, patiently answering my questions and providing helpful explanations and guidance. I also appreciate that you don't have to wait months and month to be seen for other concerns. I absolutely love that this office allows walk ins and day-off testing for things like strep and sinus infections. Knowing they can fit you into their schedule removes the stress of trying to get care when you're sick! I will 100% be back for both myself and my kids.

Dr. Chris Tolan has an excellent and authentic patient manner. He is positive and listens well to…read morehis patient's concerns. He is also an outstanding surgeon. The results of my two facial surgeries are very good, and the scars are negligible, which is important for a facial surgery. I could hear the interaction between Dr. Tolan and his surgical staff during my second surgery. They were professional but light-hearted, and demonstrated an interactive team approach to the entire surgery process. I was also informed of costs upfront, and details of the billing. That was refreshing. The clinic is well run, appointments usually run on time, and Dr. Tolan spends the requisite amount of time with each patient. I never felt rushed, and was treated courteously by staff and nursing. Seeing Dr. Tolan did restore my faith in the medical profession. I have not had such a positive experience at other clinics and during other surgeries. I am also a health care lawyer so I tend to be a bit critical. I highly recommend Dr. Tolan and his team.

I had an appointment today after waiting WEEKS for it, and Dr. Posey wasn't in the office. I WASN'T…read moretold this when I checked in. I was seen by a PA who had no idea what was going on in my ear. I was told Dr. Posey was running late, but then they switched to her having a "life saving emergency." There were other patients waiting to see her, and they weren't told she wasn't there. It feels very much like a ponzi scheme. Plus, these so-called reviews are very suspect. Take notice that the Dr Posey reviews that have "other reviews" had very few. Like 2-6 reviews, to make them look legit. Something fake going on here, imo. AI generated reviews? This PA that's being substituted for an ENT didn't even know how to put the scope in my ear!! FOR REAL!! I am requesting my copay returned and will notify Blue Cross not to pay her. Take heed. I will be filing a complaint elsewhere, too. Something extremely fishy is going on with this place. They wanted me to make another appointment! Are you kidding me?! Duplicate billing. The Attorney General needs to check into Dr Posey. Another patient there said this was his 3RD attempt trying to see Dr. Posey bcuz his 2 other appointments were "no shows" by her too. One red flag is enough for me, but hearing his story is in part why I will move forward with my complaint. This shouldn't be allowed EVER.

Danyi Ma takes very good care of me. She has the answers to all of my questions. She spent a lot…read moreof time programming and fine tuning my hearing aids so they help me hear the best. Ask for Danyi (pronounced Donnie).

I had an appointment with Dr. Vox and his assistant Jackson, and it was hands-down one of the best…read moremedical visits I've had in years. The office is clean, organized, and incredibly professional--and I was taken back with zero waiting, which already felt like a dream. They had to numb my nose for the vocal exam (never anybody's favorite moment), but Jackson handed me a lollipop afterward to take away the awful taste. Such a small gesture, but wow did it make a difference. It told me immediately that they pay attention to comfort and treat patients like actual humans, not numbers. Dr. Vox gave me suggestions and insights I haven't heard in over two years, and I walked out feeling more hopeful and informed than I have in a long time. You can tell he genuinely knows his craft and cares about helping you understand what's going on. If you're dealing with voice issues or anything ENT-related, I can't recommend this team enough. Thoughtful care, great bedside manner, and a level of professionalism that truly stands out.

Complete scam, they will not let you give them your own hearing test you get annually from work…read more Insist they do their own and charge you $160 for it. Then shine a light in your ear and tell you everything looks fine. Then charge you $700 even if you have insurance because most plans don't cover their cost. They'll say you're in network tell you it should be partially covered then you get a surprise bill. But don't worry they will prescribe a nasal spray. Stay away

I was again having Chronic Ear issues and made an appointment here to be seen. I saw Lindsay a PA…read morewith the practice. Lindsay was very caring and willing to listen to my story of my right ear. We came up with a plan which was reasonable and went from there. I did appreciate they had a hearing test area and I was able to get a test during my appointment and didn't have to go somewhere else it come back. Ann helped me with this and was very kind and helpful. They do have a couple of other locations as well Coon Rapids and St Louis Park. I was able to get into the Maple Grove location in a timely matter. I would highly recommend this clinic to try to get to the bottom of issues they really seem to know what's going on. Thank you

The Dr that treated me here didn't listen to me very well and he didn't believe what I said…read moreregarding my care. He thought he knew more than I did but he didn't. He said he would do my surgery and my health insurance company was being difficult. His decision was to send me a certified letter dropping me from his care. I was extremely disappointed and confused. The surgery I needed wasn't a surgery that could keep waiting. I thought I could trust him to do the right thing and in all my over 50's years I had never had this happen. The same day the insurance company asked more questions, he had a letter written up and sent certified mail. It would have been simple. "It's medically necessary " because it is. I have to start all over now and the pain will stay there until I find a surgeon that is trained on Inspire. What happened to "do no harm". He has done me a great deal of harm by doing this. I trusted him.

Great skills and will help her patients - if you have ear, nose or throat issues - go see herread more

Wait is long as you would expect from an urgent care but no time frame was able to be given. Waited…read morefor three hours before being seen for an on going infection. Once I was seen a nurse told me she snatched me up knowing we had waited a long time and knows I can be treated quick so I appreciate her.

If you go to an annual well child exam and they find anything wrong you will get charged extra. If…read moreyou bring up a single concern for your child you will get billed for an outpatient visit. Such a scam and billing will lie to you saying it's your insurance.

Definitely make an appointment here if you don't have time to wait for a referral to an ENT through…read moreyour regular doctor Found them online and they take my insurance, simple process of making the appointment - got scheduled the very next day which was great The office is clean , great staff, very thorough appointment and feel they helped me a lot with my medical issues

After experiencing issues with another ENT provider, Renew ENT was recommended by another provider…read moreI had a positive experience with. Comparatively, my experience with Renew ENT has been far better. During my visits, Dr. Mingo explained what he is seeing and showed me some of what he saw in my throat on a screen so I understand what is going on. The explanation of why we are doing the procedures we are and what it could tell us was greatly appreciated. I have only had a handful of experiences here, but felt it was good enough to take the time to write this review. Based on my experience here, I would definitely recommend it to others. The staff have been nothing but professional and helpful, both over the phone and in person.

After spending 2 years trying to work out issues with my sinuses I got a referral to Oakdale ear,…read morenose and throat clinic. I went to the clinic not expecting much. After meeting with Dr. Kuderko, I realized this doctor cared enough about me to ask the right questions. We actually had a great interaction and he listened and allowed me to speak. I explained one of my concerns was to not spend more than i could afford. Dr. Kuderko took great effort to assure me he would help to minimize my expense. I have never heard that from a caregiver before. After getting a cat-scan he went over the results in detail with me less than 5 minutes later. I feel sure that this will be the doctor to clear up my health issues and am ecstatic. A little tip is to make an appointment when the audiologist is not working as it was very quiet and we were able to spend time talking.